About Transcom
Transcom is a company based in Stockholm (Sweden) founded in 1995 was acquired by Altor Equity Partners in March 2017. It operates as a SaaS (Software-as-a-Service), and Managed Services. Transcom has completed 8 acquisitions, including City Connect, Forcontact and IS Inkasso Service. Transcom offers products and services including CX Services, AI Autopilot, and Omnichannel Automation. Transcom operates in a competitive market with competitors including Firstsource, Concentrix, Superior Group of Companies, Ventrica and VXI Global Solutions, among others.
- Headquarter Stockholm, Sweden
-
Sectors
Business Services
-
Email
***********
-
Phone
*********
-
Website
*********
-
Social
*********
-
Annual Revenue
-
Net Profit
-
EBITDA
-
Latest Funding Round
-
Investors
Creades
& 1 more
-
Employee Count
Employee Count
-
Investments & Acquisitions
City Connect
& 7 more
-
Acquired by
Altor Equity Partners
(Mar 13, 2017)
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of Transcom
Transcom offers a comprehensive portfolio of products and services, including CX Services, AI Autopilot, and Omnichannel Automation. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Customer experience services are provided for brand enhancement.
AI-driven solutions are offered for automated customer interactions.
Automation services are delivered for seamless customer engagement.
Unlock access to complete
Unlock access to complete
Software Development Team
116 people
Human Resources and Administration
52 people
Leadership Team
39 people
Sales and Marketing
22 people
Customer Team
21 people
Senior Team
13 people
Global Team
10 people
Product Management Team
9 people
Unlock access to complete
Funding Insights of Transcom
- Total Funding Total Funding
- Total Rounds 1
- Last Round Last Round
- First Round First Round
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov, 2014 | Amount | Private Equity Round - Transcom | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Transcom
Transcom has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Creades and Altor. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Private equity investments in SMEs are managed by the firm.
|
Founded Year | Domain | Location | |
|
Altor is engaged in private equity investments across multiple sectors.
|
Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
|
Founded Year | Domain | Location | |
|
Startup ecosystems are ignited through strategic investments by Signite Partners.
|
Founded Year | Domain | Location | |
|
Venture capital is directed toward companies in multiple sectors.
|
Founded Year | Domain | Location | |
|
Venture capital is invested in cybersecurity, fintech, and AI startups.
|
Founded Year | Domain | Location |
Investments & Acquisitions by Transcom
Transcom has strategically engaged in corporate development activities, having acquired 8 companies. Notable acquisitions include City Connect, Forcontact and IS Inkasso Service. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Bionic investment advisor platform
|
2016 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
BPO services are provided from Varazdin, Croatia, since 2019.
|
2019 | ||||
|
Call center operations and telemarketing services are offered in Hungary.
|
2014 | ||||
|
Customer experience services are provided to enhance client interactions.
|
2008 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
OVO is recognized as a smart digital payment application.
|
2017 | ||||
|
Bionic investment advisor platform
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - Transcom
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Transcom Comparisons
Competitors of Transcom
Transcom operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Firstsource, Concentrix, Superior Group of Companies, Ventrica and VXI Global Solutions, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Firstsource is recognized as a global business process management partner.
|
|
| domain | founded_year | HQ Location |
Customer engagement services are provided to enterprise clients globally.
|
|
| domain | founded_year | HQ Location |
Branding, promotional items, BPO, apparel, and consulting services are provided.
|
|
| domain | founded_year | HQ Location |
Digital marketing services are provided by Ventrica to various clients.
|
|
| domain | founded_year | HQ Location |
Customer engagement, care, and retention services are provided globally.
|
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
|
|
| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
|
|
| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
|
|
| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
|
Latest news on Transcom
Frequently Asked Questions about Transcom
When was Transcom founded?
Transcom was founded in 1995 and raised its 1st funding round 19 years after it was founded.
Where is Transcom located?
Transcom is headquartered in Stockholm, Sweden.
Who is the current CEO of Transcom?
Jonas Dahlberg is the current CEO of Transcom.
What does Transcom do?
Transcom is involved in delivering customer experience solutions and digital innovations for global brands. Services are provided across various sectors including financial services, ecommerce, telecommunications, and technology. Smart solutions like AI-driven tools and omnichannel automation are offered to enhance customer satisfaction, reduce operating costs, and drive brand growth. Support is extended to fast-growing market disruptors in e-commerce and tech industries, ensuring scalability and adaptability for clients.
Who are the top competitors of Transcom?
Transcom's top competitors include Firstsource, Concentrix and Superior Group of Companies.
What products or services does Transcom offer?
Transcom offers CX Services, AI Autopilot, and Omnichannel Automation.
How many acquisitions has Transcom made?
Transcom has made 8 acquisitions, including City Connect, Forcontact, and IS Inkasso Service.
Book a demo & talk to our team
Share a few details and we’ll reach out to schedule a session.