About MetricNet
MetricNet is a Business Services company based in Incline Village (United States) founded in 1999. It offers benchmarks, consulting, and resources for IT support and contact centers globally. It operates on a B2B model in Business Services and Technology sectors. MetricNet offers products and services including Contact Center Benchmarks, Service Desk Benchmarks, and Desktop Support Benchmarks. Its focus areas include Customer Service, Contact Center Management, Operational Analysis and Quality and Cost Metrics. Its competitors include UST, Breed Reply, NTT DATA, Globant and 1&1 IONOS and 5 more; 5 of its 10 listed competitors have raised funding.
Company details
MetricNet specializes in delivering benchmarks, scorecards, and consulting services for IT service desks, desktop support, and contact centers. They provide downloadable tools, training courses, and custom engagements to help organizations optimize performance through data-driven insights. Serving more than half of the Global 2000 companies, MetricNet focuses on cost, quality, and service metrics. Based in the US, they support internal and outsourced operations for improved efficiency.
- Headquarters Incline Village, United States
- SectorsBusiness ServicesTechnology
- Email••••••••
- Phone•••• ••••
- Website metricnet.com
- Social LinkedIn X Facebook
Products & Services of MetricNet
MetricNet offers a comprehensive portfolio of products and services, including Contact Center Benchmarks, Service Desk Benchmarks, and Desktop Support Benchmarks.
Provides metrics for contact center cost and service levels
Offers metrics for IT service desk performance and quality
Delivers metrics for desktop support operations and efficiency
People of MetricNet
4 people are tracked at MetricNet (2 in leadership, 2 in team).
| Name | Role | Group |
|---|---|---|
Angela Irizarry | President & COO | Leadership |
Jeff Rumburg | CEO & Managing Partner | Leadership |
Lyn Ryan Lim | Benchmarking Analytics | Team |
Henasiwa Leinitu | Internet Manager | Team |
Complete people profiles for MetricNet
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Competitors of MetricNet
MetricNet has 10 listed competitors in our database, 5 of them funded. They include UST, Breed Reply, NTT DATA, Globant and 1&1 IONOS, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| ust.com.tw | 1998 | Taiwan | – | – | High-quality office furniture is provided by UST for various needs. | |
| reply.com | 1996 | Turin, Italy | $24.33M | – | AI, cloud, and blockchain services are provided globally. | |
| nttdata.com | 1967 | Koto, Japan | – | 4 | Application development, cloud, cybersecurity, and business intelligence services are provided. | |
| globant.com | 2003 | Buenos Aires, Argentina | $30M | 564 | IT and digital transformation services are delivered to various industries. | |
| ionos.com | 1988 | Chesterbrook, United States | – | 134 | Cloud infrastructure and hosting services are provided by 1&1 IONOS. | |
| accenture.com | 1989 | Dublin, Ireland | – | 29 | IT and management consultancy services are provided globally. | |
| epam.com | 1993 | Newtown Square, United States | $50M | – | Provider of software development, data analytics, and other IT suite services | |
| genpact.com | 1997 | New York, United States | – | 129,140 | Provider of end-to-end business process outsourcing services | |
| persistent.com | 1990 | Pune, India | $18.8M | 20,909 | IT consulting, data analytics, and digital transformation services are provided. | |
| mindtree.com | 1999 | Bengaluru, India | $23.9M | 33,802 | Outsourcing solutions in IT, engineering, and consulting are delivered. |
Detailed competitors of MetricNet
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
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Web traffic of MetricNet
Websites that share an audience with MetricNet (metricnet.com).
Websites whose visitors overlap most with MetricNet. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| computereconomics.com | 80% | 1.9K | – | View details |
Top companies in Finance & Accounting Services
10 companies that operate in the same segment as MetricNet (Finance & Accounting Services), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Software-based tax filing services for individuals and small businesses | 1955 | Kansas City, Missouri, United States | – | USD 3.95 B | 70,100 | |
Business advisory, finance, and accounting services are provided to clients. | 1910 | Anchorage, Alaska, United States | – | USD 54.77 M | 2,097 | |
Tax consulting services are provided to clients by Ryan. | 1991 | Dallas, Texas, United States | USD 317 M | USD 14.03 M | 1,111 | |
Provider of financial services | 1978 | Los Angeles, California, United States | USD 249.55 M | – | 1,736 | |
Accounting services are provided by Accordion to business clients. | 2009 | New York, New York, United States | USD 165 K | – | 351 | |
Cloud-based accounting software is offered for business operations. | 2002 | Tampa, Florida, United States | USD 24.33 M | – | 166 | |
Provider of financial management services | 1998 | Johannesburg, Gauteng, South Africa | – | USD 14.3 B | 44,916 | |
Financial services in insurance are provided to individuals and businesses. | 2019 | Jaipur, Rajasthan, India | USD 115.63 M | USD 55.59 M | 280 | |
Business advisory services | 1952 | Atlanta, Georgia, United States | – | – | 762 | |
Audit, tax, and advisory services are provided in the UK. | 1983 | Bolton, Greater Manchester, United Kingdom | – | – | – |
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Related news about Metricnet
Complete news archive for MetricNet
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Frequently Asked Questions about MetricNet
MetricNet was founded in 1999.
MetricNet is headquartered in Incline Village, United States. It is registered at Incline Village, Nevada, United States.
MetricNet specializes in delivering benchmarks, scorecards, and consulting services for IT service desks, desktop support, and contact centers. They provide downloadable tools, training courses, and custom engagements to help organizations optimize performance through data-driven insights. Serving more than half of the Global 2000 companies, MetricNet focuses on cost, quality, and service metrics. Based in the US, they support internal and outsourced operations for improved efficiency.
MetricNet offers Contact Center Benchmarks, Service Desk Benchmarks, and Desktop Support Benchmarks.