About OTRS
OTRS is a company based in Homburg (Germany) founded in 2003 was acquired by EasyVista in December 2024. OTRS operates in a competitive market with competitors including Ivanti, Matrix42 Benelux, Cherwell, EvoluteIQ and TeamDynamix, among others.
Apps and channels of OTRS
its YouTube channel OTRSGroup has 1.84K subscribers and 30 videos.
Videos from OTRS
The most watched videos on OTRS's YouTube channel, OTRSGroup (1.84K subscribers). Click a video to play it here.
More on OTRSGroup.
Investors in OTRS
OTRS has secured backing from 2 investors. Prominent investors backing the company include EasyVista and Optimus BidCo.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Platform offering IT service management solutions | 1988 | easyvista.com | New York, United States | |
- | – | optimusbidco.tcc.mode | - |
Investor details for OTRS
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People of OTRS
23 people are tracked at OTRS (7 in leadership, 16 in team).
| Name | Role | Group |
|---|---|---|
Benjamin Müller | Chief Technical Officer And Member Of The Board | Leadership |
Thomas Kosok | Senior Director OTRS Finance | Leadership |
Christopher T. Kuhn | Chief Operations Officer | Leadership |
André Mindermann | Co-founder And CEO | Leadership |
Kathrin Triebel | Vice President OTRS Human Relations | Leadership |
Alex Kaiser | Vice President Customer Service | Leadership |
Raquel Terribile | Managing Director | Leadership |
Patrick B. | Softwareentwickler | Team |
Sebastian Pister | Senior Manager Business Development | Team |
Sascha Nonn | Senior Cloud Architect | Team |
Harald Eisenmenger | Team Lead Customer Solutions L1 | Team |
Erik Frank | Manager Human Relations | Team |
Nele Bruns | Manager Human Relations | Team |
Markus Gresser | Senior Service Engineer Bei OTRS Group | Team |
Johanna Mandl | Senior Manager People, Culture & Communication | Team |
Sabine Wedel | Office Manager | Team |
Stefana Petrovic | Business Relationship Manager | Team |
Katerina Bouki | Senior Office Manager | Team |
Melanie Zimmermann | Junior Strategic Finance Manager | Team |
Bernice Lim | Finance & Operations Manager APAC | Team |
3 more people are available in the full profile.
Complete people profiles for OTRS
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Timeline of OTRS
4 dated milestones of OTRS across 21 years, from founding to its latest funding, stage changes and deals.
- Founded OTRS is founded.
- IPO Lists on the stock exchange (IPO).
- Exit Acquired by Optimus BidCo.
- Exit Acquired by EasyVista.
Competitors of OTRS
OTRS operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Ivanti, Matrix42 Benelux, Cherwell, EvoluteIQ and TeamDynamix, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| ivanti.com | 1985 | South Jordan, United States | – | – | Cloud-based IT asset and service management software is offered. | |
| matrix42.com | 2009 | Frankfurt Am Main, Germany | – | 188 | IT and enterprise service management software is provided for businesses. | |
| cherwell.com | 2004 | Colorado Springs, United States | $491.38M | 480 | IT service and asset management is enabled with mApps integration. | |
| evoluteiq.com | 2019 | Stockholm, Sweden | $73M | 79 | Low-code and no-code platform for intelligent business automation is provided. | |
| teamdynamix.com | 2001 | Columbus, United States | – | 106 | Cloud-based ERP solutions are offered for educational institutions. | |
| easyvista.com | 1988 | New York, United States | – | – | Platform offering IT service management solutions | |
| logicnow.com | 2004 | Dundee, United Kingdom | $82.2M | 250 | Integrated cloud-based IT service management solutions are provided. | |
| 4me.com | 2010 | Palo Alto, United States | $4.01M | – | SaaS-based ITSM and enterprise service management solutions are provided. |
Detailed competitors of OTRS
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- Full competitor set
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Web traffic of OTRS
The website of OTRS (otrs.com) receives about 106.4K visits a month and ranks #245,793 among all websites worldwide, #5,681 in Programming and Developer Software.
- Monthly visits106.4K
▲ 9.5% vs previous month
- Unique visitors34.3K
per month
- Global rank#245,793
among all websites
- Category rank#5,681
Computers Electronics and Technology · Programming and Developer Software
- Bounce rate39%
- Pages per visit7.5
- Average visit4 min 26 sec
- DevicesDesktop 53% · Mobile 47%
Websites whose visitors overlap most with OTRS. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| osticket.com | 100% | – | #234,856 | View details | |
hesk.com | hesk.com | 100% | – | #179,207 | – |
otrsteam.ideascale.com | otrsteam.ideascale.com | 98% | – | – | – |
opensourcehelpdesklist.com | opensourcehelpdesklist.com | 94% | – | – | – |
forums.otterhub.org | forums.otterhub.org | 91% | – | – | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for OTRS
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Otrs
Complete news archive for OTRS
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to OTRS
10 companies that operate in the same segment as OTRS (IT Services & Operations), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud orchestration solutions are provided for multi-cloud and device applications. | 1998 | Palo Alto, California, United States | USD 595.83 M | USD 812.05 M | 8,861 | |
A cloud-based platform for incident management software is provided. | 2009 | San Francisco, California, United States | USD 173.6 M | USD 492.55 M | 1,240 | |
Unified IT management is delivered through a cloud-based platform. | 2004 | Santa Clara, California, United States | USD 83.7 M | USD 13.28 B | 26,290 | |
Cloud based platform offering IT operational data and security analytics software | 2003 | San Francisco, California, United States | USD 40 M | USD 2.59 M | 108 | |
Cloud-based enterprise management solutions including backup and recovery are provided. | 2003 | Singapore, Singapore | USD 658 M | – | – | |
Cloud and application performance management platform is provided. | 2010 | New York, New York, United States | USD 147.19 M | USD 2.68 B | 6,500 | |
Converged data management solutions are provided for backup and recovery. | 2014 | Palo Alto, California, United States | USD 553 M | USD 1.32 B | 3,200 | |
IT backup and recovery solutions are provided via cloud platform. | 2006 | Columbus, Ohio, United States | USD 1.04 B | – | – | |
IT outsourcing services are delivered across multiple business lines. | 2011 | Bengaluru, Karnataka, India | USD 64.83 M | USD 246.74 M | 5,260 | |
Analytics and digital solutions for healthcare and banking are provided. | 1999 | New York, New York, United States | USD 10 M | USD 2.09 B | 59,500 |
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Frequently Asked Questions about OTRS
OTRS was founded in 2003.
OTRS is headquartered in Homburg, Germany. It is registered at Homburg, Saarland, Germany.
The OTRS Group is the provider of the open source OTRS product suite which includes the OTRS Help Desk software and the ITIL V3 compliant IT Service Management (ITSM) solution OTRS::ITSM, as well as an associated iPhone App. The corporation consists of OTRS AG and ist five subsidiaries in the USA, Mexico, Brazil, Malaysia and Hong Kong. The OTRS software is available in 35 languages and used by over 150,000 corporate groups worldwide. Some of its customers include Lufthansa, IBM, Virgin Australia, KFC etc.
OTRS's top competitors include Ivanti, EvoluteIQ and TeamDynamix.
OTRS has 2 investors. Key investors include EasyVista, and Optimus BidCo.
Yes. OTRS was acquired by Optimus BidCo in November 2024.
The website of OTRS receives about 106 thousand visits a month and ranks #245,793 among all websites worldwide.