About Cognigy
Cognigy is a company based in Dusseldorf (Germany) founded in 2016 by Sascha Poggemann and Philipp Heltewig was acquired by NICE in July 2025. It operates as a SaaS (Software-as-a-Service), and AI-as-a-Service. Cognigy has raised $165 million across 5 funding rounds from investors including NiCE, Eurazeo and Global Inventures. Cognigy offers products and services including Cognigy.AI Platform, AI Agents for Voice, AI Agents for Chat & Messaging, and Agent Copilot.
- Headquarter Dusseldorf, Germany
- Founders Sascha Poggemann, Philipp Heltewig
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Sectors
TechnologyFinancial Services
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Email
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Phone
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Website
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Social
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- Legal Name Cognigy
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Products & Services of Cognigy
Cognigy offers a comprehensive portfolio of products and services, including Cognigy.AI Platform, AI Agents for Voice, AI Agents for Chat & Messaging, and Agent Copilot. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for building AI-driven customer service agents.
AI agents handling voice-based customer interactions efficiently.
AI solutions for chat and messaging customer support.
AI tool assisting agents with real-time guidance.
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Funding Insights of Cognigy
Cognigy has successfully raised a total of $165M across 5 strategic funding rounds. The most recent funding activity was a Series C round of $100 million completed in June 2024. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 5
- Last Round Series C — $100.0M
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First Round
First Round
(26 Nov 2019)
- Investors Count 8
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun, 2024 | Amount | Series C - Cognigy | Valuation | Eurazeo | |
| Feb, 2022 | Amount | Series B - Cognigy | Valuation | DTCP |
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| Jun, 2021 | Amount | Series B - Cognigy | Valuation | Insight Partners |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in Cognigy
Cognigy has secured backing from 9 investors, including venture fund and institutional investors. Prominent investors backing the company include NiCE, Eurazeo and Global Inventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Private equity and infrastructure fund investing in multiple sectors
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Investment firm scaling software and technology companies from early to late stages.
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Venture capital firm focused on software, fintech, marketplaces, and consumer internet
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Cognigy
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Cognigy
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Cognigy Comparisons
Competitors of Cognigy
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Cognigy
Frequently Asked Questions about Cognigy
When was Cognigy founded?
Cognigy was founded in 2016 and raised its 1st funding round 3 years after it was founded.
Where is Cognigy located?
Cognigy is headquartered in Dusseldorf, Germany. It is registered at Dusseldorf, North Rhine-westphalia, Germany.
Who is the current CEO of Cognigy?
Philipp Heltewig is the current CEO of Cognigy. They have also founded this company.
Is Cognigy a funded company?
Cognigy is a funded company, having raised a total of $165M across 5 funding rounds to date. The company's 1st funding round was a Series B of $44M, raised on Nov 26, 2019.
What does Cognigy do?
Cognigy is focused on providing conversational AI solutions for enterprise customer service. The companys platform, Cognigy.AI, enables the creation of AI agents for voice, chat, and messaging interactions. These solutions are integrated across various industries including airlines, automotive, finance, healthcare, insurance, retail, telecommunications, and utilities. AI-driven tools like Agent Copilot are offered to assist human agents with real-time guidance. The technology supports multimodal and omnichannel customer experiences, ensuring scalability and personalization. Secure and reliable systems are maintained to handle millions of interactions annually. Partnerships with major tech providers like AWS, Microsoft, and Genesys are leveraged to enhance integration capabilities.
What products or services does Cognigy offer?
Cognigy offers Cognigy.AI Platform, AI Agents for Voice, AI Agents for Chat & Messaging, and Agent Copilot.
Who are Cognigy's investors?
Cognigy has 9 investors. Key investors include NiCE, Eurazeo, Global Inventures, DTCP, and Insight Partners.
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