About KANA Software
KANA Software is a company based in Dallas (United States) founded in 1996 was acquired by Verint in January 2014. KANA Software has completed 7 acquisitions, including Ciboodle, Hipbone and Lagan Technologies. KANA Software offers products and services including Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics. KANA Software operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter Dallas, United States
- Stage Public
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Sectors
Technology
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- Legal Name Kana Inc.
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Products & Services of KANA Software
KANA Software offers a comprehensive portfolio of products and services, including Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics.
AI-powered platform for automating customer experiences
Integrates AI into workflows for enhanced outcomes
Unifies interaction data for business insights
Provides real-time guidance for agents
Analyzes voice and text for CX improvements
People of KANA Software
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Funding Insights of KANA Software
Detailed funding history for KANA Software
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Investors in KANA Software
KANA Software has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Verint.
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AI-powered customer experience automation solutions are provided by Verint.
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Investor details for KANA Software
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Investments & Acquisitions by KANA Software
KANA Software has strategically engaged in corporate development activities, having acquired 7 companies. Notable acquisitions include Ciboodle, Hipbone and Lagan Technologies.
Investment portfolio details for KANA Software
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Market research services are provided by Ciboodle since its founding.
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Online customer interaction solutions are provided for digital engagement.
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Complete acquisition details for KANA Software
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Financial Statements - KANA Software
Detailed financials for KANA Software
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Kana Software Comparisons
Peer comparison for KANA Software
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Competitors of KANA Software
KANA Software operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based customer service platform is offered for business engagement.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based unified communication software is delivered for businesses.
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Detailed competitors of KANA Software
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Latest news on Kana Software
Complete news archive for KANA Software
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Frequently Asked Questions about KANA Software
KANA Software was founded in 1996.
KANA Software is headquartered in Dallas, United States. It is registered at Dallas, Texas, United States.
KANA Software, Inc. is a wholly owned subsidiary of Verint and provides on-premises and cloud-based customer engagement optimization solutions to many of the Fortune 500, mid-market businesses and government agencies. KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency call center and social housing. KANA Express is the companys cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.
KANA Software's top competitors include Twilio, Genesys and Freshworks.
KANA Software offers Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics.
KANA Software has made 7 acquisitions, including Ciboodle, Hipbone, and Lagan Technologies.
KANA Software has 1 investor. Key investors include Verint.