About Odigo
Odigo is a Technology company based in Issy-les-moulineaux (France) founded in 1986, and was acquired by Apax Partners in September 2020. Omnichannel cloud-based contact center solutions are delivered for customer interactions. Odigo has completed 1 acquisition, including Akio. Its chief executive, as recorded, is Erwan Le Duff. Its website odigo.com draws about 24 thousand monthly visits. Odigo offers products and services including Omnichannel, AI and Automation, Routing, Data Driven Performance, and Cloud Platform. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel.
Company details
Odigo was founded in 1986 and operates within the customer service technology sector. Cloud-based platforms are utilized to automate customer interactions across voice, email, chat, text messaging, social media, and video channels. Support is provided to customer service agents through tools that address productivity and satisfaction. Operations focus on contact center efficiency without specified geographic limitations.
- Investors
- Investments & Acquisitions
- Acquired byApax Partners
(Sep 2020)
Products & Services of Odigo
Odigo offers a comprehensive portfolio of products and services, including Omnichannel, AI and Automation, Routing, Data Driven Performance, and Cloud Platform.
Facilitates multi-channel customer interactions and support.
Automates processes and assists agents in handling queries.
Optimizes distribution of customer queries to appropriate agents.
Monitors and analyzes contact center operations for efficiency.
Provides scalable cloud-based contact center infrastructure.
Apps and channels of Odigo
its YouTube channel Odigo has 367 subscribers and 30 videos.
Videos from Odigo
The most watched videos on Odigo's YouTube channel, Odigo (367 subscribers). Click a video to play it here.
More on Odigo.
Investors in Odigo
Odigo has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Apax Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Private equity investments are managed from Paris headquarters. | apax.fr | Paris, France |
Investor details for Odigo
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People of Odigo
136 people are tracked at Odigo (34 in leadership, 4 in board & advisors, 98 in team).
| Name | Role | Group |
|---|---|---|
Erwan Le Duff | CEO | Leadership |
Annaick Duwattez | Chief People Officer | Leadership |
Nouredine Saadi | Senior Customer Success Partner Grands Comptes | Leadership |
David Mason | Managing Director UK & Ireland | Leadership |
François-Xavier Floren | CEO | Leadership |
Hervé Leroux | Chief Marketing Officer | Leadership |
Javier Llosa | Managing Director, Spain | Leadership |
Eric Hainnaux | Vice President - Head Of Customer Care | Leadership |
Jesus Rodriguez Maeso | HR Director En Odigo Iberia | Leadership |
Philippe Demahis | Client Service Partner / Directeur De Projets | Leadership |
Cedric Toupet | Project Director | Leadership |
Amine Boumediane | Chief Marketing Officer (cmo) | Leadership |
Corentin Messerschmidt | Head Of Product Management | Leadership |
Idir Arabi | Director Platform Engineering | Leadership |
Pascal Bourgain | Engagement Director | Leadership |
Rodolphe Maraval | Head Of Delivery - Factory | Leadership |
Bertrand Deroubaix | Risks, Quality & Security Director - CISO - DPO | Leadership |
Jean-Denis Garo | Vice President Product & Global Marketing | Leadership |
Frank Jaffe | Vice President Delivery Services, Excom Member | Leadership |
Lucía Álvarez Cabezuelo | Managing Director Iberia | Leadership |
116 more people are available in the full profile.
Complete people profiles for Odigo
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Investments & Acquisitions by Odigo
Odigo has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Akio.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Unified interaction solutions are provided for customer contact management. | akio.com | Paris, France | 1999 | Nov 2025 | •••• |
Complete acquisition details for Odigo
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Timeline of Odigo
3 dated milestones of Odigo across 39 years, from founding to its latest funding, stage changes and deals.
- Founded Odigo is founded.
- Exit Acquired by Apax Partners.
- Acquisition Acquires Akio.
Web traffic of Odigo
The website of Odigo (odigo.com) receives about 24K visits a month.
- Monthly visits24K
▲ 10.6% vs previous month
Websites whose visitors overlap most with Odigo. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
quotidiendutourisme.com | quotidiendutourisme.com | 100% | #2,717,996 | – | |
trillian.cc | trillian.cc | 40% | – | ||
imici.com | imici.com | 39% | – | ||
| icq.com | 37% | 160.6K | #278,594 | View details | |
| paltalk.com | 36% | 675.2K | #75,419 | View details |
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Related news about Odigo
Complete news archive for Odigo
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Frequently Asked Questions about Odigo
Odigo was founded in 1986.
Odigo is headquartered in Issy-les-moulineaux, France. It is registered at Issy-les-moulineaux, Hauts-de-seine, France.
Erwan Le Duff is the CEO of Odigo, as recorded in our data.
Odigo was founded in 1986 and operates within the customer service technology sector. Cloud-based platforms are utilized to automate customer interactions across voice, email, chat, text messaging, social media, and video channels. Support is provided to customer service agents through tools that address productivity and satisfaction. Operations focus on contact center efficiency without specified geographic limitations.
Odigo offers Omnichannel, AI and Automation, Routing, Data Driven Performance, and Cloud Platform.
Odigo has made 1 acquisition, including Akio.
Odigo has 1 investor. Key investors include Apax Partners.
Yes. Odigo was acquired by Apax Partners in September 2020.