About Callware
Callware is a company based in Madrid (Spain) founded in 2001 was acquired by Sabio in January 2019. Callware offers products and services including Conversational AI, Digital AI, Auto-summarisation, and Channel Deflection. Callware operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter Madrid, Spain
- SectorsTechnology
- Website callware-vt.com
- Social LinkedIn YouTube
- Acquired by Sabio (Jan 2019)
Products & Services of Callware
Callware offers a comprehensive portfolio of products and services, including Conversational AI, Digital AI, Auto-summarisation, and Channel Deflection.
Resolves customer enquiries using NLP for efficient phone interactions.
Handles online customer journeys to reduce service costs and handling time.
Automates call summaries to save time and improve agent experiences.
Redirects enquiries to lower-cost channels for better efficiency.
Apps and channels of Callware
its YouTube channel Sabio Group has 580 subscribers and 30 videos.
Videos from Callware
The most watched videos on Callware's YouTube channel, Sabio Group (580 subscribers). Click a video to play it here.
More on Sabio Group.
Investors in Callware
Callware has secured backing from 1 investor. Prominent investors backing the company include Sabio.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Cloud-based platform for contact centre performance management is utilized. | 1998 | sabiogroup.com | London, United Kingdom |
Investor details for Callware
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Timeline of Callware
2 dated milestones of Callware across 18 years, from founding to its latest funding, stage changes and deals.
- Founded Callware is founded.
- Exit Acquired by Sabio.
Competitors of Callware
Callware operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of Callware
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Latest news on Callware
Complete news archive for Callware
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Similar companies to Callware
10 companies that operate in the same segment as Callware (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Callware
Callware was founded in 2001.
Callware is headquartered in Madrid, Spain. It is registered at Madrid, Madrid, Spain.
Callware was founded in 2001 and is headquartered in Madrid, Spain. A cloud-based platform is provided for contact center operations within the telecommunications sector. Services include multichannel customer engagement, workforce optimization, and unified communications. These solutions are delivered to support business communication needs across various industries.
Callware's top competitors include Twilio, Genesys and Freshworks.
Callware offers Conversational AI, Digital AI, Auto-summarisation, and Channel Deflection.
Callware has 1 investor. Key investors include Sabio.
Yes. Callware was acquired by Sabio in January 2019.