About NiCE
NiCE is a company based in San Francisco (United States) founded in 1999 was acquired by NICE in October 2023. It operates as a SaaS (Software-as-a-Service), and Managed Services. NiCE has raised $12.1 million across 3 funding rounds from investors including NiCE, Bluefish Ventures and Lunsford Capital. The company has 117 employees as of April 08, 2024. NiCE has completed 2 acquisitions, including SpeechIQ and Teckst. NiCE offers products and services including CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent. NiCE operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter San Francisco, United States
- Employees 117 as on 08 Apr, 2024
-
Sectors
Technology
-
Email
***********
-
Phone
*********
-
Website
*********
-
Social
*********
- Legal Name Nice Ltd Inc.
- Date of Incorporation 20 Jun, 2008
- Jurisdiction Bangaluru, Karnataka, India
-
Annual Revenue
$6.25 M (USD)5.21as on Mar 31, 2023
-
Net Profit
$514.46 K (USD)4.81as on Mar 31, 2023
-
EBITDA
$1.23 M (USD)-41.99as on Mar 31, 2023
-
Total Equity Funding
$12.1 M (USD)
in 3 rounds
-
Latest Funding Round
$5 M (USD), Series E
Jan 28, 2008
-
Investors
NiCE
& 4 more
-
Employee Count
117
as on Apr 08, 2024
-
Investments & Acquisitions
SpeechIQ
& 1 more
- Acquired by
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of NiCE
NiCE offers a comprehensive portfolio of products and services, including CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Customer outreach is managed across multiple channels effectively.
Customer-agent matching is optimized for reduced wait times.
Customer engagement is maintained through AI-driven conversational tools.
Unlock access to complete
Funding Insights of NiCE
NiCE has successfully raised a total of $12.1M across 3 strategic funding rounds. The most recent funding activity was a Series E round of $5 million completed in January 2008. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Series E — $5.0M
- First Round First Round
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan, 2008 | Amount | Series E - NiCE | Valuation |
investors |
|
| Jun, 2007 | Amount | Series E - NiCE | Valuation |
investors |
|
| Dec, 2005 | Amount | Series B - NiCE | Valuation |
investors |
|
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in NiCE
NiCE has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include NiCE, Bluefish Ventures and Lunsford Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
-
|
Founded Year | Domain | Location | |
|
Venture capital funding is provided across multiple sectors.
|
Founded Year | Domain | Location | |
|
-
|
Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
|
Founded Year | Domain | Location | |
|
Startup ecosystems are ignited through strategic investments by Signite Partners.
|
Founded Year | Domain | Location | |
|
Venture capital is directed toward companies in multiple sectors.
|
Founded Year | Domain | Location | |
|
Venture capital is invested in cybersecurity, fintech, and AI startups.
|
Founded Year | Domain | Location |
Investments & Acquisitions by NiCE
NiCE has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include SpeechIQ and Teckst. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Bionic investment advisor platform
|
2016 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Cloud-based texting platform utilized by enterprises for customer communications.
|
2014 | ||||
|
AI speech analytics platform enhances customer engagement through call analysis.
|
0 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
OVO is recognized as a smart digital payment application.
|
2017 | ||||
|
Bionic investment advisor platform
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - NiCE
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Nice Comparisons
Competitors of NiCE
NiCE operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
|
|
| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
|
|
| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
|
|
| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
|
|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
|
|
| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
|
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
|
|
| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
|
|
| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
|
|
| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
|
Latest news on Nice
Frequently Asked Questions about NiCE
When was NiCE founded?
NiCE was founded in 1999 and raised its 1st funding round 6 years after it was founded.
Where is NiCE located?
NiCE is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Is NiCE a funded company?
NiCE is a funded company, having raised a total of $12.1M across 3 funding rounds to date.
How many employees does NiCE have?
As of Apr 08, 2024, the latest employee count at NiCE is 117.
What is the annual revenue of NiCE?
Annual revenue of NiCE is $6.25M as on Mar 31, 2023.
What does NiCE do?
NiCE is relied upon for delivering advanced customer experience solutions through its CXone Mpower platform. The company focuses on proactive engagement across multiple channels, utilizing AI-driven automation to enhance customer interactions. Compliance and security are prioritized in all outreach campaigns. Services are provided to various sectors including healthcare, finance, retail, and telecommunications. Solutions like omnichannel routing and proactive AI agents are designed to improve customer satisfaction and operational efficiency. Trust and loyalty are built by connecting with customers in their preferred channels.
Who are the top competitors of NiCE?
NiCE's top competitors include Twilio, Genesys and Freshworks.
What products or services does NiCE offer?
NiCE offers CXone Mpower SmartReach, Omnichannel Routing, and Proactive AI Agent.
Who are NiCE's investors?
NiCE has 5 investors. Key investors include NiCE, Bluefish Ventures, Lunsford Capital, Bauer Venture Partners, and Golden Gate Capital.
Book a demo & talk to our team
Share a few details and we’ll reach out to schedule a session.