About Smart Communications
Smart Communications is a Technology company based in London (United Kingdom) founded in 2001, and was acquired by Cinven in August 2025. It operates as a cloud-based software for customer communications management is offered. Smart Communications has completed 4 acquisitions, including Assentis, Intelledox and Joisto. Its chief executive is James Brown. Its website smartcommunications.com draws about 39 thousand monthly visits. Smart Communications offers products and services including SmartCOMM, SmartIQ, and SmartDX. Its focus areas include Enterprise Applications, Customer Success Management and Customer Communication Management. Its legal entity is SMARTCOMMS SC LIMITED. Its competitors include Twilio, Dialpad, Podium, Zenvia and Front and 5 more; 10 of its 10 listed competitors have raised funding.
Company details
Founded in 2001 and headquartered in London, United Kingdom, Smart Communications operates in the software sector focused on customer communications. A cloud-based platform is provided to create, manage, and deliver personalized customer conversations. Trade and relationship documentation is simplified, while stages of repapering derivatives contracts for margin regulation compliance are covered. The conversation cloud framework is utilized to integrate communications tools with enterprise technology.
- Headquarters London, United Kingdom
- Stage Acquired
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website smartcommunications.com
- Social LinkedIn X Facebook YouTube
- Acquired by Accel-KKR (Sep 2016)
- Legal Name Smartcomms Sc Limited
- Date of Incorporation 11 Oct, 2001
- Jurisdiction LONDON, UNITED KINGDOM
Products & Services of Smart Communications
Smart Communications offers a comprehensive portfolio of products and services, including SmartCOMM, SmartIQ, and SmartDX.
Delivers personalized communications via multiple channels for enterprises.
Transforms manual forms into intelligent digital experiences for data collection.
Simplifies and automates trade processes for financial institutions.
Apps and channels of Smart Communications
its YouTube channel Smart Communications has 311 subscribers and 30 videos.
Videos from Smart Communications
The most watched videos on Smart Communications's YouTube channel, Smart Communications (311 subscribers). Click a video to play it here.
More on Smart Communications.
Investors in Smart Communications
Smart Communications has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Accel-KKR and Cinven.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investments are focused on mid-market software and technology-enabled services firms. | – | accel-kkr.com | Menlo Park, United States | |
Private equity investments and portfolio management services are provided by Cinven across various sectors. | – | cinven.com | - |
Investor details for Smart Communications
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People of Smart Communications
90 people are tracked at Smart Communications (52 in leadership, 38 in team).
| Name | Role | Group |
|---|---|---|
James Brown | CEO | Leadership |
Jochen Razum | Sales Director DACH | Leadership |
Julie Knight-Ludvigson | Chief Marketing Officer | Leadership |
Brenly McCulloch | Head Of Demand Generation, North America | Leadership |
Beth Muller | Sr. Director, Strategic Partners | Leadership |
Pradeep Bohara | Partner Solutions Architect | Leadership |
Simran Kaur | Account Director Benelux | Leadership |
Joseph Page | Account Director, EMEA | Leadership |
Tim McWhirk | Vice President, Customer Success | Leadership |
Anna-Kate Keays | Head Of Demand Generation EMEA | Leadership |
Eileen Potter | VP Of Marketing, Insurance | Leadership |
Ian Harper | Director, CCM Cloud Migration | Leadership |
James McLennan | Chief Technical Architect | Leadership |
Claude Sehnert | Vice President Sales | Leadership |
Brent Argyle | Vp, Buisness Development Sales - Smart IQ At Smart Communications | Leadership |
Sally Schulte | Senior Director Product Marketing | Leadership |
Claudia Lambert Fcca | Group Finance Director | Leadership |
Jon Stratford | Chief Financial Officer | Leadership |
Simon Tindal | Chief Technology Officer | Leadership |
Larry Beecher | Vice President, Sales North America | Leadership |
70 more people are available in the full profile.
Complete people profiles for Smart Communications
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Investments & Acquisitions by Smart Communications
Smart Communications has strategically engaged in corporate development activities, having acquired 4 companies. Notable acquisitions include Assentis, Intelledox and Joisto.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Customer queries are resolved and communications managed across multiple channels. | pendula.com | Sydney, Australia | 2001 | Aug 2025 | •••• | |
Digital content management software is offered for documents and communications. | joisto.com | Vantaa, Finland | 2018 | Apr 2025 | •••• | |
Customer communication management solutions are provided for financial services. | assentis.com | Zurich, Switzerland | 2002 | Jan 2021 | •••• | |
Business processes are digitalized via adaptive software platforms. | intelledox.com | Canberra, Australia | 1991 | Jul 2019 | •••• |
Complete acquisition details for Smart Communications
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Timeline of Smart Communications
7 dated milestones of Smart Communications across 24 years, from founding to its latest funding, stage changes and deals.
Competitors of Smart Communications
Smart Communications has 10 listed competitors in our database, 10 of them funded. They include Twilio, Dialpad, Podium, Zenvia and Front, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| podium.com | 2014 | Lehi, United States | $439.23M | 808 | Online reviews are collected and managed through a cloud-based platform. | |
| zenvia.com | 2003 | Sao Paulo, Brazil | $54M | – | Text and voice messages are delivered through an online platform. | |
| front.com | 2013 | San Francisco, United States | $204M | – | Front is recognized as a customer service software provider. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform | |
| eltropy.com | 2014 | Milpitas, United States | $25M | 113 | Reputation management software is provided for solar industry sales. | |
| intercom.com | 2011 | San Francisco, United States | $241.75M | 285 | Intercom is recognized as an AI-first customer service company. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. | |
| telligent.com | 2004 | Dallas, United States | $41.28M | – | Enterprise social communities are provided for support and collaboration. |
Detailed competitors of Smart Communications
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Web traffic of Smart Communications
The website of Smart Communications (smartcommunications.com) receives about 39.1K visits a month.
- Monthly visits39.1K
▲ 36.6% vs previous month
Websites whose visitors overlap most with Smart Communications. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
p360.com | p360.com | 100% | – | #2,036,373 | – |
| tezo.com | 97% | – | #3,706,190 | View details | |
| newgensoft.com | 83% | 71.8K | #531,394 | View details | |
| cord.com | 83% | 210.5K | #184,128 | View details | |
cmwlab.com | cmwlab.com | 83% | – | #1,712,715 | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 20 similar websites and full traffic analytics for Smart Communications
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Top companies in Collaboration & Community Tools
10 companies that operate in the same segment as Smart Communications (Collaboration & Community Tools), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | – | USD 23.77 B | 30,710 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Product experience is managed through cloud-based analytics and feedback tools. | 2013 | Raleigh, North Carolina, United States | USD 468.19 M | – | 969 | |
Automated usability testing and feedback for mobile experiences is provided. | 2007 | San Francisco, California, United States | USD 148.5 M | USD 21.68 M | 557 | |
A cloud-based platform is utilized for creating customizable surveys. | 1999 | Palo Alto, California, United States | USD 694 M | – | – | |
AI-powered loyalty management software is offered for enterprises. | 2008 | Bengaluru, Karnataka, India | USD 239.1 M | USD 78.34 M | 571 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
Real-time communication and conversational AI solutions are provided by Agora. | 2014 | Guangzhou, Guangdong, China | USD 55 M | USD 141.43 M | 608 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 |
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Related news about Smart Communications
Complete news archive for Smart Communications
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Frequently Asked Questions about Smart Communications
Smart Communications was founded in 2001.
Smart Communications is headquartered in London, United Kingdom. It is registered at London, England, United Kingdom.
James Brown is the current CEO of Smart Communications.
Founded in 2001 and headquartered in London, United Kingdom, Smart Communications operates in the software sector focused on customer communications. A cloud-based platform is provided to create, manage, and deliver personalized customer conversations. Trade and relationship documentation is simplified, while stages of repapering derivatives contracts for margin regulation compliance are covered. The conversation cloud framework is utilized to integrate communications tools with enterprise technology.
Smart Communications offers SmartCOMM, SmartIQ, and SmartDX.
Smart Communications has made 4 acquisitions, including Assentis, Intelledox, and Joisto.
Smart Communications operates through Smartcomms Sc Limited.
Yes. Smart Communications was acquired by Accel-KKR in September 2016.