About NiCE
NiCE is a company based in San Bruno (United States) founded in 2006 was acquired by NICE in August 2021. It operates as a SaaS (Software-as-a-Service) and Managed Services. NiCE has raised $87 million across 5 funding rounds from investors including NiCE, Foundation Capital and Oak Investment Partners. NiCE offers products and services including CXone Mpower, Conversational AI & Chatbots, and Knowledge Management. NiCE operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Braze, among others.
Products & Services of NiCE
NiCE offers a comprehensive portfolio of products and services, including CXone Mpower, Conversational AI & Chatbots, and Knowledge Management.
Unified AI platform for customer service automation provided.
AI-powered agents for natural customer engagement offered.
Accurate self-service content delivery across channels ensured.
Apps and channels of NiCE
its YouTube channel NiCE has 22.9K subscribers and 30 videos.
Videos from NiCE
The most watched videos on NiCE's YouTube channel, NiCE (22.9K subscribers). Click a video to play it here.
More on NiCE.
Funding Insights of NiCE
NiCE has successfully raised a total of $87M across 5 strategic funding rounds. The most recent funding activity was a Seed round of $900 thousand completed in June 2009. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $87M
- Total Rounds 5
- Last Round Seed — $899,999
- First Round $16M
(Mar 2007)
- Investors Count 2
All 5 funding rounds of NiCE with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun 2009 | $899,999 | Seed | – | – | – |
| May 2009 | $10M | Series C | – | Foundation Capital, Oak Investment Partners | – |
| Mar 2008 | $40.1M | Series C | – | – | – |
| Mar 2007 | $20M | Series B | – | – | |
| Mar 2007 | $16M | Series B | – | – | – |
3 investors in total: 3 institutional.
Investors in NiCE
NiCE has secured backing from 3 investors, including venture fund and institutional investors. Prominent investors backing the company include NiCE, Foundation Capital and Oak Investment Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital firm focused on early-stage fintech, enterprise, web 3, consumer, and multiple sectors | 1995 | foundationcapital.com | Palo Alto, United States | |
Venture capital investments are made in disruptive growth companies. | – | oakvc.com | Greenwich, United States | |
Cloud-based customer experience management software is offered by NICE. | 1986 | nice.com | Hoboken, United States |
Investor details for NiCE
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
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People of NiCE
239 people are tracked at NiCE (118 in leadership, 8 in board & advisors, 113 in team).
| Name | Role | Group |
|---|---|---|
Vishesh Agrawal | Services Director - South Asia & Middle East | Leadership |
Shahar Admon | Head Of Product Marketing, WEM Recording & QM | Leadership |
Trevor Holbrook | Regional Vice President Of Sales Northeast | Leadership |
Reshma Dhumal | Talent Acquisition Partner | Leadership |
Shiri Neder | Executive Vice President, Human Resources | Leadership |
Simone Vogt | Partner Manager DACH & Eastern Europe | Leadership |
Mairead Buckley | Vp, CX Human Resources | Leadership |
Christopher Irwin-Dudek | Vice President Marketing Communications, Ar/pr | Leadership |
Stephen Heard | Talent Acquisition Partner | Leadership |
Jordan Sinquefield | Talent Acquisition Partner & HRBP | Leadership |
Simon Broadbent | Senior Vice President, EMEA Majors | Leadership |
Scott Russell | Chief Executive Officer | Leadership |
Awan Roy | Vp, Head Of India GTC | Leadership |
Neeha Shaikh | Senior Talent Partner (coe) | Leadership |
Hugo Pineda | Director Of Business Operations | Leadership |
Arun Chandra | COO | Leadership |
Galit Mizrachi-Simon | Director, Head Of Finance Operations | Leadership |
Darren Rushworth | President, NICE International | Leadership |
Wade Gallagher | Vice President Of Sales | Leadership |
Ash Goodwin | VP Of Finance - Americas | Leadership |
219 more people are available in the full profile.
Complete people profiles for NiCE
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of NiCE
4 dated milestones of NiCE across 15 years, from founding to its latest funding, stage changes and deals.
- Founded NiCE is founded.
- Funding First funding round of $16.0M.
- Funding Latest funding round, Seed, of $900K.
- Exit Acquired by NICE.
Competitors of NiCE
NiCE operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Braze, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| braze.com | 2011 | New York, United States | $175.45M | 1,548 | AI-based omnichannel customer engagement solutions are delivered to businesses. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| capillarytech.com | 2008 | Bengaluru, India | $239.1M | – | AI-powered loyalty management software is offered for enterprises. | |
| gupshup.io | 2004 | San Francisco, United States | $544.34M | 935 | Tools for customer engagement across multiple channels are provided. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform |
Detailed competitors of NiCE
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
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Web traffic of NiCE
Websites that share an audience with NiCE (gomoxie.com).
Websites whose visitors overlap most with NiCE. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| uxmag.com | 100% | 131.1K | #354,030 | View details | |
| liveperson.com | 100% | 95.6K | #377,216 | View details | |
| zendesk.com | 100% | 73.5M | #366 | View details | |
news.ycombinator.com | news.ycombinator.com | 80% | – | #4,699 | – |
| atlantiscomputing.com | 61% | – | – | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 14 similar websites and full traffic analytics for NiCE
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 14 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Nice
Complete news archive for NiCE
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to NiCE
10 companies that operate in the same segment as NiCE (Collaboration & Community Tools), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | – | USD 23.77 B | 30,710 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Product experience is managed through cloud-based analytics and feedback tools. | 2013 | Raleigh, North Carolina, United States | USD 468.19 M | – | – | |
Automated usability testing and feedback for mobile experiences is provided. | 2007 | San Francisco, California, United States | USD 148.5 M | USD 21.68 M | 557 | |
A cloud-based platform is utilized for creating customizable surveys. | 1999 | Palo Alto, California, United States | USD 694 M | – | – | |
AI-powered loyalty management software is offered for enterprises. | 2008 | Bengaluru, Karnataka, India | USD 239.1 M | USD 78.34 M | 571 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
Real-time communication and conversational AI solutions are provided by Agora. | 2014 | Guangzhou, Guangdong, China | USD 55 M | USD 141.43 M | 608 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 |
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Frequently Asked Questions about NiCE
NiCE was founded in 2006 and raised its 1st funding round 1 year after it was founded.
NiCE is headquartered in San Bruno, United States. It is registered at San Bruno, California, United States.
NiCE is a funded company, having raised a total of $87M across 5 funding rounds to date. The company's 1st funding round was a Series B of $16M, raised on Mar 2007.
NiCE is engaged in delivering advanced customer experience solutions through its AI-powered platform, CXone Mpower. Services are focused on intelligent automation, self-service optimization, and conversational AI across various channels. Sectors served include financial services, healthcare, retail, and telecommunications. Solutions are designed to unify workflows, empower agents, and centralize knowledge, breaking down silos to transform customer service at scale.
NiCE's top competitors include Twilio, Genesys and Capillary Technologies.
NiCE offers CXone Mpower, Conversational AI & Chatbots, and Knowledge Management.
NiCE has 3 investors. Key investors include NiCE, Foundation Capital, and Oak Investment Partners.
NiCE operates through Nice Ltd Inc..
Yes. NiCE was acquired by NICE in August 2021.