About TTEC
TTEC is a company based in Englewood (United States) founded in 1982 by Kenneth Tuchman was acquired by Alcoa Fujikura in October 1999.. The company has 52,000 employees as of December 31, 2024. TTEC has completed 6 acquisitions, including Avtex, Boston Communications Group and First Call Resolution. TTEC offers products and services including Contact Center Operations, CX Managed Services, and Proactive Outreach. TTEC operates in a competitive market with competitors including UST, NTT DATA, Globant, Genpact and Persistent, among others.
- Headquarter Englewood, United States
- Employees 52000 as on 31 Dec, 2024
- Founders Kenneth Tuchman
- Stage Public
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Sectors
Business Services
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Email
***********
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Ttec Holdings, Inc.
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Annual Revenue
$2.21 B-10.32as on Dec 31, 2024
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Net Profit
$-320.96 M-3908.32as on Dec 31, 2024
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EBITDA
$176.1 M-25.1as on Dec 31, 2024
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Latest Funding Round
$900 M (USD), Debt – Conventional
Mar 07, 2019
- Investors
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Employee Count
52000
as on Dec 31, 2024
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Investments & Acquisitions
Avtex
& 5 more
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Acquired by
Alcoa Fujikura
(Oct 01, 1999)
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IPO & Listings of TTEC
TTEC is a publicly listed company on the NASDAQ with ticker symbol TTEC in USA, operating in the Technology services sector. As a publicly traded entity, the company provides investors with opportunities to participate in its growth story through equity ownership. The listing enables access to capital markets, enhances corporate visibility, and provides liquidity for shareholders while maintaining transparency through regulatory compliance and regular financial disclosures.
Products & Services of TTEC
TTEC offers a comprehensive portfolio of products and services, including Contact Center Operations, CX Managed Services, and Proactive Outreach. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Manages front and back-office systems for efficient customer interactions
Combines AI insights with human expertise for transformational CX
Engages customers proactively to improve relationships and outcomes
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Software Development Team
101 people
Leadership Team
40 people
Sales and Marketing
23 people
Product Management Team
17 people
Finance and Accounting
12 people
Human Resources and Administration
11 people
Senior Team
11 people
Legal and Compliance
11 people
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Funding Insights of TTEC
- Total Funding Total Funding
- Total Rounds 1
- Last Round Debt – Conventional — $900.0M
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First Round
First Round
(07 Mar 2019)
- Investors Count Investors Count
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar, 2019 | Amount | Debt – Conventional - TTEC | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in TTEC
TTEC has secured backing from 1 investor. Prominent investors backing the company include Alcoa Fujikura. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by TTEC
TTEC has strategically engaged in corporate development activities, having acquired 6 companies. Notable acquisitions include Avtex, Boston Communications Group and First Call Resolution. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Digital transformation and sales marketing automation services are provided.
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2013 | ||||
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Healthcare, insurance, and ecommerce solution services are provided.
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2005 | ||||
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Provider of wireless telecommunication services
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1997 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - TTEC
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Ttec Comparisons
Competitors of TTEC
TTEC operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as UST, NTT DATA, Globant, Genpact and Persistent, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
High-quality office furniture is provided by UST for various needs.
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| domain | founded_year | HQ Location |
Application development, cloud, cybersecurity, and business intelligence services are provided.
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| domain | founded_year | HQ Location |
IT and digital transformation services are delivered to various industries.
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| domain | founded_year | HQ Location |
Provider of end-to-end business process outsourcing services
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| domain | founded_year | HQ Location |
IT consulting, data analytics, and digital transformation services are provided.
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| domain | founded_year | HQ Location |
Analytics, cybersecurity, and digital transformation services are provided.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Ttec
Frequently Asked Questions about TTEC
When was TTEC founded?
TTEC was founded in 1982 and raised its 1st funding round 37 years after it was founded.
Where is TTEC located?
TTEC is headquartered in Englewood, United States. It is registered at Englewood, New Jersey, United States.
Who is the current CEO of TTEC?
Kenneth Tuchman is the current CEO of TTEC. They have also founded this company.
How many employees does TTEC have?
As of Dec 31, 2024, the latest employee count at TTEC is 52,000.
What is the annual revenue of TTEC?
Annual revenue of TTEC is $2.21B as on Dec 31, 2024.
What does TTEC do?
TTEC was established in 1982 and is headquartered in Englewood, United States. Digital consulting and customer engagement solutions are offered across various industries, with operations focused on technology-driven customer interactions. Services include analytics, automation, and support systems tailored for businesses. The company is led by Kenneth Tuchman as founder, CEO, and chairman, serving clients in multiple geographies.
Who are the top competitors of TTEC?
TTEC's top competitors include Booz Allen Hamilton, Genpact and Persistent.
What products or services does TTEC offer?
TTEC offers Contact Center Operations, CX Managed Services, and Proactive Outreach.
Is TTEC publicly traded?
Yes, TTEC is publicly traded on NASDAQ under the ticker symbol TTEC.
How many acquisitions has TTEC made?
TTEC has made 6 acquisitions, including Avtex, Boston Communications Group, and First Call Resolution.
Who are TTEC's investors?
TTEC has 1 investor. Key investors include Alcoa Fujikura.
What is TTEC's ticker symbol?
The ticker symbol of TTEC is TTEC on NASDAQ.