About Happy Returns
Happy Returns is a Transportation, Automotive & Logistics company based in Los Angeles (United States) founded in 2015, and was acquired by United Parcel Service in October 2023. Physical stores are operated for in-person returns of online purchases. It operates in the Transportation, Automotive & Logistics and Retail sectors. Happy Returns has raised $16.9 million across 3 funding rounds from investors including PayPal, United Parcel Service and USVP. The company has 35 employees. Its website happyreturns.com draws about 3.8 million monthly visits. Happy Returns offers products and services including Return & Exchange Portal and Return Bar® Network. Its focus areas include E-Commerce Enablers, Operations Management, Logistics Management and Returns. Its competitors include Loop Returns, Returnly and ReverseLogix; 3 of its 3 listed competitors have raised funding.
Company details
Happy Returns provides retailers with a service designed to allow shoppers to return products purchased online to in-person Return Bars for an immediate refund. This will allow online shoppers get free, instant refunds by returning orders to a physical store. The company has also launched its first Return Bar at Santa Monica Place, which accepts Trades returns daily from 10 am to 9 pm. Plans to generate revenue by charging e-commerce companies a per-item fee when a purchase gets returned. That fee will include the cost of shipping the orders back to the company.
- Headquarters Los Angeles, United States
- Employees 35
- Stage Acquired
- SectorsTransportation, Automotive & LogisticsRetail
- Website category Lifestyle · Fashion and Apparel
- Website happyreturns.com
- Social LinkedIn X
- Acquired by PayPal (May 2021)
- Total Equity Funding$16.9M (USD)
in 3 rounds
- Latest Funding Round$11M (USD), Series B
Apr 2019
- InvestorsPayPal
& 6 more
- Employee Count35
- Acquired by
Products & Services of Happy Returns
Happy Returns offers a comprehensive portfolio of products and services, including Return & Exchange Portal and Return Bar® Network.
Platform for processing e-commerce returns and exchanges efficiently.
Network of drop-off points for hassle-free item returns and verifications.
Funding Insights of Happy Returns
Happy Returns has successfully raised a total of $16.9M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $11 million completed in April 2019. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $16.9M
- Total Rounds 3
- Last Round Series B — $11M
- First Round $1.9M
(Apr 2016)
- Investors Count 6
All 3 funding rounds of Happy Returns with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Apr 2019 | $11M | Series B | – | PayPal | |
| Sep 2017 | $4M | Series A | – | Upfront Ventures | |
| Apr 2016 | $1.9M | Seed | – | Upfront Ventures, Lowercase Capital | – |
7 investors in total: 6 institutional and 1 angel.
Investors in Happy Returns
Happy Returns has secured backing from 7 investors, including venture fund, institutional, and angel investors. Prominent investors backing the company include PayPal, United Parcel Service and USVP.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
VC firm that focuses on early stage investments in the US | usvp.com | Menlo Park, United States | ||
Venture capital funding is provided to early-stage companies. | upfront.com | Los Angeles, United States | ||
VC & PE firm | lowercasecapital.com | San Francisco, United States | ||
Venture capital investments in consumer businesses, emphasizing technology and human behavior. | maveron.com | |||
Online payment solutions are offered to consumers and businesses. | 1998 | paypal.com | San Jose, United States | |
Packages and freight are delivered worldwide by UPS. | 1907 | ups.com | Atlanta, United States | |
BS Brian Spaly | Co-founder of Bonobos and Trunk Club, active angel investor in consumer brands. | unknown_2511223eb3e54f12b |
Investor details for Happy Returns
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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- Round participation
- Investor portfolios
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People of Happy Returns
32 people are tracked at Happy Returns (14 in leadership, 18 in team); the tracked headcount is 35.
| Name | Role | Group |
|---|---|---|
David Sobie | CEO & Co-Founder | Leadership |
Montana Sweet | Vice President Of Hub Operations | Leadership |
Bracha Mahpari | Chief Of Staff | Leadership |
Sinan Urediler | Site Director | Leadership |
Eric Banister | Senior Vice President Operations | Leadership |
Alyssa Baroody | Director Of Customer Success | Leadership |
Laura Perdomo | Vp, Location Operations & Partnerships | Leadership |
Birdie Bartholomew Smith | Head Of Sales | Leadership |
Juan Hernandez-Campos | Chief Operating Officer | Leadership |
Timothy Fehr | Chief Operating Officer | Leadership |
Ashlynne Hart | Chief Financial Officer | Leadership |
Stephen Waldrip | Site Director | Leadership |
Kevin McCaskey | Head Of Transportation | Leadership |
Robert Diaz | Site Director - Happy Returns, A UPS Company | Leadership |
Shawna Outson | Manager, Location And Customer Support | Team |
Jared Binning | Desktop Support Technician L2 | Team |
Chanele Galtier | Corporate Accountant | Team |
Brandon Jones B.S , BM | Operations Manager | Team |
Alex Stout | Location Partnerships Manager | Team |
Natalie Chow | Senior Finance Manager | Team |
12 more people are available in the full profile.
Complete people profiles for Happy Returns
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Timeline of Happy Returns
5 dated milestones of Happy Returns across 8 years, from founding to its latest funding, stage changes and deals.
- Founded Happy Returns is founded.
- Funding First funding round of $1.9M.
- Funding Latest funding round, Series B, of $11.0M.
- Exit Acquired by PayPal.
- Exit Acquired by United Parcel Service.
Competitors of Happy Returns
Happy Returns has 3 listed competitors in our database, 3 of them funded. They include Loop Returns, Returnly and ReverseLogix.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| loopreturns.com | 2017 | Columbus, United States | $175.63M | 164 | Returns management solutions are offered for Shopify brands. | |
| returnly.com | 2012 | San Francisco, United States | $30.2M | Return management solutions are offered to eCommerce companies via SaaS. | ||
| reverselogix.com | 2013 | Burlingame, United States | $20M | 76 | Provider of SaaS-driven reverse logistics platform |
Detailed competitors of Happy Returns
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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- Benchmarks
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Web traffic of Happy Returns
The website of Happy Returns (happyreturns.com) receives about 3.8M visits a month and ranks #15,028 among all websites worldwide, #691 in Fashion and Apparel.
- Monthly visits3.8M
▼ 20.5% vs previous month
- Unique visitors2.4M
per month
- Global rank#15,028
among all websites
- Category rank#691
Lifestyle · Fashion and Apparel
- Bounce rate42%
- Pages per visit2.0
- Average visit1 min 46 sec
- DevicesDesktop 23% · Mobile 77%
Websites whose visitors overlap most with Happy Returns. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| landsend.com | 100% | 12M | #2,133 | View details | |
| edikted.com | 96% | 2.7M | #13,301 | View details | |
| quince.com | 85% | 51.6M | #583 | View details | |
| coldwatercreek.com | 82% | 2.3M | #20,733 | View details | |
| womanwithin.com | 81% | #12,644 | View details | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Happy Returns
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- 40 similar websites
- Audience overlap
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Top companies in Logistics Technology & Platforms
3 companies that operate in the same segment as Happy Returns (Logistics Technology & Platforms) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Food and grocery deliveries are facilitated through an app-based platform. | 2013 | San Francisco, California, United States | USD 2.5 B | USD 10.72 B | 80,579 | |
AI-powered cloud-based vehicle tracking solutions are offered for fleet owners. | 2015 | San Francisco, California, United States | USD 915 M | USD 1.62 B | 5,792 | |
Cloud-based logistics software suite is provided for supply chain management. | 1994 | Schaumburg, Illinois, United States | USD 35 M | USD 1.42 B | 3,600 |
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Related news about Happy Returns
Complete news archive for Happy Returns
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Frequently Asked Questions about Happy Returns
Happy Returns was founded in 2015 and raised its 1st funding round 1 year after it was founded.
Happy Returns is headquartered in Los Angeles, United States. It is registered at Los Angeles, California, United States.
Happy Returns is a funded company, having raised a total of $16.9M across 3 funding rounds to date. The company's 1st funding round was a Seed of $1.9M, raised on Apr 2016.
Happy Returns has 35 employees.
Happy Returns provides retailers with a service designed to allow shoppers to return products purchased online to in-person Return Bars for an immediate refund. This will allow online shoppers get free, instant refunds by returning orders to a physical store. The company has also launched its first Return Bar at Santa Monica Place, which accepts Trades returns daily from 10 am to 9 pm. Plans to generate revenue by charging e-commerce companies a per-item fee when a purchase gets returned. That fee will include the cost of shipping the orders back to the company.
Happy Returns's top competitors include Loop Returns, ReverseLogix and Returnly.
Happy Returns offers Return & Exchange Portal and Return Bar® Network.
Happy Returns has 7 investors. Key investors include PayPal, United Parcel Service, USVP, Upfront Ventures, and Brian Spaly.
Yes. Happy Returns was acquired by PayPal in May 2021.
The website of Happy Returns receives about 3.8 million visits a month and ranks #15,028 among all websites worldwide.