About NiCE
NiCE is a company based in San Francisco (United States) founded in 1999 was acquired by NICE in October 2023. It operates as a SaaS (Software-as-a-Service) and Managed Services. NiCE has raised $12.1 million across 3 funding rounds from investors including NiCE, Bluefish Ventures and Lunsford Capital. The company has 117 employees. NiCE has completed 2 acquisitions, including SpeechIQ and Teckst. NiCE offers products and services including CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent. NiCE operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter San Francisco, United States
- Employees 117
- SectorsTechnology
- Email••••••••
- Website livevox.com
- Social LinkedIn X Facebook YouTube
- Acquired by Golden Gate Capital (Mar 2014)
- Legal Name Nice Ltd Inc.
- Date of Incorporation 20 Jun, 2008
- Jurisdiction Bangalore, Karnataka, India
Associated legal entities of NiCE
NiCE operates through Livevox Solutions Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Livevox Solutions Private Limited CIN U72200KA2008PTC046868 | Active | 20 Jun 2008 | Bangalore, Karnataka | ₹57.5 Cr | 117 | 2 | View details |
Products & Services of NiCE
NiCE offers a comprehensive portfolio of products and services, including CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent.
Customer outreach is managed across multiple channels effectively.
Customer-agent matching is optimized for reduced wait times.
Customer engagement is maintained through AI-driven conversational tools.
Apps and channels of NiCE
its YouTube channel NiCE has 22.9K subscribers and 30 videos.
Videos from NiCE
The most watched videos on NiCE's YouTube channel, NiCE (22.9K subscribers). Click a video to play it here.
More on NiCE.
Funding Insights of NiCE
NiCE has successfully raised a total of $12.1M across 3 strategic funding rounds. The most recent funding activity was a Series E round of $5 million completed in January 2008. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $12.1M
- Total Rounds 3
- Last Round Series E — $5M
- Investors Count 3
All 3 funding rounds of NiCE with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2008 | $5M | Series E | – | – | |
| Jun 2007 | $7.1M | Series E | – | – | |
| Dec 2005 | – | Series B | – | – | – |
5 investors in total: 5 institutional.
Investors in NiCE
NiCE has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include NiCE, Bluefish Ventures and Lunsford Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
- | – | bluefishventures.com | - | |
Venture capital funding is provided across multiple sectors. | – | lunsfordcapital.com | Louisville, United States | |
- | – | bauerventurepartners.vc | - | |
Private equity investments, business building, and long-term partnerships in finance and investment sectors. | – | goldengatecap.com | - | |
Cloud-based customer experience management software is offered by NICE. | 1986 | nice.com | Hoboken, United States |
Investor details for NiCE
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
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Verified entity values are shown only after access is granted.
Board of directors of Livevox Solutions Private Limited (NiCE)
Livevox Solutions Private Limited is the primary company behind NiCE. The board of Livevox Solutions Private Limited currently have 2 directors; the longest-serving is Awan Kumar Roy, appointed in 2024. 4 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Awan Kumar Roy DIN 06897105 | Additional Director | 01 Oct 2024 | 2 yrs | Livevox Solutions Private Limited |
| Darren John Rushworth DIN 07909433 | Director | 01 Oct 2024 | 2 yrs | Livevox Solutions Private Limited |
People of NiCE
35 people are tracked at NiCE (11 in leadership, 24 in team); the tracked headcount is 117.
| Name | Role | Group |
|---|---|---|
Kendra Vallarelli | Sr. Director Of Technical Account And Support Services | Leadership |
Patrick Summe | Chief Technology & Engineering Officer | Leadership |
Scott Lester | Senior Director Of Sales | Leadership |
Adrian Atherall | Director Of Voip & Cloud Operations | Leadership |
Balakrishna Katta | Senior Director Of Engineering | Leadership |
Nicholas Morris | Senior Director, Data Analytics And AI | Leadership |
Andy Avila | Sr. Director Of Security | Leadership |
Tim O'Connor | Vice President Of Engineering | Leadership |
Shashank Sadani | Director Of Engineering | Leadership |
Will Grandy | Director Of National Accounts | Leadership |
Arun Karthik Ravishankar | Sr. Director, Engineering | Leadership |
Sagar Doke | Senior Staff Software Engineer | Team |
Steven Chung | Senior Finance Manager | Team |
James Pellikaan | Senior Sales Engineer - Digital Specialist | Team |
Heather Shepherd | Manager, Technical Account Mana | Team |
Doug Larson | Enterprise Account Executive | Team |
Jay Meng | Human Resource Manager | Team |
Sam D. | Sr. Systems Technology Manager | Team |
Jaime Andrés Gaviria Molano | Principal Site Reliability Engineer | Team |
Daniel Linares Saab | Senior Software Engineer | Team |
15 more people are available in the full profile.
Complete people profiles for NiCE
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Financials of NiCE
Figures of Livevox Solutions Private Limited, the primary company behind NiCE, for FY 2025. Revenue was ₹57.48 Cr (+2% year on year). Net profit was ₹4.57 Cr (8% margin). EBITDA was ₹8.08 Cr (14% margin). Revenue has grown at a compounded annual rate of +5% over three years and +19% over five years.
- ₹57.48 CrRevenue · FY 2025 · +2% YoY
- ₹4.57 CrNet profit · 8% margin
- ₹8.08 CrEBITDA · 14% margin
- ₹1.6 LakhPaid-up capital
- 117Employees (provident fund records)
- +5%Revenue CAGR, 3 years
- +19%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Livevox Solutions Private Limited are on its company page.
Detailed financial statements for NiCE
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
- Statement rows
- Financial ratios
- Five-year trends
- Downloads
Verified entity values are shown only after access is granted.
Investments & Acquisitions by NiCE
NiCE has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include SpeechIQ and Teckst.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
AI speech analytics platform enhances customer engagement through call analysis. | speechiq.com | Columbus, United States | 0 | Jan 2020 | •••• | |
Cloud-based texting platform utilized by enterprises for customer communications. | teckst.com | New York, United States | 2014 | Dec 2019 | •••• |
Complete acquisition details for NiCE
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of NiCE
7 dated milestones of NiCE across 24 years, from founding to its latest funding, stage changes and deals.
- Founded NiCE is founded.
- Funding First funding round.
- Funding Latest funding round, Series E, of $5.0M.
- Exit Acquired by Golden Gate Capital.
- Acquisition Acquires Teckst.
- Acquisition Acquires SpeechIQ.
- Exit Acquired by NICE.
Competitors of NiCE
NiCE operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of NiCE
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
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- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of NiCE
The website of NiCE (livevox.com) receives about 63.4K visits a month.
- Monthly visits63.4K
▼ 34.4% vs previous month
Websites whose visitors overlap most with NiCE. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| 3clogic.com | 100% | 5.4K | #3,121,785 | View details | |
safesoftsolutions.com | safesoftsolutions.com | 99% | – | – | – |
perfectdialer.com | perfectdialer.com | 92% | – | – | – |
webguiding.net | webguiding.net | 81% | – | #12,468,642 | – |
| kunnect.com | 67% | – | #7,875,708 | View details |
Latest news on Nice
Complete news archive for NiCE
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to NiCE
10 companies that operate in the same segment as NiCE (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about NiCE
NiCE was founded in 1999 and raised its 1st funding round 6 years after it was founded.
NiCE is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
NiCE is a funded company, having raised a total of $12.1M across 3 funding rounds to date.
NiCE has 117 employees.
The primary company behind NiCE, Livevox Solutions Private Limited, reported revenue of ₹57.48 Cr for FY 2025, up 2% year on year.
NiCE is relied upon for delivering advanced customer experience solutions through its CXone Mpower platform. The company focuses on proactive engagement across multiple channels, utilizing AI-driven automation to enhance customer interactions. Compliance and security are prioritized in all outreach campaigns. Services are provided to various sectors including healthcare, finance, retail, and telecommunications. Solutions like omnichannel routing and proactive AI agents are designed to improve customer satisfaction and operational efficiency. Trust and loyalty are built by connecting with customers in their preferred channels.
NiCE's top competitors include Twilio, Genesys and Freshworks.
NiCE offers CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent.
NiCE has 5 investors. Key investors include NiCE, Bluefish Ventures, Lunsford Capital, Bauer Venture Partners, and Golden Gate Capital.
NiCE operates through Livevox Solutions Private Limited.
Yes. NiCE was acquired by Golden Gate Capital in March 2014.