About Odigo
Odigo is a company based in Issy-les-moulineaux (France) founded in 1986 was acquired by Apax Partners in September 2020. Odigo has completed 1 acquisition, including Akio. Odigo offers products and services including Omnichannel, AI and Automation, Routing, Data Driven Performance, and Cloud Platform. Odigo operates in a competitive market with competitors including Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
- Headquarter Issy-les-moulineaux, France
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Sectors
Technology
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Website
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Social
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Annual Revenue
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EBITDA
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Latest Funding Round
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Employee Count
Employee Count
- Investments & Acquisitions
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Acquired by
Apax Partners
(Sep 22, 2020)
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Products & Services of Odigo
Odigo offers a comprehensive portfolio of products and services, including Omnichannel, AI and Automation, Routing, Data Driven Performance, and Cloud Platform.
Facilitates multi-channel customer interactions and support.
Automates processes and assists agents in handling queries.
Optimizes distribution of customer queries to appropriate agents.
Monitors and analyzes contact center operations for efficiency.
Provides scalable cloud-based contact center infrastructure.
People of Odigo
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Sales and Marketing
18 people
Software Development Team
16 people
Product Management Team
15 people
Leadership Team
12 people
Senior Team
10 people
Human Resources and Administration
4 people
Ingénieur Team
4 people
Creative and Marketing Team
3 people
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Funding Insights of Odigo
Investors in Odigo
Odigo has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Apax Partners.
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Private equity investments are managed from Paris headquarters.
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Founded Year | Domain | Location |
Investments & Acquisitions by Odigo
Odigo has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Akio.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Unified interaction solutions are provided for customer contact management.
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Financial Statements - Odigo
Odigo Comparisons
Competitors of Odigo
Odigo operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based customer service platform is offered for business engagement.
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Cloud-based unified communication software is delivered for businesses.
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Frequently Asked Questions about Odigo
Odigo was founded in 1986.
Odigo is headquartered in Issy-les-moulineaux, France. It is registered at Issy-les-moulineaux, Hauts-de-seine, France.
Erwan Le Duff is the current CEO of Odigo.
Odigo was founded in 1986 and operates within the customer service technology sector. Cloud-based platforms are utilized to automate customer interactions across voice, email, chat, text messaging, social media, and video channels. Support is provided to customer service agents through tools that address productivity and satisfaction. Operations focus on contact center efficiency without specified geographic limitations.
Odigo's top competitors include Twilio, Genesys and Freshworks.
Odigo offers Omnichannel, AI and Automation, Routing, Data Driven Performance, and Cloud Platform.
Odigo has made 1 acquisition, including Akio.
Odigo has 1 investor. Key investors include Apax Partners.