About Ttec India Customer Solutions Private Limited
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Ttec India Customer Solutions Private Limited is a private limited company based in Ahmedabad, Gujarat, India, a subsidiary of Motif Inc.. It operates in the IT consulting and support services segment of the technology and IT services sector. It was incorporated on 27 March 2000 and has been in existence for over 26 years.
The company is registered with the Registrar of Companies (ROC), Ahmedabad, under CIN U72200GJ2000PTC037637. Its GSTIN is 24AACCM1005A1ZJ (Gujarat). The company holds 3 GST registrations, all of them active.
The company has an authorised share capital of ₹7 Cr and a paid-up capital of ₹6.63 Cr. It was formerly known as Motif India Infotech Private Limited. It is led by directors including Biju Narayan Pillai (Managing Director) and Dharmendra Kumar.
Its last annual general meeting (AGM) was held on 30 September 2025, and its latest financial statements are for the year ended 31 March 2025. The registered office is at Ttec Ahmedabad Opp. L. J. College Off S. G. Road Makarba, Gujarat, India – 382210.
As per the financials filed for FY 2025, the company reported a revenue of ₹505.16 Cr, a decline of 3% compared to the previous year. For the same year it recorded a net profit of ₹164.06 Cr (net margin 32.5%) and EBITDA of ₹234.63 Cr (EBITDA margin 46.4%). Revenue has grown at a compounded annual rate (CAGR) of 10% over five years.
The company has about 3,041 employees on its provident fund (EPFO) records.
The company is associated with 2 brands: Motif and TTEC. Court records list 14 cases involving the company, including 7 filed by the company and 7 filed against it; 3 cases are pending.
The current compliance status is marked as compliant by the Registrar of Companies. For more details, the company can be reached via its website motifinc.com.
Company details
Contact details
Ttec India Customer Solutions Private Limited's registered office is in Ahmedabad, Gujarat. Its website is motifinc.com. Its e-mail address and telephone number are in the company report.
- Email
- Telephone
- Website
- Social Media
- Registered AddressTtec Ahmedabad Opp. L. J. College Off S. G. Road Makarba, Gujarat, India – 382210
- IndustryInformation Technology, IT Consulting & Support Services
To see the full contact details of Ttec India Customer Solutions Private Limited, buy the company report.
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
Brands
Ttec India Customer Solutions operates two associated brands: Motif and TTEC. Each brand links to its own profile.
| Brand | Description | Website |
|---|---|---|
| CX strategy, technology, and outsourcing services are provided by Motif. | motifinc.com | |
| Digital consulting and customer engagement solutions are provided globally. | ttec.com |
Business activity
The main business activity of Ttec India Customer Solutions is support service to organizations. In detail, this covers office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc..
| Main activity group code | Main activity | Business activity code | Business activity | Share of turnover |
|---|---|---|---|---|
| N | Support service to Organizations | N6 | Office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc. |
To see the full business activity and turnover split of Ttec India Customer Solutions Private Limited, buy the company report.
Financials of Ttec India Customer Solutions Private Limited
FY 2025 filings availableTtec India Customer Solutions Private Limited reported revenue of ₹505.16 Cr (down 3% YoY) for FY 2025.
Compounded Annual Growth Rate (CAGR)
Revenue fell 3% in the latest year, but over five years it has grown at a compounded annual rate (CAGR) of 10%. EBITDA fell 5% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
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| EBITDA | ₹234.63 Cr | ||||
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| Net Profit (PAT) | ₹164.06 Cr | ||||
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Financial Ratios
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
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| EBITDA Margin | 46.4% | ||||
| Net Profit Margin | 32.5% | ||||
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To see the full financial statements and ratios of Ttec India Customer Solutions Private Limited, buy the company report.
Board of directors of Ttec India Customer Solutions Private Limited
Ttec India Customer Solutions has 6 current directors and 11 former directors. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Dharmendra Kumar | Director | 31 Mar 2024 | 2 Years 6 Months | Current |
| Biju Narayan Pillai Also directs: Ttec India Foundation | Managing Director | 29 Dec 2022 | 3 Years 9 Months | Current |
| Charles Alan Koskovich | Director | 29 Dec 2022 | 3 Years 9 Months | Current |
| Arnab Kumar Ray Also directs: Ttec India Foundation | Director | 30 Jan 2023 | 3 Years 8 Months | Current |
| John Pierre Abou | Director | 10 Apr 2025 | 1 Years 6 Months | Current |
| Navneet Singh Pushkar Suryavanshi | Additional Director | 22 Oct 2025 | 1 Years 0 Months | Current |
Peer comparison
Ttec India Customer Solutions Private Limited is compared with the 3 companies closest to it by revenue in the Outsourcing industry (Diversified BPO), with the same principal business activity (office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc.), from the latest filed financials of each company.
| Company | Revenue | Net profit | Margin | Growth (1 yr) | Employees | Location |
|---|---|---|---|---|---|---|
| Adi BPO Services Limited | ₹515.59 Cr (FY 2023) | 11.0% | Chennai, Tamil Nadu, India | |||
| American Express Business Solutions (India) Private Limited | ₹510.61 Cr (FY 2025) | 7.0% | New Delhi, Delhi, India | |||
| Ttec India Customer Solutions Private Limitedthis company | ₹505.16 Cr (FY 2025) | ₹164.06 Cr | 32.5% | -3.0% | 3,041 | Ahmedabad, Gujarat, India |
| BNP Paribas Global Securities Operations Private Limited | ₹472.63 Cr (FY 2023) | 20.0% | Chennai, Tamil Nadu, India |
To see the full peer comparison of Ttec India Customer Solutions Private Limited, buy the company report.
Auditor
Ttec India Customer Solutions Private Limited is audited by S R B C & CO LLP for the financial year 2023.
| Auditor firm | Financial year | Firm registration number |
|---|---|---|
| S R B C & CO LLP | FY 2023 | 324982E / E300003 |
Shareholding
The shareholding of Ttec India Customer Solutions Private Limited is on record for 5 financial years, the latest being FY 2022, split between promoters, domestic institutions, foreign institutions, public shareholders and others.
| Shareholder category | FY 2022 | FY 2021 | FY 2020 | FY 2019 | FY 2018 |
|---|---|---|---|---|---|
| Promoters | |||||
| Domestic institutional investors (DII) | |||||
| Foreign institutional investors (FII) | |||||
| Public | |||||
| Others |
To see the full shareholding pattern of Ttec India Customer Solutions Private Limited, buy the company report.
Legal cases
Ttec India Customer Solutions Private Limited has 14 court cases on record: 7 filed by Ttec India Customer Solutions, 7 filed against it. 3 cases are pending and 11 are disposed.
Cases by court
| Court | Cases | Against the company | Pending |
|---|---|---|---|
| High courts | 12 | 6 | 3 |
| District courts | 2 | 1 | 0 |
Cases on record (5 of 14)
| Court | Type of case | Party | Status |
|---|---|---|---|
| High Court, GUJARAT | Special civil application | Filed by the company against , Ahmedabad and 3 others | Disposed |
| High Court of Gujarat | Court case (TAXAP) | Filed against the company by Principal Commissioner of Income Tax(Pcit)-3 | Pending |
| High Court, GUJARAT | Appeal | Filed against the company by Regional Director- Employees State Insurance Corporation | Pending |
| High Court, GUJARAT | Court case (TAXAP) | Filed against the company by Principal Commissioner,Service Tax,Ahmedabad | Pending |
| High Court of Gujarat | Appeal | Filed against the company by Principal Commissioner of Income Tax(Pcit)-3 | Disposed |
To see the full case history of Ttec India Customer Solutions Private Limited, buy the company report.
Case records are compiled from court listings and may lag the court's own records. A case filed against a company is not a finding against it.
MSME payment delays
Ttec India Customer Solutions Private Limited has 8 MSME Form 1 returns on record between 2021 and 2024, listing 296 overdue payments to 41 micro and small suppliers. Companies must report dues to micro and small suppliers that stay unpaid for more than 45 days in a half-yearly MSME Form 1 return.
Suppliers with reported dues (5 of 41)
| Supplier | Amount due | Due since | Reported on |
|---|---|---|---|
| an individual supplier | |||
| an individual supplier | |||
| an individual supplier | |||
| an individual supplier | |||
| an individual supplier |
To see the full MSME payment records of Ttec India Customer Solutions Private Limited, buy the company report.
Individuals and sole proprietors among the suppliers are not named.
Employees & EPFO
Ttec India Customer Solutions Private Limited has a workforce of 3,041 employees on its EPFO records as of Mar 29, 2024, across 1 active EPFO establishment.
GST
Ttec India Customer Solutions has 3 GST registrations: 3 active.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 24AACCM1005A1ZJ | Gujarat | Active | 01 Jul 2017 |
| 24AACCM1005A2ZI | Gujarat | Active | 21 Feb 2024 |
| 27AACCM1005A1ZD | Maharashtra | Active | 02 Jul 2022 |
To see the full GST registrations and return filing status of Ttec India Customer Solutions Private Limited, buy the company report.
Recent activity
Ttec India Customer Solutions Private Limited has 16 board changes on record since 2017: 6 appointments and 10 cessations. The latest: Navneet Singh Pushkar Suryavanshi was appointed as Additional Director on 22 Oct 2025.
7 earlier events are in the company report.
News
Frequently asked questions
Ttec India Customer Solutions is an active private limited company based in Ahmedabad, Gujarat, India. The company works in IT consulting and support services, within the information technology industry. It was incorporated on 27 March 2000 (26+ years old) and is registered under CIN U72200GJ2000PTC037637.
Ttec India Customer Solutions has 6 current directors:
- Biju Narayan Pillai - Managing Director
- Dharmendra Kumar - Director
- Charles Alan Koskovich - Director
- Arnab Kumar Ray - Director
- John Pierre Abou - Director
- Navneet Singh Pushkar Suryavanshi - Additional Director
The latest financial statements of Ttec India Customer Solutions on record with the MCA are for the year ended 31 March 2025. Its last annual general meeting was held on 30 September 2025. Year-wise statements from 2015 are in the company report.
The GSTIN of Ttec India Customer Solutions is 24AACCM1005A1ZJ, registered in Gujarat. The company has 3 GST registrations in all, of which 3 are active. Other active GSTINs include 24AACCM1005A2ZI (Gujarat), 27AACCM1005A1ZD (Maharashtra).
The CIN (Corporate Identification Number) of Ttec India Customer Solutions is U72200GJ2000PTC037637. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Ttec India Customer Solutions has 14 court cases on record: 7 filed by the company and 7 filed against it. 3 are pending. Most are in the high courts.
Ttec India Customer Solutions was incorporated on 27 March 2000, making it 26+ years old. It is registered with the Registrar of Companies, Ahmedabad.
The peers of Ttec India Customer Solutions by revenue are Adi BPO Services Limited, American Express Business Solutions (India) Private Limited, BNP Paribas Global Securities Operations Private Limited, all in the Outsourcing industry (Diversified BPO), with the same principal business activity (office administrative and other business activities including call centers, organising conventions, collection agencies, packaging activities etc.).
Navneet Singh Pushkar Suryavanshi was appointed as Additional Director on 22 Oct 2025. John Pierre Abou ceased to be Additional Director on 29 Sep 2025. John Pierre Abou was appointed as Director on 10 Apr 2025. Ttec India Customer Solutions has 16 board changes on record in total.
Ttec India Customer Solutions has 8 MSME Form 1 returns on record between 2021 and 2024, listing 296 overdue payments to 41 micro and small suppliers. The latest return was filed on 26 Apr 2024.
Ttec India Customer Solutions can be reached through the website motifinc.com. Its registered office is in Ahmedabad, Gujarat, India.
The registered office of Ttec India Customer Solutions is at Ttec Ahmedabad Opp. L. J. College Off S. G. Road Makarba, Gujarat, India – 382210.