About eGain
eGain is a company based in Sunnyvale (United States) founded in 1997 by Gunjan Sinha and Ashutosh Roy.. The company has 289 employees as of April 07, 2024. eGain has completed 2 acquisitions, including Exony Limited and SiteBridge. eGain offers products and services including AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub. eGain operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter Sunnyvale, United States
- Employees 289 as on 07 Apr, 2024
- Founders Gunjan Sinha, Ashutosh Roy
- Stage Public
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Sectors
RetailTechnology
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Email
***********
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Phone
*********
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Website
*********
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Social
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- Legal Name Egain Corporation
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Annual Revenue
$88.43 M-4.71as on Jun 30, 2025
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Net Profit
$32.25 M314.58as on Jun 30, 2025
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EBITDA
$7.25 M-19.02as on Jun 30, 2025
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Latest Funding Round
$2.5 M (USD), Debt – Conventional
Apr 06, 2004
- Investors
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Employee Count
289
as on Apr 07, 2024
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Investments & Acquisitions
Exony Limited
& 1 more
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IPO & Listings of eGain
eGain is a publicly listed company on the NASDAQ with ticker symbol EGAN in USA, operating in the Technology services sector. As a publicly traded entity, the company provides investors with opportunities to participate in its growth story through equity ownership. The listing enables access to capital markets, enhances corporate visibility, and provides liquidity for shareholders while maintaining transparency through regulatory compliance and regular financial disclosures.
Products & Services of eGain
eGain offers a comprehensive portfolio of products and services, including AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Provides conversational guidance for customers and agents in service interactions.
Eliminates content silos and guides users to trusted answers in enterprises.
Delivers personalized interactions across customer touchpoints and channels.
Measures and optimizes contact center operations for better performance.
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Software Development Team
76 people
Sales and Marketing
25 people
Leadership Team
20 people
Senior Team
20 people
Product Management Team
15 people
Cloud Team
13 people
Operations Team
9 people
Finance and Accounting
6 people
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Funding Insights of eGain
- Total Funding Total Funding
- Total Rounds 1
- Last Round Debt – Conventional — $2.5M
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First Round
First Round
(06 Apr 2004)
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Apr, 2004 | Amount | Debt – Conventional - eGain | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in eGain
eGain has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Oak Hill. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Mid market focused private equity firm
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by eGain
eGain has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Exony Limited and SiteBridge. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Customer service applications are developed and provided globally.
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2002 | ||||
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Analytics and management software for contact centers is offered.
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2000 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - eGain
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Egain Comparisons
Competitors of eGain
eGain operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Tools for customer engagement across multiple channels are provided.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Egain
Frequently Asked Questions about eGain
When was eGain founded?
eGain was founded in 1997 and raised its 1st funding round 7 years after it was founded.
Where is eGain located?
eGain is headquartered in Sunnyvale, United States. It is registered at Sunnyvale, California, United States.
Who is the current CEO of eGain?
Ashutosh Roy is the current CEO of eGain. They have also founded this company.
How many employees does eGain have?
As of Apr 07, 2024, the latest employee count at eGain is 289.
What is the annual revenue of eGain?
Annual revenue of eGain is $88.43M as on Jun 30, 2025.
What does eGain do?
eGain was founded in 1997 and is headquartered in Sunnyvale, United States. SaaS-based solutions for customer management in the retail sector are provided, encompassing live chat, webRTC, virtual agents, self-service options, feedback collection, knowledge management, and omnichannel engagement with integrated analytics. Mobile, social, web, desktop, and messaging applications are included to support customer interactions across various platforms.
Who are the top competitors of eGain?
eGain's top competitors include Twilio, Genesys and Freshworks.
What products or services does eGain offer?
eGain offers AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub.
Is eGain publicly traded?
Yes, eGain is publicly traded on NASDAQ under the ticker symbol EGAN.
How many acquisitions has eGain made?
eGain has made 2 acquisitions, including Exony Limited, and SiteBridge.
Who are eGain's investors?
eGain has 1 investor. Key investors include Oak Hill.
What is eGain's ticker symbol?
The ticker symbol of eGain is EGAN on NASDAQ.
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