About Smart Call Center Solutions Pvt Ltd
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Smart Call Center Solutions Pvt Ltd is a private limited company based in Kolkata, West Bengal, India. It operates in the business process outsourcing sector. It was incorporated on 28 March 2006 and has been in existence for over 20 years.
The company is registered with the Registrar of Companies (ROC), Kolkata, under CIN U72900WB2006PTC108745. Its GSTIN is 19AAJCS7952B2Z2 (West Bengal). The company holds 2 GST registrations, of which 1 is active.
The company has an authorised share capital of ₹14 Lakh and a paid-up capital of ₹12.47 Lakh. It is led by directors Madhulika Baid and Sagaya Anthony.
Its last annual general meeting (AGM) was held on 30 September 2025, and its latest financial statements are for the year ended 31 March 2025. The registered office is at 16 A Shakespeare Sarani 6th Floor, Kolkata, West Bengal, India – 700071.
As per the financials filed for FY 2025, the company reported a revenue of ₹9.01 Cr, a decline of 2% compared to the previous year. For the same year it recorded a net profit of ₹11.54 Lakh (net margin 1.3%) and EBITDA of ₹20.36 Lakh (EBITDA margin 2.3%). Revenue has grown at a compounded annual rate (CAGR) of 8% over three years and 17% over five years.
The company is associated with 1 brand: Smart Call Center Solutions. Court records list 1 case involving the company, including 1 filed by the company.
The current compliance status is marked as compliant by the Registrar of Companies. For more details, the company can be reached via its website smartcallcentersolutions.com.
Company details
Contact details
Smart Call Center Solutions Pvt Ltd's registered office is in Kolkata, West Bengal. Its website is smartcallcentersolutions.com. Its e-mail address and telephone number are in the company report.
- Email
- Telephone
- Website
- Registered Address16 A Shakespeare Sarani 6th Floor, Kolkata, West Bengal, India – 700071
- IndustryBusiness Outsourcing, Business Process Outsourcing
To see the full contact details of Smart Call Center Solutions Pvt Ltd, buy the company report.
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
Brands
Smart Call Center Solutions operates one associated brand: Smart Call Center Solutions. Each brand links to its own profile.
| Brand | Description | Website |
|---|---|---|
| Provides BPO services, web design, eCommerce solutions, and digital marketing for businesses. | smartcallcentersolutions.com |
Business activity
The main business activity of Smart Call Center Solutions is support service to organizations. In detail, this covers office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc..
| Main activity group code | Main activity | Business activity code | Business activity | Share of turnover |
|---|---|---|---|---|
| N | Support service to Organizations | N6 | Office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc. |
To see the full business activity and turnover split of Smart Call Center Solutions Pvt Ltd, buy the company report.
Financials of Smart Call Center Solutions Pvt Ltd
FY 2025 filings availableSmart Call Center Solutions Pvt Ltd reported revenue of ₹9.01 Cr (down 2% YoY) for FY 2025.
Compounded Annual Growth Rate (CAGR)
Revenue fell 2% in the latest year, but over five years it has grown at a compounded annual rate (CAGR) of 17%. EBITDA fell 34% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
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| EBITDA | ₹20.36 Lakh | ||||
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| Net Profit (PAT) | ₹11.54 Lakh | ||||
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Financial Ratios
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
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| EBITDA Margin | 2.3% | ||||
| Net Profit Margin | 1.3% | ||||
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To see the full financial statements and ratios of Smart Call Center Solutions Pvt Ltd, buy the company report.
Board of directors of Smart Call Center Solutions Pvt Ltd
Smart Call Center Solutions has 2 current directors and 4 former directors. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Madhulika Baid | Director | 22 Feb 2023 | 3 Years 8 Months | Current |
| Sagaya Anthony Also directs: Vatsalya Distributors Pvt.Ltd., Suparshva Plaza Private Limited, Suparshva Centre Private Limited and 1 more | Director | 06 Apr 2015 | 11 Years 6 Months | Current |
Auditor
Smart Call Center Solutions Pvt Ltd is audited by SURANA NAVEEN VIKASH & CO for the financial year 2019.
| Auditor firm | Financial year | Firm registration number |
|---|---|---|
| SURANA NAVEEN VIKASH & CO | FY 2019 | 323231E |
Shareholding
The shareholding of Smart Call Center Solutions Pvt Ltd is on record for 3 financial years, the latest being FY 2019, split between promoters, domestic institutions, foreign institutions, public shareholders and others.
| Shareholder category | FY 2019 | FY 2017 | FY 2016 |
|---|---|---|---|
| Promoters | |||
| Domestic institutional investors (DII) | |||
| Foreign institutional investors (FII) | |||
| Public | |||
| Others |
To see the full shareholding pattern of Smart Call Center Solutions Pvt Ltd, buy the company report.
Legal cases
Smart Call Center Solutions Pvt Ltd has 1 court case on record: 1 filed by Smart Call Center Solutions. All case is disposed.
Cases by court
| Court | Cases | Against the company | Pending |
|---|---|---|---|
| High courts | 1 | 0 | 0 |
Cases on record (1 of 1)
| Court | Type of case | Party | Status |
|---|---|---|---|
| High Court | Company petition | Filed by the company against Re : Bharti Airtel Limited | Disposed |
To see the full case history of Smart Call Center Solutions Pvt Ltd, buy the company report.
Case records are compiled from court listings and may lag the court's own records. A case filed against a company is not a finding against it.
MSME payment delays
No delayed payments to MSME suppliers are on our record for Smart Call Center Solutions Pvt Ltd; the supplier-wise MSME Form 1 check is in the company report Buy the company report.
GST
Smart Call Center Solutions has 2 GST registrations: 1 active and 1 cancelled or inactive.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 19AAJCS7952B2Z2 | West Bengal | Active | 05 Aug 2017 |
To see the full GST registrations and return filing status of Smart Call Center Solutions Pvt Ltd, buy the company report.
Recent activity
Smart Call Center Solutions Pvt Ltd has 6 board changes on record since 2015: 2 appointments and 4 cessations. The latest: Ratan Lal Baid ceased to be Director on 04 Apr 2023.
Frequently asked questions
Smart Call Center Solutions is an active private limited company based in Kolkata, West Bengal, India. The company works in business process outsourcing, within the business outsourcing industry. It was incorporated on 28 March 2006 (20+ years old) and is registered under CIN U72900WB2006PTC108745.
Smart Call Center Solutions has 2 current directors:
- Madhulika Baid - Director
- Sagaya Anthony - Director
The latest financial statements of Smart Call Center Solutions on record with the MCA are for the year ended 31 March 2025. Its last annual general meeting was held on 30 September 2025. Year-wise statements from 2015 are in the company report.
The GSTIN of Smart Call Center Solutions is 19AAJCS7952B2Z2, registered in West Bengal. The company has 2 GST registrations in all, of which 1 is active and 1 is cancelled or inactive.
The CIN (Corporate Identification Number) of Smart Call Center Solutions is U72900WB2006PTC108745. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Smart Call Center Solutions has 1 court case on record: 1 filed by the company.
Smart Call Center Solutions was incorporated on 28 March 2006, making it 20+ years old. It is registered with the Registrar of Companies, Kolkata.
Ratan Lal Baid ceased to be Director on 04 Apr 2023. Vineet Baid ceased to be Director on 04 Apr 2023. Madhulika Baid was appointed as Director on 22 Feb 2023. Smart Call Center Solutions has 6 board changes on record in total.
Smart Call Center Solutions can be reached through the website smartcallcentersolutions.com. Its registered office is in Kolkata, West Bengal, India.
The registered office of Smart Call Center Solutions is at 16 A Shakespeare Sarani 6th Floor, Kolkata, West Bengal, India – 700071.