About NiCE
NiCE is a company based in San Bruno (United States) founded in 2006 was acquired by NICE in August 2021. It operates as a SaaS (Software-as-a-Service), and Managed Services. NiCE has raised $87 million across 5 funding rounds from investors including NiCE, Foundation Capital and Oak Investment Partners. NiCE offers products and services including CXone Mpower, Conversational AI & Chatbots, and Knowledge Management. NiCE operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Braze, among others.
- Headquarter San Bruno, United States
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Sectors
Technology
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Phone
*********
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Website
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Social
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- Legal Name Nice Ltd Inc.
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Products & Services of NiCE
NiCE offers a comprehensive portfolio of products and services, including CXone Mpower, Conversational AI & Chatbots, and Knowledge Management. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Unified AI platform for customer service automation provided.
AI-powered agents for natural customer engagement offered.
Accurate self-service content delivery across channels ensured.
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Leadership Team
69 people
Sales and Marketing
54 people
Software Development Team
29 people
Human Resources and Administration
25 people
Finance and Accounting
19 people
Senior Team
6 people
Operations Team
4 people
Payroll Team
3 people
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Funding Insights of NiCE
NiCE has successfully raised a total of $87M across 5 strategic funding rounds. The most recent funding activity was a Seed round of $900 thousand completed in June 2009. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 5
- Last Round Seed — $899,999
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First Round
First Round
(01 Mar 2007)
- Investors Count 2
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jun, 2009 | Amount | Seed - NiCE | Valuation |
investors |
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| May, 2009 | Amount | Series C - NiCE | Valuation | Foundation Capital , Oak Investment Partners |
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| Mar, 2008 | Amount | Series C - NiCE | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in NiCE
NiCE has secured backing from 3 investors, including venture fund and institutional investors. Prominent investors backing the company include NiCE, Foundation Capital and Oak Investment Partners. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital firm focused on early-stage fintech, enterprise, web 3, consumer, and multiple sectors
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Founded Year | Domain | Location | |
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Venture capital investments are made in disruptive growth companies.
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Founded Year | Domain | Location | |
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Cloud-based customer experience management software is offered by NICE.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by NiCE
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - NiCE
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Nice Comparisons
Competitors of NiCE
NiCE operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Braze, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based unified communication solutions including voice and video are provided.
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AI-based omnichannel customer engagement solutions are delivered to businesses.
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Cloud-based customer experience management software is provided for brands.
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| Company Name | Domain | Founded year | HQ Location | Description |
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Nice
Frequently Asked Questions about NiCE
When was NiCE founded?
NiCE was founded in 2006 and raised its 1st funding round 1 year after it was founded.
Where is NiCE located?
NiCE is headquartered in San Bruno, United States. It is registered at San Bruno, California, United States.
Is NiCE a funded company?
NiCE is a funded company, having raised a total of $87M across 5 funding rounds to date. The company's 1st funding round was a Series C of $40.1M, raised on Mar 01, 2007.
What does NiCE do?
NiCE is engaged in delivering advanced customer experience solutions through its AI-powered platform, CXone Mpower. Services are focused on intelligent automation, self-service optimization, and conversational AI across various channels. Sectors served include financial services, healthcare, retail, and telecommunications. Solutions are designed to unify workflows, empower agents, and centralize knowledge, breaking down silos to transform customer service at scale.
Who are the top competitors of NiCE?
NiCE's top competitors include Twilio, Genesys and Capillary Technologies.
What products or services does NiCE offer?
NiCE offers CXone Mpower, Conversational AI & Chatbots, and Knowledge Management.
Who are NiCE's investors?
NiCE has 3 investors. Key investors include NiCE, Foundation Capital, and Oak Investment Partners.