About Avtex
Avtex is a Technology company based in Minneapolis (United States) founded in 1972, and was acquired by TTEC in March 2021. Integrated customer experience solution provider. Avtex has completed 9 acquisitions, including Adapt Telephony Services, Aria Solutions and Integrated Access Solutions. Avtex offers products and services including Artificial Intelligence Services, Contact Center Technology, Customer Relationship Management, and Data and Analytics. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its legal entity is Avtex Solutions, LLC. Its competitors include Dialpad, Genesys and Freshworks; 3 of its 3 listed competitors have raised funding.
Company details
Avtex, part of LaSalle capital group, is a system integrator for customer experience technologies, with solutions ranging from contact centers, portals, IVR, CRM, content management and unified communication center. It offers consulting, design and implementation solutions for cloud services, mobile connectivity, customer experience, infrastructure, managed services and business intelligence. The contact center vertical provides productivity improvement and workforce optimization solutions like speech analytics, predictive dialer, behavior analytics, predictive routing and quality assurance solutions. It is a platinum interactive intelligence reseller and a Microsoft Gold Partner
- InvestorsTTEC
& 2 more
- Investments & AcquisitionsAdapt Telephony Services
& 8 more
- Acquired by
Products & Services of Avtex
Avtex offers a comprehensive portfolio of products and services, including Artificial Intelligence Services, Contact Center Technology, Customer Relationship Management, and Data and Analytics.
Enhances cognitive insights for customer engagement and experiences
Improves operations with cloud-based strategies for better CX
Manages touchpoints to maximize customer lifecycle interactions
Provides real-time data visualization for actionable business intelligence
Apps and channels of Avtex
its YouTube channel TTEC Digital has 363 subscribers and 30 videos.
Videos from Avtex
The most watched videos on Avtex's YouTube channel, TTEC Digital (363 subscribers). Click a video to play it here.
More on TTEC Digital .
Investors in Avtex
Avtex has secured backing from 3 investors, including venture fund investors. Prominent investors backing the company include TTEC, LaSalle Capital and Norwest Equity Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
| lasallecapital.com | ||||
PE firm investing in the US | nep.com | Minneapolis, United States | ||
Digital consulting and customer engagement solutions are provided globally. | 1982 | ttec.com | Englewood, United States |
Investor details for Avtex
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People of Avtex
52 people are tracked at Avtex (29 in leadership, 23 in team).
| Name | Role | Group |
|---|---|---|
Shaun Sherwood | Director Of Technology Services | Leadership |
Bradford Scott | Vice President Of Professional Services | Leadership |
John Seeds | Chief Marketing Officer | Leadership |
Robert Couldrey | Global Head Of Servicenow Practice | Leadership |
Maha Meikum Perumal | Vice President, Head Of Delivery And Client Success, EMEA | Leadership |
Dave Seybold | Chief Executive Officer | Leadership |
Ben Howard | Chief Financial Officer | Leadership |
Walt Opaska | Chief Legal Counsel | Leadership |
Steve Pollema | Chief Operating Officer | Leadership |
Robert Wakefield-Carl | Sr. Director - Innovation Architects | Leadership |
Eric Bowen | Director Software Engineering | Leadership |
Nathan Galloway | Chief Architect | Leadership |
Ed Johnson | Vice President | Leadership |
Alfredo Rizzo | SVP & Chief Technology Officer | Leadership |
Elizabeth Petrovic | Director - Technology Consulting | Leadership |
Waheed Mohammed Abdul | Executive Director Software Engineering - IP & Innovation | Leadership |
Alison Botro | Executive Director | Leadership |
Suresh Ramanathan | Vice President, Engineering And Data Science | Leadership |
Jessica Schneider | Chief Of Staff | Leadership |
Alex Fagundes | VP Information Technology TTEC Digital | Leadership |
32 more people are available in the full profile.
Complete people profiles for Avtex
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Investments & Acquisitions by Avtex
Avtex has strategically engaged in corporate development activities, having acquired 9 companies. Notable acquisitions include Adapt Telephony Services, Aria Solutions and Integrated Access Solutions.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Customer interaction software is resold via contact center operations. | ariasolutions.com | Calgary, Canada | 1997 | Oct 2020 | •••• | |
Customer experience services are provided to enhance client interactions. | nusoftsolutions.com | Bloomfield Hills, United States | 2000 | May 2019 | •••• | |
Voice and data solutions are provided for communication needs. | avds.com | Houston, United States | 1992 | Feb 2019 | •••• | |
Contact centre and traditional telephony services are provided. | teamadapt.com | Oak Brook, United States | 1997 | Aug 2018 | •••• | |
Customer experience services are provided to enhance client interactions. | qostelesys.com | Buena Park, United States | 2001 | Jan 2018 | •••• | |
Provider of IT consulting services | pureiec.com | Arvada, United States | 2010 | Oct 2017 | •••• | |
Provider of sales and telemarketing services | integratedaccess.net | Orange, United States | 1996 | May 2017 | •••• | |
Sales and social media marketing services are provided. | webfortis.com | Walnut Creek, United States | 1996 | Feb 2016 | •••• | |
Software development, cloud, and managed network services are offered. | krpcomm.com | Surrey, Canada | 1998 | Feb 2015 | •••• |
Complete acquisition details for Avtex
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Timeline of Avtex
13 dated milestones of Avtex across 49 years, from founding to its latest funding, stage changes and deals.
- Founded Avtex is founded.
- Exit Acquired by LaSalle Capital.
- Acquisition Acquires KRP Communications.
- Acquisition Acquires Webfortis.
- Acquisition Acquires Integrated Access Solutions.
- Acquisition Acquires Interactive Engineering Consortium.
- Acquisition Acquires QoS Telesys.
- Exit Acquired by Norwest Equity Partners.
- Acquisition Acquires Adapt Telephony Services.
- Acquisition Acquires TTEC Digital.
- Acquisition Acquires NuSoft Solutions.
- Acquisition Acquires Aria Solutions.
- Exit Acquired by TTEC.
Competitors of Avtex
Avtex has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed competitors of Avtex
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Web traffic of Avtex
Websites that share an audience with Avtex (avtex.com).
Websites whose visitors overlap most with Avtex. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| aiim.org | 100% | 86.3K | #480,889 | View details | |
sharepointpromag.com | sharepointpromag.com | 87% | – | ||
cmswire.com | cmswire.com | 79% | #322,646 | – | |
| avepoint.com | 76% | 209.1K | #181,862 | View details | |
| abelsolutions.com | 70% | #4,392,993 | View details | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 10 similar websites and full traffic analytics for Avtex
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
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Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Avtex (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Avtex
Complete news archive for Avtex
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Frequently Asked Questions about Avtex
Avtex was founded in 1972.
Avtex is headquartered in Minneapolis, United States. It is registered at Minneapolis, Minnesota, United States.
Avtex, part of LaSalle capital group, is a system integrator for customer experience technologies, with solutions ranging from contact centers, portals, IVR, CRM, content management and unified communication center. It offers consulting, design and implementation solutions for cloud services, mobile connectivity, customer experience, infrastructure, managed services and business intelligence. The contact center vertical provides productivity improvement and workforce optimization solutions like speech analytics, predictive dialer, behavior analytics, predictive routing and quality assurance solutions. It is a platinum interactive intelligence reseller and a Microsoft Gold Partner.
Avtex's top competitors include Genesys, Freshworks and Dialpad.
Avtex offers Artificial Intelligence Services, Contact Center Technology, Customer Relationship Management, and Data and Analytics.
Avtex has made 9 acquisitions, including Adapt Telephony Services, Aria Solutions, and Integrated Access Solutions.
Avtex has 3 investors. Key investors include TTEC, LaSalle Capital, and Norwest Equity Partners.
Avtex operates through Avtex Solutions, Llc.
Yes. Avtex was acquired by TTEC in March 2021.