About Channel Talk
Channel Talk is a company based in Seoul (South Korea) founded in 2014 by Red Siwon Choi and Josh Jaehong Kim.. Channel Talk has raised $17.11 million across 4 funding rounds from investors including Korea Investment Holdings, Aju IB Investment and Atinum Investment. Channel Talk offers products and services including Live Chat, ALF (AI Agent), Team Chat, Marketing, and Workflow. Channel Talk operates in a competitive market with competitors including Salesforce, HubSpot, Dialpad, Freshworks and SugarCRM, among others.
- Headquarter Seoul, South Korea
- Founders Red Siwon Choi, Josh Jaehong Kim
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Sectors
TechnologyRetail
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Phone
*********
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Website
*********
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Social
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- Legal Name Channel Corporation
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$17.11 M (USD)
in 4 rounds
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Latest Funding Round
$7.04 M (USD), Series D
Jan 24, 2025
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Investors
Korea Investment Holdings
& 9 more
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Employee Count
Employee Count
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Products & Services of Channel Talk
Channel Talk offers a comprehensive portfolio of products and services, including Live Chat, ALF (AI Agent), Team Chat, Marketing, and Workflow. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Enables real-time customer interactions for support and sales.
AI system for answering queries and automating responses.
Facilitates internal and external team communications securely.
Offers targeted messaging and customer segmentation features.
Streamlines business processes and inquiry handling.
Funding Insights of Channel Talk
Channel Talk has successfully raised a total of $17.11M across 4 strategic funding rounds. The most recent funding activity was a Series D round of $7.04 million completed in January 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 4
- Last Round Series D — $7.0M
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First Round
First Round
(11 Feb 2015)
- Investors Count 10
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan, 2025 | Amount | Series D - Channel Talk | Valuation |
investors |
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| Mar, 2020 | Amount | Series C - Channel Talk | Valuation | Laguna Investment , KB Investment |
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| Oct, 2017 | Amount | Series B - Channel Talk | Valuation | Colopl Next , KDDI Open Innovation Fund |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Channel Talk
Channel Talk has secured backing from 10 investors, including venture fund investors. Prominent investors backing the company include Korea Investment Holdings, Aju IB Investment and Atinum Investment. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Investments are made by BonAngels in early-stage Asian tech companies.
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Founded Year | Domain | Location | |
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Laguna Investment is engaged in venture capital funding for startups.
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Founded Year | Domain | Location | |
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Early-stage companies are funded by this venture capital firm.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Channel Talk
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Channel Talk
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Channel Talk Comparisons
Competitors of Channel Talk
Channel Talk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Salesforce, HubSpot, Dialpad, Freshworks and SugarCRM, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based CRM and collaboration solutions are provided for enterprises.
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| domain | founded_year | HQ Location |
Provider of AI-powered customer relationship management software
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
AI-based open-source CRM software is offered for customer lifecycle collaboration.
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| domain | founded_year | HQ Location |
Tools for customer engagement across multiple channels are provided.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Channel Talk
Frequently Asked Questions about Channel Talk
When was Channel Talk founded?
Channel Talk was founded in 2014 and raised its 1st funding round 1 year after it was founded.
Where is Channel Talk located?
Channel Talk is headquartered in Seoul, South Korea.
Who is the current CEO of Channel Talk?
Red Siwon Choi is the current CEO of Channel Talk. They have also founded this company.
Is Channel Talk a funded company?
Channel Talk is a funded company, having raised a total of $17.11M across 4 funding rounds to date. The company's 1st funding round was a Series B of $4M, raised on Feb 11, 2015.
What does Channel Talk do?
Channel Talk was founded in 2014 in Seoul, South Korea, and operates in the AI and SaaS sector focused on customer relationship management for online retailers. Customer identities and visit durations are tracked through the platform, which enables message delivery for product recommendations and deals. Conversations are managed, and customers are segmented into groups to support retailer engagement strategies.
Who are the top competitors of Channel Talk?
Channel Talk's top competitors include HubSpot, Salesforce and Genesys.
What products or services does Channel Talk offer?
Channel Talk offers Live Chat, ALF (AI Agent), Team Chat, Marketing, and Workflow.
Who are Channel Talk's investors?
Channel Talk has 10 investors. Key investors include Korea Investment Holdings, Aju IB Investment, Atinum Investment, KB Investment, and BonAngels Venture Partners.
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