About NiCE
NiCE is a company based in Hoboken (United States) founded in 1986. It operates as a SaaS (Software-as-a-Service), and Managed Services. NiCE has raised $39.11 million across 6 funding rounds from investors including Morgan Stanley, HarbourVest Partners and Sandbox Industries. The company has 8,730 employees as of December 31, 2024. NiCE has completed 25 acquisitions, including AtlasRTX, Brand Embassy and Causata. NiCE offers products and services including CXone Mpower, Intelligent Virtual Agent, and AI Copilots. NiCE operates in a competitive market with competitors including Medallia, PayPal, Adobe, Snowflake and Alteryx, among others.
- Headquarter Hoboken, United States
- Employees 8730 as on 31 Dec, 2024
- Stage Public
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Nice Ltd.
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Annual Revenue
$2.78 B (USD)15.47as on Dec 31, 2024
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Net Profit
$449.73 M (USD)31.31as on Dec 31, 2024
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EBITDA
$762.35 M (USD)26as on Dec 31, 2024
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Total Equity Funding
$39.11 M (USD)
in 6 rounds
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Latest Funding Round
$460 M (USD), Post-IPO
Aug 01, 2020
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Investors
Morgan Stanley
& 8 more
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Employee Count
8730
as on Dec 31, 2024
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Investments & Acquisitions
AtlasRTX
& 24 more
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IPO & Listings of NiCE
NiCE is a publicly listed company on the TASE with ticker symbol NICE in Israel, operating in the Technology services sector. As a publicly traded entity, the company provides investors with opportunities to participate in its growth story through equity ownership. The listing enables access to capital markets, enhances corporate visibility, and provides liquidity for shareholders while maintaining transparency through regulatory compliance and regular financial disclosures.
Products & Services of NiCE
NiCE offers a comprehensive portfolio of products and services, including CXone Mpower, Intelligent Virtual Agent, and AI Copilots. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Unified platform for AI-driven customer service automation.
Self-service solution for fast, smart customer support.
Specialized AI tools for faster issue resolution.
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Leadership Team
69 people
Sales and Marketing
54 people
Software Development Team
29 people
Human Resources and Administration
25 people
Finance and Accounting
19 people
Senior Team
6 people
Operations Team
4 people
Payroll Team
3 people
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Funding Insights of NiCE
NiCE has successfully raised a total of $39.11M across 6 strategic funding rounds. The most recent funding activity was a Post-IPO round of $460 million completed in August 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 6
- Last Round Post-IPO — $460.0M
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First Round
First Round
(08 Aug 2006)
- Investors Count 9
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug, 2020 | Amount | Post-IPO - NiCE | Valuation |
investors |
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| Sep, 2012 | Amount | Series B - NiCE | Valuation |
investors |
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| Oct, 2010 | Amount | Series B - NiCE | Valuation | Sandbox Industries , HarbourVest Partners |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in NiCE
NiCE has secured backing from 9 investors, including venture fund and institutional investors. Prominent investors backing the company include Morgan Stanley, HarbourVest Partners and Sandbox Industries. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Early-stage US venture capital investments are made by Sandbox Industries.
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Founded Year | Domain | Location | |
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Private market investment solutions are offered to institutional clients.
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Founded Year | Domain | Location | |
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Venture capital is invested in multiple sectors by Paladin Capital.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by NiCE
NiCE has strategically engaged in corporate development activities, having acquired 25 companies. Notable acquisitions include AtlasRTX, Brand Embassy and Causata. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Digital customer engagement is facilitated via SMS and instant messengers.
|
2016 | ||||
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Cognigy is recognized for developing conversational AI solutions for customer service.
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2016 | ||||
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Social customer inquiries from multiple channels are unified and managed.
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2011 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - NiCE
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Nice Comparisons
Competitors of NiCE
NiCE operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Medallia, PayPal, Adobe, Snowflake and Alteryx, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Medallia is focused on customer and employee experience management.
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| domain | founded_year | HQ Location |
Online payment solutions are offered to consumers and businesses.
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| domain | founded_year | HQ Location |
AI-powered platform manages marketing creatives and customer journeys.
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| domain | founded_year | HQ Location |
Cloud-based big data warehouse for enterprise data management is provided.
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| domain | founded_year | HQ Location |
Cloud-based data analytics solutions are delivered for insight generation.
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| domain | founded_year | HQ Location |
Synchrony is engaged in providing credit cards and banking services.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Nice
Frequently Asked Questions about NiCE
When was NiCE founded?
NiCE was founded in 1986 and raised its 1st funding round 20 years after it was founded.
Where is NiCE located?
NiCE is headquartered in Hoboken, United States. It is registered at Hoboken, New Jersey, United States.
Is NiCE a funded company?
NiCE is a funded company, having raised a total of $39.11M across 6 funding rounds to date. The company's 1st funding round was a Series B of $23.63M, raised on Aug 08, 2006.
How many employees does NiCE have?
As of Dec 31, 2024, the latest employee count at NiCE is 8,730.
What is the annual revenue of NiCE?
Annual revenue of NiCE is $2.78B as on Dec 31, 2024.
What does NiCE do?
NiCE is focused on providing AI-powered customer experience solutions through a unified platform. The company operates in the technology sector, specializing in customer relationship management and service automation. Its offerings include omnichannel routing, intelligent virtual agents, and AI copilots for agent support. Solutions are designed to optimize workflows, enhance agent performance, and deliver seamless customer interactions across digital and voice channels. NiCE serves global brands with scalable, secure, and data-driven tools for customer engagement.
What products or services does NiCE offer?
NiCE offers CXone Mpower, Intelligent Virtual Agent, and AI Copilots.
Is NiCE publicly traded?
Yes, NiCE is publicly traded on TASE under the ticker symbol NICE.
How many acquisitions has NiCE made?
NiCE has made 25 acquisitions, including AtlasRTX, Brand Embassy, and Causata.
Who are NiCE's investors?
NiCE has 9 investors. Key investors include Morgan Stanley, HarbourVest Partners, Sandbox Industries, Paladin Capital, and Cordova Ventures.
What is NiCE's ticker symbol?
The ticker symbol of NiCE is NICE on TASE.
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