About KANA Software
KANA Software is a Technology company based in Dallas (United States) founded in 1996, and was acquired by Verint in January 2014. It operates as a customer engagement optimization solutions are provided to businesses and agencies. KANA Software has completed 7 acquisitions, including Ciboodle, Hipbone and Lagan Technologies. KANA Software offers products and services including Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its legal entity is KANA INC. Its competitors include Dialpad, Genesys, Zendesk, Freshworks and Twilio and 4 more; 9 of its 9 listed competitors have raised funding.
Company details
KANA Software, Inc. is a wholly owned subsidiary of Verint and provides on-premises and cloud-based customer engagement optimization solutions to many of the Fortune 500, mid-market businesses and government agencies. KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency call center and social housing. KANA Express is the companys cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.
Products & Services of KANA Software
KANA Software offers a comprehensive portfolio of products and services, including Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics.
AI-powered platform for automating customer experiences
Integrates AI into workflows for enhanced outcomes
Unifies interaction data for business insights
Provides real-time guidance for agents
Analyzes voice and text for CX improvements
Apps and channels of KANA Software
its YouTube channel VerintTV has 3.3K subscribers and 30 videos.
Videos from KANA Software
The most watched videos on KANA Software's YouTube channel, VerintTV (3.3K subscribers). Click a video to play it here.
More on VerintTV.
Investors in KANA Software
KANA Software has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Verint.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
AI-powered customer experience automation solutions are provided by Verint. | 1994 | verint.com | Melville, United States |
Investor details for KANA Software
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People of KANA Software
11 people are tracked at KANA Software (4 in leadership, 7 in team).
| Name | Role | Group |
|---|---|---|
Mujib saamit | Chief Executive Officer | Leadership |
Stevie Bronte | VP Customer Liaison | Leadership |
John Kihn | Vice President Global Customer Care And Sustaining Engineering | Leadership |
James Birrell | Operations Director | Leadership |
Ann Meleney | Key National Account Manager | Team |
John Edgar (Chris) | Service Delivery Manager | Team |
Sara Shah | Project Specialist | Team |
Ricardo Azevedo | Customer Support Administrator | Team |
Martin Doherty | Service Delivery Manager | Team |
Livia Tanner | Development Operations Manager | Team |
Andrew Wylie | Technical Support Engineer | Team |
Complete people profiles for KANA Software
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Investments & Acquisitions by KANA Software
KANA Software has strategically engaged in corporate development activities, having acquired 7 companies. Notable acquisitions include Ciboodle, Hipbone and Lagan Technologies.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Market research services are provided by Ciboodle since its founding. | ciboodle.com | Melville, United States | 2006 | Jul 2012 | •••• | |
Multi-channel contact center software manages customer service interactions. | sword-ciboodle.com | Glasgow, United Kingdom | 1986 | Jul 2012 | •••• | |
Provider of software development services | trinicom.nl | Duiven, Netherlands | 2001 | Apr 2012 | •••• | |
Provider of VoIP hardware solutions | trinicom.com | Houston, United States | 1996 | Apr 2012 | •••• | |
Actionable insights from social media monitoring are provided by Overtone. | overtone.com | California, United States | 1995 | Mar 2011 | •••• | |
Citizen relationship management solutions are provided for local governments. | lagan.com | Belfast, United Kingdom | 1994 | Oct 2010 | $46.09M | |
Online customer interaction solutions are provided for digital engagement. | hipbone.com | San Carlos, United States | 1998 | Jan 2004 | •••• |
Complete acquisition details for KANA Software
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Timeline of KANA Software
10 dated milestones of KANA Software across 18 years, from founding to its latest funding, stage changes and deals.
- Founded KANA Software is founded.
- IPO Lists on the stock exchange (IPO).
- Acquisition Acquires Hipbone.
- Acquisition Acquires Lagan Technologies.
- Acquisition Acquires Overtone.
- Acquisition Acquires Trinicom Communications.
- Acquisition Acquires Trinicom.
- Acquisition Acquires ciboodle.
- Acquisition Acquires Ciboodle.
- Exit Acquired by Verint.
Competitors of KANA Software
KANA Software has 9 listed competitors in our database, 9 of them funded. They include Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $644.57M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of KANA Software
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Web traffic of KANA Software
The website of KANA Software (kana.com) receives about 1.9K visits a month.
- Monthly visits1.9K
▲ 1202% vs previous month
Websites whose visitors overlap most with KANA Software. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| oracle.com | 100% | 18.1M | #2,347 | View details | |
| talisma.com | 94% | 28.6K | #1,338,740 | View details | |
| rightnow.com | 86% | 15K | #1,675,883 | View details | |
| interwoven.com | 82% | – | – | View details | |
| egain.com | 72% | 50.8K | #632,492 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 20 similar websites and full traffic analytics for KANA Software
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Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as KANA Software (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Related news about Kana Software
Complete news archive for KANA Software
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Frequently Asked Questions about KANA Software
KANA Software was founded in 1996.
KANA Software is headquartered in Dallas, United States. It is registered at Dallas, Texas, United States.
KANA Software, Inc. is a wholly owned subsidiary of Verint and provides on-premises and cloud-based customer engagement optimization solutions to many of the Fortune 500, mid-market businesses and government agencies. KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency call center and social housing. KANA Express is the companys cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.
KANA Software's top competitors include Twilio, Genesys and Freshworks.
KANA Software offers Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics.
KANA Software has made 7 acquisitions, including Ciboodle, Hipbone, and Lagan Technologies.
KANA Software has 1 investor. Key investors include Verint.
KANA Software operates through Kana Inc..
Yes. KANA Software was acquired by Verint in January 2014.