Happy Returns

Los Angeles, United States Founded: 2015 • Age: 11 yrs Acquired By United Parcel Service
Physical stores are operated for in-person returns of online purchases.
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About Happy Returns

Happy Returns is a company based in Los Angeles (United States) founded in 2015 was acquired by United Parcel Service in October 2023.. Happy Returns has raised $16.9 million across 3 funding rounds from investors including PayPal, United Parcel Service and USVP. The company has 35 employees as of December 31, 2022. Happy Returns offers products and services including Return & Exchange Portal and Return Bar® Network. Happy Returns operates in a competitive market with competitors including Loop Returns, Returnly, ReverseLogix, Optoro and OnePak, among others.

  • Headquarter Los Angeles, United States
  • Employees 35 as on 31 Dec, 2022
  • Sectors
    Transportation, Automotive & Logistics
    Retail
  • Phone
    *********
  • Website
    *********
  • Social
    *********
Operational Areas
Transportation, Automotive & Logistics → Supply Chain, Freight & Logistics
Retail → E-Commerce Technology & Services
Key Metrics
  • Annual Revenue
  • Net Profit
  • EBITDA
  • Total Equity Funding
    $16.9 M (USD)

    in 3 rounds

  • Latest Funding Round
    $11 M (USD), Series B

    Apr 25, 2019

  • Investors
    PayPal

    & 6 more

  • Employee Count
    35

    as on Dec 31, 2022

  • Acquired by
    United Parcel Service

    & 1 more

    (Oct 25, 2023)

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Products & Services of Happy Returns

Happy Returns offers a comprehensive portfolio of products and services, including Return & Exchange Portal and Return Bar® Network. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.

Primary

Platform for processing e-commerce returns and exchanges efficiently.

Network of drop-off points for hassle-free item returns and verifications.

People of Happy Returns
Headcount 50-200
Employee Profiles 32
Employee Profiles
People
Shawna Outson
Manager, Location And Customer Support
People
Jared Binning
Desktop Support Technician L2
People
David Sobie
CEO & Co-Founder
People
Chanele Galtier
Corporate Accountant

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Funding Insights of Happy Returns

Happy Returns has successfully raised a total of $16.9M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $11 million completed in April 2019. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.

  • Total Funding
  • Total Rounds 3
  • Last Round Series B — $11.0M
  • First Round

    (03 Apr 2016)

  • Investors Count 6
Date Amount Transaction Name Valuation Lead Investors Investors
Apr, 2019 Amount Series B - Happy Returns Valuation PayPal
Sep, 2017 Amount Series A - Happy Returns Valuation Upfront Ventures
Apr, 2016 Amount Seed - Happy Returns Valuation Upfront Ventures , Lowercase Capital
Date Amount Transaction Name Valuation Lead Investors Investors
Jul, 2021 Amount Post-IPO - Grab Valuation

investors

Feb, 2021 Amount Post-IPO - Grab Valuation

investors

Jan, 2021 Amount Post-IPO - Grab Valuation

investors

Feb, 2021 Amount Post-IPO - Grab Valuation

investors

Investors in Happy Returns

Happy Returns has secured backing from 7 investors, including venture fund, institutional, and angel investors. Prominent investors backing the company include PayPal, United Parcel Service and USVP. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.

All
Venture Fund
Institutional
Angel
Investor Description Founded Year Domain Location
VC firm that focuses on early stage investments in the US
Founded Year Domain Location
Venture capital funding is provided to early-stage companies.
Founded Year Domain Location
VC & PE firm
Founded Year Domain Location
Investor Description Founded Year Domain Location
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
Founded Year Domain Location
Startup ecosystems are ignited through strategic investments by Signite Partners.
Founded Year Domain Location
Venture capital is directed toward companies in multiple sectors.
Founded Year Domain Location
Venture capital is invested in cybersecurity, fintech, and AI startups.
Founded Year Domain Location

Investments & Acquisitions by Happy Returns

Investments
Company Name Description Domain Location Founded Year Amount
Bionic investment advisor platform
2016
Fine Asian gourmet food is offered by an internet-first restaurant.
2016
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
2014
Fine Asian gourmet food is offered by an internet-first restaurant.
2016

Financial Statements - Happy Returns

Tata Steel revenue growth over time
Tata Steel profit and loss trends over time
Date Amount Transaction Name Valuation Lead Investors Investors
Jul, 2021 Amount Post-IPO - Grab Valuation

investors

Feb, 2021 Amount Post-IPO - Grab Valuation

investors

Jan, 2021 Amount Post-IPO - Grab Valuation

investors

Feb, 2021 Amount Post-IPO - Grab Valuation

investors

Happy Returns Comparisons

Employees
+
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Competitors of Happy Returns

Happy Returns operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Loop Returns, Returnly, ReverseLogix, Optoro and OnePak, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.

Company Name Domain Founded year HQ Location Description
domain founded_year HQ Location
Returns management solutions are offered for Shopify brands.
domain founded_year HQ Location
Return management solutions are offered to eCommerce companies via SaaS.
domain founded_year HQ Location
Provider of SaaS-driven reverse logistics platform
domain founded_year HQ Location
Returned inventory is managed for e-commerce retailers via software solutions.
domain founded_year HQ Location
Cloud and IoT platform for returns logistics management is utilized.
Company Name Domain Founded year HQ Location Description
domain founded_year HQ Location
Multiple services are booked via an app-based platform.
domain founded_year HQ Location
On-demand services are booked through an app-based platform.
domain founded_year HQ Location
App based platform offering on demand delivery and ride-hailing services
domain founded_year HQ Location
Operates an on-demand hyperlocal delivery app for food and groceries.

Latest news on Happy Returns

Frequently Asked Questions about Happy Returns

When was Happy Returns founded?

Happy Returns was founded in 2015 and raised its 1st funding round 1 year after it was founded.

Where is Happy Returns located?

Happy Returns is headquartered in Los Angeles, United States. It is registered at Los Angeles, California, United States.

Is Happy Returns a funded company?

Happy Returns is a funded company, having raised a total of $16.9M across 3 funding rounds to date. The company's 1st funding round was a Seed of $1.9M, raised on Apr 03, 2016.

How many employees does Happy Returns have?

As of Dec 31, 2022, the latest employee count at Happy Returns is 35.

What does Happy Returns do?

Happy Returns provides retailers with a service designed to allow shoppers to return products purchased online to in-person Return Bars for an immediate refund. This will allow online shoppers get free, instant refunds by returning orders to a physical store. The company has also launched its first Return Bar at Santa Monica Place, which accepts Trades returns daily from 10 am to 9 pm. Plans to generate revenue by charging e-commerce companies a per-item fee when a purchase gets returned. That fee will include the cost of shipping the orders back to the company.

Who are the top competitors of Happy Returns?

Happy Returns's top competitors include Loop Returns, ReverseLogix and Optoro.

What products or services does Happy Returns offer?

Happy Returns offers Return & Exchange Portal and Return Bar® Network.

Who are Happy Returns's investors?

Happy Returns has 7 investors. Key investors include PayPal, United Parcel Service, USVP, Upfront Ventures, and Brian Spaly.

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