About B2X Care Solutions
B2X Care Solutions is a Technology company based in Munchen (Germany) founded in 2008. Customer care solutions for electronic device repairs are managed globally. B2X Care Solutions has raised $34.39 million across 5 funding rounds from investors including Harbert Management, Cipio Partners and Seligman Private Equity Select. The company has 82 employees. Its website b2x.com draws about 28 thousand monthly visits. Its Indian entity B2x Service Solutions India Private Limited reported revenue of ₹53.87 Cr. B2X Care Solutions offers products and services including Hardware Lifecycle Solutions, Digital Platform Services, and Sustainability Solutions. Its focus areas include Enterprise Applications, Customer Service Software, Customer Self Service and Knowledge Management.
Company details
B2X Care Solutions was founded in 2008 in Munich, Germany, focusing on the electronics repair sector. Services are extended to manufacturers, insurance providers, mobile network operators, and retailers across global markets. Backend operations encompass repairs, parts management, and logistics, while frontend support includes FAQs, video tutorials, and real-time chat with trained agents. Service Solutions was acquired in October 2014 to enhance capabilities.
- Indian entity revenue₹53.87 Cr
FY 2023 · -19% YoY
- Indian entity net loss-₹2.54 Cr
FY 2023 · -5% margin
- Indian entity EBITDA-₹1.68 Cr
FY 2023 · -3% margin
- Total Equity Funding$34.39M (USD)
in 5 rounds
- Latest Funding Round$7.72M (USD), Series C
Mar 2018
- InvestorsHarbert Management
& 4 more
- Employee Count82
Associated legal entities of B2X Care Solutions
B2X Care Solutions operates through B2x Service Solutions India Private Limited (under liquidation). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2023) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| B2x Service Solutions India Private Limited CIN U74120MH2010PTC203520 | Under Liquidation | 28 May 2010 | Mumbai, Maharashtra | ₹53.9 Cr | 82 | 4 | View details |
Products & Services of B2X Care Solutions
B2X Care Solutions offers a comprehensive portfolio of products and services, including Hardware Lifecycle Solutions, Digital Platform Services, and Sustainability Solutions.
Designs and operates services for electronics from launch to end-of-life.
Facilitates digitalization of post-sales services for hardware management.
Empowers clients to achieve carbon net-zero through circular hardware practices.
Apps and channels of B2X Care Solutions
its YouTube channel B2X has 717 subscribers and 30 videos.
Videos from B2X Care Solutions
The most watched videos on B2X Care Solutions's YouTube channel, B2X (717 subscribers). Click a video to play it here.
More on B2X.
Funding Insights of B2X Care Solutions
B2X Care Solutions has successfully raised a total of $34.39M across 5 strategic funding rounds. The most recent funding activity was a Series C round of $7.72 million completed in March 2018. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $34.39M
- Total Rounds 5
- Last Round Series C — $7.72M
- Investors Count 5
All 5 funding rounds of B2X Care Solutions with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar 2018 | $7.72M | Series C | – | Cipio Partners | – |
| Jul 2017 | $4.91M | Series C | – | – | |
| Jun 2016 | $6.76M | Series B | – | – | |
| Oct 2014 | $15M | Series B | – | – | |
| Jul 2010 | Series A | – | – |
5 investors in total: 5 institutional.
Investors in B2X Care Solutions
B2X Care Solutions has secured backing from 5 investors, including institutional and venture fund investors. Prominent investors backing the company include Harbert Management, Cipio Partners and Seligman Private Equity Select.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Earlybird is recognized as a venture capital investor focused on early-stage tech companies. | earlybird.com | Berlin, Germany | ||
Venture capital investments are made in innovative startups by Grazia Equity. | 1998 | grazia.com | Germany | |
Infrastructure, hedge, private equity, and debt fund focused on multiple sectors | 1993 | harbert.net | Birmingham, United States | |
Invests in growth-stage tech firms for capital and buyout solutions in Europe. | 1998 | cipiopartners.com | Munich, Germany | |
Manages private equity investments and funds for international sophisticated investors. | 2003 | seligmanselect.com | London, United Kingdom |
Investor details for B2X Care Solutions
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
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Verified entity values are shown only after access is granted.
Board of directors of B2x Service Solutions India Private Limited (B2X Care Solutions)
B2x Service Solutions India Private Limited is the primary company behind B2X Care Solutions. The board of B2x Service Solutions India Private Limited currently have 4 directors; the longest-serving is Dion Carter, appointed in 2019. 20 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Dion Carter DIN 07188075 | Director | 30 May 2019 | 7 yrs 5 mo | B2x Service Solutions India Private Limited |
| Altaf Sharif Chaki DIN 06390981 | Director | 01 Mar 2021 | 5 yrs 7 mo | B2x Service Solutions India Private Limited |
| Gopalakrishnan Subrahmaniam DIN 07857917 | IRP/RP/Liquidator | 04 Jan 2024 | 2 yrs 9 mo | B2x Service Solutions India Private Limited |
| Neelima Anil Bhate DIN 07060983 | IRP/RP/Liquidator | 19 Nov 2024 | 1 yr 11 mo | B2x Service Solutions India Private Limited |
People of B2X Care Solutions
27 people are tracked at B2X Care Solutions (12 in leadership, 4 in board & advisors, 11 in team); the tracked headcount is 82.
| Name | Role | Group |
|---|---|---|
Graeme Dunn | Operations Director, Industry Solutions | Leadership |
Silke Muehlhofer | Senior HR Business Partner | Leadership |
Thomas Skorzewski | VP, Business Development & Sales | Leadership |
Alfons Krauthausen | Group CEO | Leadership |
Andrew Humphries | VP, Europe | Leadership |
Do Nam Trung | VP, APAC | Leadership |
| Group Finance Director | Leadership | |
David Duan | B2x Care Solution China General Manager | Leadership |
Nguyen Nguyen | Head Of Sales | Leadership |
John Meng | Deputy General Manager Of China | Leadership |
Sander Nijssen | Group CFO | Leadership |
Simon Dunn | VP Business Development & Sales | Leadership |
René Schuster | Chairman | Board & advisors |
Hendrik Brandis | Board Member | Board & advisors |
Hans-Dieter Koch | Board Member | Board & advisors |
Karim Barkawi | Founder & Board Member | Board & advisors |
Manuel Folgado | Regional Service Manager | Team |
Daniela Romanin | Recursos Humanos | Team |
Viviana Vargas Valderrama | HR Manager Peru | Team |
Mykolas Purtokas | Senior Accountant | Team |
7 more people are available in the full profile.
Complete people profiles for B2X Care Solutions
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Financials of B2X Care Solutions
Figures of B2x Service Solutions India Private Limited, the primary company behind B2X Care Solutions, for FY 2023. Revenue was ₹53.87 Cr (-19% year on year). Net loss was -₹2.54 Cr (-5% margin). EBITDA was -₹1.68 Cr (-3% margin). Revenue has grown at a compounded annual rate of -30% over three years and -20% over five years.
- ₹53.87 CrRevenue · FY 2023 · -19% YoY
- -₹2.54 CrNet loss · -5% margin
- -₹1.68 CrEBITDA · -3% margin
- ₹1.58 CrPaid-up capital
- 82Employees (provident fund records)
- -30%Revenue CAGR, 3 years
- -20%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of B2x Service Solutions India Private Limited are on its company page.
Detailed financial statements for B2X Care Solutions
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
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Verified entity values are shown only after access is granted.
Timeline of B2X Care Solutions
3 dated milestones of B2X Care Solutions across 10 years, from founding to its latest funding, stage changes and deals.
- Founded B2X Care Solutions is founded.
- Funding First funding round.
- Funding Latest funding round, Series C, of $7.7M.
Web traffic of B2X Care Solutions
The website of B2X Care Solutions (b2x.com) receives about 27.5K visits a month.
- Monthly visits27.5K
▲ 4% vs previous month
Websites whose visitors overlap most with B2X Care Solutions. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| desk.com | 100% | View details | |||
translate.google.ru | translate.google.ru | 100% | – | ||
advancedrepair.co.uk | advancedrepair.co.uk | 91% | #2,633,445 | – | |
dslreports.com | dslreports.com | 80% | #960,656 | – | |
domain.wis.com.tw | domain.wis.com.tw | 61% | – | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 8 similar websites and full traffic analytics for B2X Care Solutions
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- 8 similar websites
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Verified entity values are shown only after access is granted.
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Related news about B2x Care Solutions
Complete news archive for B2X Care Solutions
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Frequently Asked Questions about B2X Care Solutions
B2X Care Solutions was founded in 2008 and raised its 1st funding round 2 years after it was founded.
B2X Care Solutions is headquartered in Munchen, Germany. It is registered at Munchen, Bayern, Germany.
B2X Care Solutions is a funded company, having raised a total of $34.39M across 5 funding rounds to date.
B2X Care Solutions has 82 employees.
The primary company behind B2X Care Solutions, B2x Service Solutions India Private Limited, reported revenue of ₹53.87 Cr for FY 2023, down 19% year on year.
B2X Care Solutions was founded in 2008 in Munich, Germany, focusing on the electronics repair sector. Services are extended to manufacturers, insurance providers, mobile network operators, and retailers across global markets. Backend operations encompass repairs, parts management, and logistics, while frontend support includes FAQs, video tutorials, and real-time chat with trained agents. Service Solutions was acquired in October 2014 to enhance capabilities.
B2X Care Solutions offers Hardware Lifecycle Solutions, Digital Platform Services, and Sustainability Solutions.
B2X Care Solutions has 5 investors. Key investors include Harbert Management, Cipio Partners, Seligman Private Equity Select, Earlybird, and Grazia Equity.
B2X Care Solutions operates through B2x Service Solutions India Private Limited.
The legal entities of B2X Care Solutions currently have 4 directors, including Gopalakrishnan Subrahmaniam, Dion Carter, Neelima Anil Bhate and others.