About Mattersight
Mattersight is a Technology company based in Chicago (United States) founded in 2006, and was acquired by NICE in April 2018. SaaS based Enterprise Analytics Solutions. The company has 157 employees. Mattersight offers products and services including Conversation Analytics Platform. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Conversational Analytics. Its legal entity is Mattersight Corporation. Its competitors include Observe.AI, CallMiner and Invoca; 3 of its 3 listed competitors have raised funding.
Company details
Mattersight provides enterprise analytics solutions focused on customer and employee interactions and behaviors. It uses behavior analytics to capture and analyze customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Its analytics is based on millions of proprietary algorithms and the application of unique behavioral models. The companys SaaS delivery model combines analytics in the cloud with deep customer partnerships. For Call Centers, it offers services like analytics driven call routing, predicting customer action, improving call quality and call recording for training and evaluation purpose. Its solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government.
- Headquarters Chicago, United States
- Employees 157
- Stage Acquired
- SectorsTechnology
- Email••••••••
- Website mattersight.com
- Social LinkedIn X Facebook
- Acquired by NICE (Apr 2018)
- Legal Name Mattersight Corporation
Products & Services of Mattersight
Mattersight offers a comprehensive portfolio of products and services, including Conversation Analytics Platform.
Platform for analyzing and enhancing business conversations.
Funding Insights of Mattersight
- Total Rounds 5
- Last Round Post-IPO — $16.03M
- First Round $6M
(Dec 2011)
- Investors Count 1
All 5 funding rounds of Mattersight with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar 2017 | $16.03M | Post-IPO | – | – | – |
| Aug 2016 | $22.5M | Debt – Venture | – | – | |
| Jul 2014 | $12M | Post-IPO | – | – | – |
| Dec 2013 | $6M | Post-IPO | – | – | – |
| Dec 2011 | $6M | Post-IPO | – | – | – |
2 investors in total: 2 institutional.
Investors in Mattersight
Mattersight has secured backing from 2 investors, including venture fund and institutional investors. Prominent investors backing the company include NiCE and Hercules Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture debt financing is provided to companies in multiple sectors. | 2003 | htgc.com | Palo Alto, United States | |
Cloud-based customer experience management software is offered by NICE. | 1986 | nice.com | Hoboken, United States |
Investor details for Mattersight
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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People of Mattersight
16 people are tracked at Mattersight (7 in leadership, 9 in team); the tracked headcount is 157.
| Name | Role | Group |
|---|---|---|
Travis Wolfe | Vice President of Enterprise Technology Services | Leadership |
Andrew Traba | Vice President of Product | Leadership |
Kirsten Doornbos | Vice President Business Development | Leadership |
Sean McGrath | Sr Director Of Sustaining Engineering and Deployment Support | Leadership |
Mikhail Umansky | Director of IT / Solutions Architect | Leadership |
Steven Anderson | Senior development architect / Director of embedded systems | Leadership |
Jeff Geltz | Vice President and CIO | Leadership |
Kevin McGilligan | Support Technician | Team |
Scott Inns | Customer Success Manager | Team |
Marc Bush | Software Architect | Team |
Ben Omberg | Storage Engineer | Team |
Dean Neubauer, CISSP | Senior Security Engineer | Team |
Aaron Sly | Senior Application Systems Engineer | Team |
Meghan Dwinells, PMP | Portfolio Manager | Team |
Eric Fuller | .NET Software Developer | Team |
Margaret Berlack | Database Engineer | Team |
Complete people profiles for Mattersight
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
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Timeline of Mattersight
5 dated milestones of Mattersight across 12 years, from founding to its latest funding, stage changes and deals.
- Founded Mattersight is founded.
- IPO Lists on the stock exchange (IPO).
- Funding First funding round of $6.0M.
- Funding Latest funding round, Post-IPO, of $16.0M.
- Exit Acquired by NICE.
Competitors of Mattersight
Mattersight has 3 listed competitors in our database, 3 of them funded. They include Observe.AI, CallMiner and Invoca.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| callminer.com | 2002 | Waltham, United States | $145.1M | 293 | Cloud and AI-based conversational analytics are delivered by CallMiner. | |
| invoca.com | 2008 | Santa Barbara, United States | $201.53M | 355 | Platform that connects marketing and sales teams to track and optimise the buying journey |
Detailed competitors of Mattersight
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Web traffic of Mattersight
Websites that share an audience with Mattersight (mattersight.com).
Websites whose visitors overlap most with Mattersight. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
 mattersightfail.wordpress.com | mattersightfail.wordpress.com | 100% | – | ||
| convergys.com | 94% | 6.5K | #3,115,699 | View details | |
| callminer.com | 59% | 33.9K | #894,162 | View details | |
en.wikipedia.org | en.wikipedia.org | 56% | – | ||
| crmxchange.com | 41% | #2,799,315 | View details |
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Mattersight (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Mattersight
Complete news archive for Mattersight
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Frequently Asked Questions about Mattersight
Mattersight was founded in 2006 and raised its 1st funding round 5 years after it was founded.
Mattersight is headquartered in Chicago, United States. It is registered at Chicago, Illinois, United States.
Mattersight has 157 employees.
Annual revenue of Mattersight is $46.51M as on Dec 31, 2017.
Mattersight provides enterprise analytics solutions focused on customer and employee interactions and behaviors. It uses behavior analytics to capture and analyze customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Its analytics is based on millions of proprietary algorithms and the application of unique behavioral models. The companys SaaS delivery model combines analytics in the cloud with deep customer partnerships. For Call Centers, it offers services like analytics driven call routing, predicting customer action, improving call quality and call recording for training and evaluation purpose. Its solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government.
Mattersight's top competitors include Observe.AI, Invoca and CallMiner.
Mattersight offers Conversation Analytics Platform.
Mattersight has 2 investors. Key investors include NiCE, and Hercules Capital.
Mattersight operates through Mattersight Corporation.
Yes. Mattersight was acquired by NICE in April 2018.