About Bold360
Bold360 is a Technology company based in Boston (United States) founded in 2017 by Maciej Swierczewski, and was acquired by Genesys in May 2021. Mobile-based live chat and customer engagement platform. Its focus areas include Enterprise Applications, Customer Success Management, Customer Engagement and Industry Specific. Its competitors include Dialpad, Genesys and Zendesk; 3 of its 3 listed competitors have raised funding.
Company details
Bold360 was founded in 2017 in Boston, United States, as a technology platform focused on customer engagement. Omnichannel interactions are supported through live chat, video, email, and channels like Facebook Messenger. Features such as adaptive autoreply, mobile app embedding for Android and iOS, session routing, and reporting are included. Integrations with systems like Zendesk, Salesforce, and Google Analytics are available, with clients including North Face and Tibco.
- Headquarters Boston, United States
- Founders Maciej Swierczewski
- Stage Acquired
- SectorsTechnology
- Website bold360.com
- Social LinkedIn X
- Acquired by Genesys (May 2021)
Investors in Bold360
Bold360 has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Genesys.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | genesys.com | Daly City, United States |
Investor details for Bold360
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People of Bold360
637 people are tracked at Bold360 (236 in leadership, 8 in board & advisors, 393 in team).
| Name | Role | Group |
|---|---|---|
Maciej Swierczewski | Founder | Leadership |
Joanne Green | Sales Director | Leadership |
Brian Swartz | CFO | Leadership |
Cary Fehlinger | Director, Genesys Cloud CX Product Support | Leadership |
David V. | Senior Director, Product Strategy And Operations | Leadership |
Jane Hendricks | Product Management Director Analytics & Insight | Leadership |
Praveen Kumar A P | Director , Cloud Ops Resiliency Operations | Leadership |
Lauren Dygowski | Director, Genesys Cloud Business Operations | Leadership |
Joel Krause | Solution Consultant Director | Leadership |
Mike McClelland | Global Director Business and Innovation Value | Leadership |
Douglas Ott | Director Healthcare Sales | Leadership |
Kayla Long | Partner Marketing Senior Specialist | Leadership |
Glenn Nethercutt | CTO | Leadership |
Luis Guevara | Sr. Director, Enterprise Platform | Leadership |
Dana Kinsella | Senior Director- Field And Partner Enablement | Leadership |
Pamela Shull | Sr. Director, Global Partner Strategy & Programs | Leadership |
Peter Graf | Chief Strategy Officer | Leadership |
Jackie Meer | Vp, Business Transformation | Leadership |
Todd Plecker | Consultative Sales Director | Leadership |
Matthew Pegg | Account Director | Leadership |
617 more people are available in the full profile.
Complete people profiles for Bold360
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Timeline of Bold360
2 dated milestones of Bold360 across 4 years, from founding to its latest funding, stage changes and deals.
- Founded Bold360 is founded.
- Exit Acquired by Genesys.
Competitors of Bold360
Bold360 has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Genesys and Zendesk.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of Bold360
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Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as Bold360 (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Bold360
Complete news archive for Bold360
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Frequently Asked Questions about Bold360
Bold360 was founded in 2017.
Bold360 is headquartered in Boston, United States. It is registered at Boston, Massachusetts, United States.
Bold360 was founded in 2017 in Boston, United States, as a technology platform focused on customer engagement. Omnichannel interactions are supported through live chat, video, email, and channels like Facebook Messenger. Features such as adaptive autoreply, mobile app embedding for Android and iOS, session routing, and reporting are included. Integrations with systems like Zendesk, Salesforce, and Google Analytics are available, with clients including North Face and Tibco.
Bold360 has 1 investor. Key investors include Genesys.
Yes. Bold360 was acquired by Genesys in May 2021.