About KANA Software
KANA Software is a company based in Dallas (United States) founded in 1996 was acquired by Verint in January 2014.. KANA Software has completed 7 acquisitions, including Ciboodle, Hipbone and Lagan Technologies. KANA Software offers products and services including Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics. KANA Software operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter Dallas, United States
- Stage Public
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Sectors
Technology
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Phone
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Website
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Social
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- Legal Name Kana Inc.
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Products & Services of KANA Software
KANA Software offers a comprehensive portfolio of products and services, including Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI-powered platform for automating customer experiences
Integrates AI into workflows for enhanced outcomes
Unifies interaction data for business insights
Provides real-time guidance for agents
Analyzes voice and text for CX improvements
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Funding Insights of KANA Software
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in KANA Software
KANA Software has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Verint. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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AI-powered customer experience automation solutions are provided by Verint.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by KANA Software
KANA Software has strategically engaged in corporate development activities, having acquired 7 companies. Notable acquisitions include Ciboodle, Hipbone and Lagan Technologies. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Market research services are provided by Ciboodle since its founding.
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2006 | ||||
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Provider of software development services
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2001 | ||||
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Online customer interaction solutions are provided for digital engagement.
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1998 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - KANA Software
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Kana Software Comparisons
Competitors of KANA Software
KANA Software operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about KANA Software
When was KANA Software founded?
KANA Software was founded in 1996.
Where is KANA Software located?
KANA Software is headquartered in Dallas, United States. It is registered at Dallas, Texas, United States.
What does KANA Software do?
KANA Software, Inc. is a wholly owned subsidiary of Verint and provides on-premises and cloud-based customer engagement optimization solutions to many of the Fortune 500, mid-market businesses and government agencies. KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency call center and social housing. KANA Express is the companys cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.
Who are the top competitors of KANA Software?
KANA Software's top competitors include Twilio, Genesys and Freshworks.
What products or services does KANA Software offer?
KANA Software offers Verint Open Platform, Verint Da Vinci AI, Engagement Data Hub, Coaching Bot, and Business Analytics.
How many acquisitions has KANA Software made?
KANA Software has made 7 acquisitions, including Ciboodle, Hipbone, and Lagan Technologies.
Who are KANA Software's investors?
KANA Software has 1 investor. Key investors include Verint.
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