About Support.com
Support.com is a Technology company based in Redwood City (United States) founded in 1997, and was acquired by RealDefense in July 2023. Cloud-based technical support software is provided for customer service integration. The company has 11 employees. Support.com has completed 1 acquisition, including Sammsoft. Its website support.com draws about 218 thousand monthly visits. Its Indian entity Support.Com India Private Limited reported revenue of ₹1.13 Cr. Support.com offers products and services including TechSolutions and Guided Paths. Its focus areas include Enterprise Applications, Customer Service Software, Customer Self Service and Knowledge Management. Its competitors include Scribe, Bloomfire and Guru; 3 of its 3 listed competitors have raised funding.
Company details
Support.com was founded in 1997 and is headquartered in Redwood City, United States. Operations focus on the software sector, where cloud-based tools for technical support are developed. Integration with existing customer service systems is enabled, along with step-by-step guidance for issue resolution and remote access capabilities. Actionable insights are generated through analytics to support ongoing optimization of support workflows.
- Headquarters Redwood City, United States
- Employees 11
- Stage Acquired
- SectorsTechnology
- Website category Computers Electronics and Technology · Programming and Developer Software
- Email••••••••
- Website support.com
- Social LinkedIn X Facebook
- Acquired by RealDefense (Jul 2023)
- Legal Name Support.Com India Private Limited
- Date of Incorporation 14 Aug, 2003
- Jurisdiction Bangalore, Karnataka, India
- Indian entity revenue₹1.13 Cr
FY 2024 · -86% YoY
- Indian entity net loss-₹27 Lakh
FY 2024 · -24% margin
- Indian entity EBITDA-₹23.9 Lakh
FY 2024 · -21% margin
- Investors
- Employee Count11
- Investments & Acquisitions
- Acquired byRealDefense
(Jul 2023)
Associated legal entities of Support.com
Support.com operates through Support.Com India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2024) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Support.Com India Private Limited CIN U64202KA2003FTC032399 | Active | 14 Aug 2003 | Bangalore, Karnataka | ₹1.1 Cr | 11 | 2 | View details |
Products & Services of Support.com
Support.com offers a comprehensive portfolio of products and services, including TechSolutions and Guided Paths.
Offers remote assistance and guides for device issues and setups.
Provides step-by-step instructions for self-resolving tech problems.
Investors in Support.com
Support.com has secured backing from 1 investor. Prominent investors backing the company include RealDefense.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Security and privacy services are provided for consumers and enterprises. | 2017 | realdefen.se | Santa Monica, United States |
Investor details for Support.com
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Board of directors of Support.Com India Private Limited (Support.com)
Support.Com India Private Limited is the primary company behind Support.com. The board of Support.Com India Private Limited currently have 2 directors; the longest-serving is Yadalapuram Sambasivarao, appointed in 2024. 24 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Yadalapuram Sambasivarao DIN 10705398 | Director | 15 Jul 2024 | 2 yrs 3 mo | Support.Com India Private Limited |
| Girish Krishna DIN 07337390 | Director | 15 Jul 2024 | 2 yrs 3 mo | Support.Com India Private Limited |
People of Support.com
14 people are tracked at Support.com (10 in leadership, 4 in team); the tracked headcount is 11.
| Name | Role | Group |
|---|---|---|
Gary Guseinov | Chief Executive Officer | Leadership |
Jeff Campbell | CMO | Leadership |
Scott Martell | Senior Director Business Development | Leadership |
Sean Whiteley | President | Leadership |
Nancy Carbone | Senior Director Call Center Sales | Leadership |
Darren Boisjolie | VP Of Engineering @ Realdefense | Leadership |
Daren Boisjolie | VP of Engineering | Leadership |
Mark Lederman | VP of Product | Leadership |
Forrest Clark | VP Of E-commerce | Leadership |
Hung le | Vice President | Leadership |
Riaan Ahmed | SVP Of Growth | Team |
Chris Weltzien | SVP of Business Development | Team |
Michael Pak | Product Manager | Team |
Ankur Roy | Sr. Retention Analyst/data Scientist | Team |
Complete people profiles for Support.com
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Financials of Support.com
Figures of Support.Com India Private Limited, the primary company behind Support.com, for FY 2024. Revenue was ₹1.13 Cr (-86% year on year). Net loss was -₹27 Lakh (-24% margin). EBITDA was -₹23.9 Lakh (-21% margin). Revenue has grown at a compounded annual rate of -32% over three years and -11% over five years.
- ₹1.13 CrRevenue · FY 2024 · -86% YoY
- -₹27 LakhNet loss · -24% margin
- -₹23.9 LakhEBITDA · -21% margin
- ₹1.00 CrPaid-up capital
- 11Employees (provident fund records)
- -32%Revenue CAGR, 3 years
- -11%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Support.Com India Private Limited are on its company page.
Detailed financial statements for Support.com
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Investments & Acquisitions by Support.com
Support.com has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Sammsoft.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Provider of managed & advisory services | sammsoft.com | Oakland, United States | 1997 | Dec 2009 | $8.5M |
Complete acquisition details for Support.com
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Timeline of Support.com
4 dated milestones of Support.com across 26 years, from founding to its latest funding, stage changes and deals.
- Founded Support.com is founded.
- IPO Lists on the stock exchange (IPO).
- Acquisition Acquires Sammsoft.
- Exit Acquired by RealDefense.
Competitors of Support.com
Support.com has 3 listed competitors in our database, 3 of them funded. They include Scribe, Bloomfire and Guru.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| scribehow.com | 2019 | San Francisco, United States | $53M | 26 | Step-by-step guides for sales demos and customer training are auto-generated. | |
| bloomfire.com | 2010 | Austin, United States | $32.85M | 27 | Cloud-based platform for knowledge management and team collaboration is provided. | |
| getguru.com | 2013 | Philadelphia, United States | $68.05M | 154 | Knowledge is captured and shared through expert-created cards. |
Detailed competitors of Support.com
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Web traffic of Support.com
The website of Support.com (support.com) receives about 217.7K visits a month and ranks #243,393 among all websites worldwide, #5,624 in Programming and Developer Software.
- Monthly visits217.7K
▲ 9.9% vs previous month
- Unique visitors114K
per month
- Global rank#243,393
among all websites
- Category rank#5,624
Computers Electronics and Technology · Programming and Developer Software
- Bounce rate51%
- Pages per visit1.6
- Average visit28 sec
- DevicesDesktop 40% · Mobile 60%
Websites whose visitors overlap most with Support.com. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| techguy.org | 100% | #227,742 | View details | ||
| xmarks.com | 100% | 1.3K | #13,351,117 | View details | |
iyogi.net | iyogi.net | 96% | – | ||
| ntrglobal.com | 83% | View details | |||
| rightanswers.com | 83% | 92K | #277,614 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Support.com
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Top companies in Enterprise Collaboration & Video Tools
3 companies that operate in the same segment as Support.com (Enterprise Collaboration & Video Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based team communication and collaboration platform is provided. | 2009 | San Francisco, California, United States | USD 1.22 B | 2,555 | ||
Collaborative platform for design prototyping and feedback is provided. | 2012 | San Francisco, California, United States | USD 748.62 M | 2,877 | ||
AI-based platform for secure collaboration and content management is utilized. | 2005 | Redwood City, California, United States | USD 692.63 M | USD 1.18 B | 4,447 |
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Related news about Support.Com
Complete news archive for Support.com
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Frequently Asked Questions about Support.com
Support.com was founded in 1997.
Support.com is headquartered in Redwood City, United States. It is registered at Redwood City, California, United States.
Support.com has 11 employees.
The primary company behind Support.com, Support.Com India Private Limited, reported revenue of ₹1.13 Cr for FY 2024, down 86% year on year.
Support.com was founded in 1997 and is headquartered in Redwood City, United States. Operations focus on the software sector, where cloud-based tools for technical support are developed. Integration with existing customer service systems is enabled, along with step-by-step guidance for issue resolution and remote access capabilities. Actionable insights are generated through analytics to support ongoing optimization of support workflows.
Support.com offers TechSolutions and Guided Paths.
Support.com has made 1 acquisition, including Sammsoft.
Support.com has 1 investor. Key investors include RealDefense.
Support.com operates through Support.Com India Private Limited.
Yes. Support.com was acquired by RealDefense in July 2023.
The legal entities of Support.com currently have 2 directors, including Yadalapuram Sambasivarao, Girish Krishna.