Eptica
About Eptica
Eptica is a Technology company based in Paris (France), and was acquired by Enghouse in October 2019. Omnichannel customer engagement solutions. Eptica has raised $11.54 million across 4 funding rounds from investors including Enghouse, Omnes Capital and Auriga Partners. Eptica offers products and services including Multi-channel communications, Self Service, Chat, Email, and Intelligent Knowledge Base. Its focus areas include High Tech, Chatbots, Industry Agnostic and Customer Support. Its legal entity is Enghouse Interactive.
Company details
Omnichannel customer interaction management software is offered by Eptica, based in Paris, France, for deployment on-premise or as a SaaS solution. Communications are facilitated through email, web, social media, chat, and fax. Linguistic services are provided to analyze tone, sentiment, and context in digital interactions, enabling personalized responses. Customers are served in sectors including banking, insurance, public sector, retail, and transport, with clients such as AccorHotels, Allianz, and Decathlon.
Products & Services of Eptica
Eptica offers a comprehensive portfolio of products and services, including Multi-channel communications, Self Service, Chat, Email, and Intelligent Knowledge Base.
Handles customer interactions across email, chat, and social media channels.
Automates query resolution through intelligent knowledge bases.
Facilitates real-time interactions for complex customer queries.
Manages and responds to customer emails efficiently.
Provides AI-driven access to self-service resources.
Apps and channels of Eptica
its YouTube channel Enghouse Interactive / Eptica has 52 subscribers and 30 videos.
Videos from Eptica
The most watched videos on Eptica's YouTube channel, Enghouse Interactive / Eptica (52 subscribers). Click a video to play it here.
More on Enghouse Interactive / Eptica.
Funding Insights of Eptica
Eptica has successfully raised a total of $11.54M across 4 strategic funding rounds. The most recent funding activity was a Series B round of $9.18 million completed in April 2012. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $11.54M
- Total Rounds 4
- Last Round Series B — $9.18M
- Investors Count 2
All 4 funding rounds of Eptica with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Apr 2012 | $9.18M | Series B | – | Auriga Partners | |
| Jun 2005 | $2.36M | Series A | – | – | – |
| Jul 2003 | Seed | – | Omnes Capital | – | |
| Jun 2002 | Seed | – | Omnes Capital | – |
3 investors in total: 3 institutional.
Investors in Eptica
Eptica has secured backing from 3 investors, including venture fund investors. Prominent investors backing the company include Enghouse, Omnes Capital and Auriga Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Private equity firm focused on energy transition and sustainable investments across Europe. | omnescapital.com | |||
Venture capital investments are managed by Auriga Partners in France. | 1998 | aurigapartners.com | Paris, France | |
OSS and BSS solutions provider | 1984 | enghouse.com | Markham, Canada |
Investor details for Eptica
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
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Timeline of Eptica
3 dated milestones of Eptica across 17 years, from founding to its latest funding, stage changes and deals.
- Funding First funding round.
- Funding Latest funding round, Series B, of $9.2M.
- Exit Acquired by Enghouse.
Web traffic of Eptica
Websites that share an audience with Eptica (eptica.com).
Websites whose visitors overlap most with Eptica. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| bontact.com | 100% | View details | |||
| comm100.com | 100% | 288.1K | #181,395 | View details | |
| egain.com | 66% | 50.8K | #632,492 | View details | |
emailcenterpro.com | emailcenterpro.com | 64% | – | ||
| emailtopia.com | 46% | View details | |||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 6 similar websites and full traffic analytics for Eptica
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 6 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
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Related news about Eptica
Complete news archive for Eptica
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Frequently Asked Questions about Eptica
Eptica is headquartered in Paris, France.
Eptica is a funded company, having raised a total of $11.54M across 4 funding rounds to date.
Omnichannel customer interaction management software is offered by Eptica, based in Paris, France, for deployment on-premise or as a SaaS solution. Communications are facilitated through email, web, social media, chat, and fax. Linguistic services are provided to analyze tone, sentiment, and context in digital interactions, enabling personalized responses. Customers are served in sectors including banking, insurance, public sector, retail, and transport, with clients such as AccorHotels, Allianz, and Decathlon.
Eptica offers Multi-channel communications, Self Service, Chat, Email, and Intelligent Knowledge Base.
Eptica has 3 investors. Key investors include Enghouse, Omnes Capital, and Auriga Partners.
Eptica operates through Enghouse Interactive.
Yes. Eptica was acquired by Enghouse in October 2019.