About AnsweriQ
AnsweriQ is a Technology company based in Bellevue (United States) founded in 2017 by Pradeep Rathinam and Prashant Luthra, and was acquired by Freshworks in February 2020. AI-enabled triaging and routing of customer support tickets is facilitated. It operates on a AI-as-a-Service model. AnsweriQ has raised $5 million across 1 funding round from investors including Freshworks and Madrona. The company has 11 employees. Its chief executive, as recorded, is Pradeep Rathinam. Its Indian entity Sassist Io India Private Limited reported revenue of ₹3.1 Lakh. AnsweriQ offers products and services including Self-Service AI and Agent AI. Its focus areas include Software and AI Solutions. Its competitors include Dialpad, Genesys and Zendesk; 3 of its 3 listed competitors have raised funding.
Company details
Customer service operations are enhanced by AnsweriQ through AI-powered self-service and agent assistance solutions. Support cases are deflected using self-service AI for zero contact resolution, while agent AI automates repetitive tasks with single-click process automation. Complex processes are streamlined, reducing handle times and improving customer satisfaction across various channels. The technology integrates with CRM platforms like Zendesk, serving sectors focused on customer experience and support efficiency.
- Headquarters Bellevue, United States
- Employees 11
- Founders Pradeep Rathinam, Prashant Luthra
- Stage Acquired
- SectorsTechnology
- Website answeriq.com
- Social LinkedIn X Facebook
- Acquired by Freshworks (Feb 2020)
- Legal Name Answeriq
- Date of Incorporation 31 Jul, 2017
- Jurisdiction Bangalore, Karnataka, India
- Indian entity revenue₹3.1 Lakh
FY 2022 · +318% YoY
- Indian entity net loss-₹2.9 Lakh
FY 2022 · -91% margin
- Indian entity EBITDA-₹3.2 Lakh
FY 2022 · -101% margin
- Total Equity Funding$5M (USD)
in 1 rounds
- Latest Funding Round$5M (USD), Series A
Aug 2017
- InvestorsFreshworks
& 1 more
- Employee Count11
- Acquired byFreshworks
(Feb 2020)
Associated legal entities of AnsweriQ
AnsweriQ operates through Sassist Io India Private Limited (amalgamated). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2022) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Sassist Io India Private Limited CIN U72900KA2017FTC105160 | Amalgamated | 31 Jul 2017 | Bangalore, Karnataka | ₹0.0 Cr | 11 | 2 | View details |
Products & Services of AnsweriQ
AnsweriQ offers a comprehensive portfolio of products and services, including Self-Service AI and Agent AI.
Customer issues are resolved via automated chatbot interactions.
Agent processes are automated with single-click AI assistance.
Funding Insights of AnsweriQ
AnsweriQ has successfully raised a total of $5M through 1 strategic funding round. The most recent funding activity was a Series A round of $5 million completed in August 2017. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $5M
- Total Rounds 1
- Last Round Series A — $5M
- First Round $5M
(Aug 2017)
- Investors Count 1
All 1 funding rounds of AnsweriQ with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2017 | $5M | Series A | – | Madrona Venture Group | – |
2 investors in total: 2 institutional.
Investors in AnsweriQ
AnsweriQ has secured backing from 2 investors, including venture fund and institutional investors. Prominent investors backing the company include Freshworks and Madrona.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital investing in AI, biotech, and technology sectors, focusing on seed and early stages in Seattle and beyond. | madrona.com | |||
Cloud-based business process management suite solutions are delivered. | 2010 | freshworks.com | San Mateo, United States |
Investor details for AnsweriQ
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Verified entity values are shown only after access is granted.
Board of directors of Sassist Io India Private Limited (AnsweriQ)
Sassist Io India Private Limited is the primary company behind AnsweriQ. The board of Sassist Io India Private Limited currently have 2 directors; the longest-serving is Pamela Anne Sergeeff, appointed in 2022. 7 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Pamela Anne Sergeeff DIN 06814381 | Director | 12 Jul 2022 | 4 yrs 3 mo | Sassist Io India Private Limited |
| Suman Gopalan DIN 08451845 | Director | 12 Jul 2022 | 4 yrs 3 mo | Sassist Io India Private Limited |
People of AnsweriQ
5 people are tracked at AnsweriQ (2 in leadership, 2 in board & advisors, 1 in team); the tracked headcount is 11.
| Name | Role | Group |
|---|---|---|
Pradeep Rathinam | Co-Founder & CEO | Leadership |
| Co-Founder | Leadership | |
S. Somasegar | Director | Board & advisors |
Amit Mital | Director | Board & advisors |
Chris Picardo | Board Observer | Team |
Complete people profiles for AnsweriQ
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Financials of AnsweriQ
Figures of Sassist Io India Private Limited, the primary company behind AnsweriQ, for FY 2022. Revenue was ₹3.1 Lakh (+318% year on year). Net loss was -₹2.9 Lakh (-91% margin). EBITDA was -₹3.2 Lakh (-101% margin). Revenue has grown at a compounded annual rate of -83% over three years.
- ₹3.1 LakhRevenue · FY 2022 · +318% YoY
- -₹2.9 LakhNet loss · -91% margin
- -₹3.2 LakhEBITDA · -101% margin
- ₹10 LakhPaid-up capital
- 11Employees (provident fund records)
- -83%Revenue CAGR, 3 years
Balance sheet, profit and loss, cash flow and ratios of Sassist Io India Private Limited are on its company page.
Detailed financial statements for AnsweriQ
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
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Timeline of AnsweriQ
3 dated milestones of AnsweriQ across 3 years, from founding to its latest funding, stage changes and deals.
- Founded AnsweriQ is founded.
- Funding First funding round of $5.0M.
- Exit Acquired by Freshworks.
Competitors of AnsweriQ
AnsweriQ has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Genesys and Zendesk.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of AnsweriQ
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Web traffic of AnsweriQ
The website of AnsweriQ (answeriq.com) receives about 6.5K visits a month.
- Monthly visits6.5K
▼ 32.7% vs previous month
Websites whose visitors overlap most with AnsweriQ. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
papergen.ai | papergen.ai | 100% | #1,122,656 | – | |
| demandsage.com | 98% | 411.4K | #129,319 | View details | |
techtactician.com | techtactician.com | 92% | #435,894 | – | |
approachableai.com | approachableai.com | 89% | #5,079,671 | – | |
monimaster.com | monimaster.com | 89% | #89,543 | – | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for AnsweriQ
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- 40 similar websites
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Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as AnsweriQ (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Answeriq
Complete news archive for AnsweriQ
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Frequently Asked Questions about AnsweriQ
AnsweriQ was founded in 2017.
AnsweriQ is headquartered in Bellevue, United States. It is registered at Bellevue, Washington, United States.
Pradeep Rathinam is the CEO of AnsweriQ, as recorded in our data. They have also founded this company.
AnsweriQ is a funded company, having raised a total of $5M across 1 funding round to date. The company's 1st funding round was a Series A of $5M, raised on Aug 2017.
AnsweriQ has 11 employees.
The primary company behind AnsweriQ, Sassist Io India Private Limited, reported revenue of ₹3.1 Lakh for FY 2022, up 318% year on year.
Customer service operations are enhanced by AnsweriQ through AI-powered self-service and agent assistance solutions. Support cases are deflected using self-service AI for zero contact resolution, while agent AI automates repetitive tasks with single-click process automation. Complex processes are streamlined, reducing handle times and improving customer satisfaction across various channels. The technology integrates with CRM platforms like Zendesk, serving sectors focused on customer experience and support efficiency.
AnsweriQ offers Self-Service AI and Agent AI.
AnsweriQ has 2 investors. Key investors include Freshworks, and Madrona.
AnsweriQ operates through Sassist Io India Private Limited.
Yes. AnsweriQ was acquired by Freshworks in February 2020.