About NiCE
NiCE is a company based in San Francisco (United States) founded in 1999 was acquired by NICE in October 2023. It operates as a SaaS (Software-as-a-Service) and Managed Services. NiCE has raised $12.1 million across 3 funding rounds from investors including NiCE, Bluefish Ventures and Lunsford Capital. The company has 117 employees as of April 08, 2024. NiCE has completed 2 acquisitions, including SpeechIQ and Teckst. NiCE offers products and services including CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent. NiCE operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter San Francisco, United States
- Employees 117 as on 08 Apr, 2024
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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- Legal Name Nice Ltd Inc.
- Date of Incorporation 20 Jun, 2008
- Jurisdiction Bangaluru, Karnataka, India
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Annual Revenue
$6.25 M (USD)5.21as on Mar 31, 2023
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Net Profit
$514.46 K (USD)4.81as on Mar 31, 2023
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EBITDA
$1.23 M (USD)-41.99as on Mar 31, 2023
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Total Equity Funding
$12.1 M (USD)
in 3 rounds
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Latest Funding Round
$5 M (USD), Series E
Jan 28, 2008
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Investors
NiCE
& 4 more
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Employee Count
117
as on Apr 08, 2024
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Investments & Acquisitions
SpeechIQ
& 1 more
- Acquired by
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Products & Services of NiCE
NiCE offers a comprehensive portfolio of products and services, including CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent.
Customer outreach is managed across multiple channels effectively.
Customer-agent matching is optimized for reduced wait times.
Customer engagement is maintained through AI-driven conversational tools.
People of NiCE
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Funding Insights of NiCE
NiCE has successfully raised a total of $12.1M across 3 strategic funding rounds. The most recent funding activity was a Series E round of $5 million completed in January 2008. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Series E — $5.0M
- First Round First Round
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jan, 2008 | Amount | Series E - NiCE | Valuation |
investors |
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| Jun, 2007 | Amount | Series E - NiCE | Valuation |
investors |
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| Dec, 2005 | Amount | Series B - NiCE | Valuation |
investors |
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Investors in NiCE
NiCE has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include NiCE, Bluefish Ventures and Lunsford Capital.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital funding is provided across multiple sectors.
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Financial Statements - NiCE
Nice Comparisons
Competitors of NiCE
NiCE operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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Frequently Asked Questions about NiCE
NiCE was founded in 1999 and raised its 1st funding round 6 years after it was founded.
NiCE is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
NiCE is a funded company, having raised a total of $12.1M across 3 funding rounds to date.
As of Apr 08, 2024, the latest employee count at NiCE is 117.
Annual revenue of NiCE is $6.25M as on Mar 31, 2023.
NiCE is relied upon for delivering advanced customer experience solutions through its CXone Mpower platform. The company focuses on proactive engagement across multiple channels, utilizing AI-driven automation to enhance customer interactions. Compliance and security are prioritized in all outreach campaigns. Services are provided to various sectors including healthcare, finance, retail, and telecommunications. Solutions like omnichannel routing and proactive AI agents are designed to improve customer satisfaction and operational efficiency. Trust and loyalty are built by connecting with customers in their preferred channels.
NiCE's top competitors include Twilio, Genesys and Freshworks.
NiCE offers CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent.
NiCE has 5 investors. Key investors include NiCE, Bluefish Ventures, Lunsford Capital, Bauer Venture Partners, and Golden Gate Capital.