About eLoyalty
eLoyalty is a Business Services company based in Austin (United States) founded in 1990, and was acquired by TeleTech in May 2011. Integrated contact management solutions are designed and implemented by eLoyalty. eLoyalty has raised $50.3 million across 2 funding rounds from investors including TCV, Sutter Hill Ventures and TTEC. eLoyalty has completed 1 acquisition, including Interelate. eLoyalty offers products and services including Contact Center Technology, AI-Enhanced Services, and CX Managed Services. Its focus areas include Customer Experience Services, Digital Transformation, Digital Transformation Services and Horizontal. Its legal entity is TTEC Holdings, Inc. Its competitors include Genpact, Booz Allen Hamilton and ICF.
Company details
eLoyalty was founded in 1990 as a provider of business transformational solutions focused on customer interaction. Integrated contact management systems are designed and implemented, alongside consulting, systems integration, and application development services. Acquisition by TeleTech occurred in 2011 for 36.5 million, with proceeds allocated to expand the Behavioral Analytics division. Operations are centered in the United States and Canada, generating around 100 million in annual revenue from headquarters in Austin.
- Headquarters Austin, United States
- Stage Acquired
- SectorsBusiness Services
- Email••••••••
- Website eloyalty.com
- Social LinkedIn X Facebook
- Acquired by TeleTech (May 2011)
- Legal Name Ttec Holdings, Inc.
Products & Services of eLoyalty
eLoyalty offers a comprehensive portfolio of products and services, including Contact Center Technology, AI-Enhanced Services, and CX Managed Services.
Designs and operates AI-driven contact center platforms for businesses.
Delivers tools for customer acquisition and fraud detection globally.
Provides back-office and tech support for various industries.
Funding Insights of eLoyalty
eLoyalty has successfully raised a total of $50.3M across 2 strategic funding rounds. The most recent funding activity was a Series B round of $23.3 million completed in December 2001. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $50.3M
- Total Rounds 2
- Last Round Series B — $23.3M
- First Round $27M
(Jun 2000)
- Investors Count 2
All 2 funding rounds of eLoyalty with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Dec 2001 | $23.3M | Series B | – | – | |
| Jun 2000 | $27M | Series B | – | – |
3 investors in total: 3 institutional.
Investors in eLoyalty
eLoyalty has secured backing from 3 investors, including venture fund investors. Prominent investors backing the company include TCV, Sutter Hill Ventures and TTEC.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital is invested in global technology companies by TCV. | tcv.com | Menlo Park, United States | ||
VC firm investing in the US | shv.com | Palo Alto, United States | ||
Customer experience solutions are provided by TTEC globally. | 1982 | teletech.com |
Investor details for eLoyalty
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
Investments & Acquisitions by eLoyalty
eLoyalty has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Interelate.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Internet marketing consulting and customer intelligence solutions are provided. | interelate.com | Eden Prairie, United States | 2000 | Jun 2004 | $4.9M |
Complete acquisition details for eLoyalty
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of eLoyalty
5 dated milestones of eLoyalty across 21 years, from founding to its latest funding, stage changes and deals.
- Founded eLoyalty is founded.
- Funding First funding round of $27.0M.
- Funding Latest funding round, Series B, of $23.3M.
- Acquisition Acquires Interelate.
- Exit Acquired by TeleTech.
Competitors of eLoyalty
eLoyalty has 3 listed competitors in our database. They include Genpact, Booz Allen Hamilton and ICF.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| genpact.com | 1997 | New York, United States | 129,140 | Provider of end-to-end business process outsourcing services | ||
| boozallen.com | 1914 | Mclean, United States | 34,200 | Analytics, cybersecurity, and digital transformation services are provided. | ||
| icf.com | 1969 | United States | 9,000 | IT suite and market research services are provided worldwide. |
Detailed competitors of eLoyalty
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- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of eLoyalty
Websites that share an audience with eLoyalty (eloyalty.com).
Websites whose visitors overlap most with eLoyalty. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| teletech.com | 100% | #10,940,632 | View details | ||
| valoris.com | 89% | 1.7K | #11,093,859 | View details | |
softdata.com | softdata.com | 89% | – | ||
catimatge.es | catimatge.es | 89% | – | ||
matrixdataprocessing.com | matrixdataprocessing.com | 89% | – | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 9 similar websites and full traffic analytics for eLoyalty
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 9 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Digital Transformation & Automation Services
3 companies that operate in the same segment as eLoyalty (Digital Transformation & Automation Services) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Analytics and digital solutions for healthcare and banking are provided. | 1999 | New York, New York, United States | USD 10 M | USD 2.09 B | 59,500 | |
Provider of data analytics, cloud modernization, management strategy, and digital transformation services | 1998 | Aliso Viejo, California, United States | USD 250 M | USD 59.61 M | 1,905 | |
Artificial intelligence and analytics solutions are provided for enterprise transformation. | 2000 | New York, New York, United States | USD 685 M | USD 270.83 M | 5,217 |
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Frequently Asked Questions about eLoyalty
eLoyalty was founded in 1990 and raised its 1st funding round 10 years after it was founded.
eLoyalty is headquartered in Austin, United States. It is registered at Austin, Texas, United States.
eLoyalty is a funded company, having raised a total of $50.3M across 2 funding rounds to date. The company's 1st funding round was a Series B of $27M, raised on Jun 2000.
eLoyalty was founded in 1990 as a provider of business transformational solutions focused on customer interaction. Integrated contact management systems are designed and implemented, alongside consulting, systems integration, and application development services. Acquisition by TeleTech occurred in 2011 for 36.5 million, with proceeds allocated to expand the Behavioral Analytics division. Operations are centered in the United States and Canada, generating around 100 million in annual revenue from headquarters in Austin.
eLoyalty's top competitors include Booz Allen Hamilton, Genpact and ICF.
eLoyalty offers Contact Center Technology, AI-Enhanced Services, and CX Managed Services.
eLoyalty has made 1 acquisition, including Interelate.
eLoyalty has 3 investors. Key investors include TCV, Sutter Hill Ventures, and TTEC.
eLoyalty operates through Ttec Holdings, Inc..
Yes. eLoyalty was acquired by TeleTech in May 2011.