About Foundever CRM India Private Limited
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Foundever CRM India Private Limited is a private limited company based in Mumbai, Maharashtra, India, a subsidiary of Systems Integrated Telemarketing Netherlands Bv, Netherlands. It operates in the business process outsourcing sector. It was incorporated on 30 October 2000 and has been in existence for over 26 years.
The company is registered with the Registrar of Companies (ROC), Mumbai, under CIN U64200MH2000PTC129407. Its GSTIN is 27AAFCS1297M1ZT (Maharashtra). The company holds 5 GST registrations, of which 4 are active.
The company has an authorised share capital of ₹52 Cr and a paid-up capital of ₹22 Cr. It was formerly known as Sitel India Limited. It is led by directors including Zameerahmedzaheer (Whole-Time Director) and Sarfaraz Abdul Kader.
Its last annual general meeting (AGM) was held on 25 September 2025, and its latest financial statements are for the year ended 31 March 2025. The registered office is at Mumbai, Maharashtra.
As per the financials filed for FY 2025, the company reported a revenue of ₹556.65 Cr, a growth of 16% compared to the previous year. For the same year it recorded a net profit of ₹55.08 Cr (net margin 9.9%) and EBITDA of ₹84.85 Cr (EBITDA margin 15.2%). Revenue has grown at a compounded annual rate (CAGR) of 18% over three years and 15% over five years.
The company has about 6,261 employees on its provident fund (EPFO) records.
The company is associated with 2 brands: Sitel and Foundever. As per MCA filings, the company has satisfied charges of ₹34.57 Cr on record. Court records list 15 cases involving the company, including 1 filed by the company and 14 filed against it; 4 cases are pending. The company has 1 deal on record (1 secondary share transfer); the latest was in March 2007. Its 3 peer companies in the Outsourcing industry (Diversified BPO), with the same principal business activity (office administrative, office support and other business support activities) are compared by revenue, 2 larger and 1 smaller; the largest is Northern Operating Solutions Private Limited with revenue of ₹575.94 Cr. The company has 13 MSME Form 1 returns on record between 2019 and 2024, listing 1,166 overdue payments to 168 micro and small suppliers.
The current compliance status is marked as compliant by the Registrar of Companies. For more details, the company can be reached via its website foundever.com.
Company details
CIN history
Foundever CRM India has one previous CIN (Corporate Identification Number): U64200MH2000PLC129407. The current CIN is U64200MH2000PTC129407, which is the unique identifier assigned by the Registrar of Companies.
| CIN | Status |
|---|---|
| U64200MH2000PTC129407 | Current |
| U64200MH2000PLC129407 | Previous |
Contact details
Foundever CRM India Private Limited's registered office is in Mumbai, Maharashtra. Its website is foundever.com. Its e-mail address and telephone number are in the company report.
- Email
- Telephone
- Website
- Social Media
- Registered AddressBoomerang No.501 Wing A & B1 5th Floor Chandivali – Farm Road Near Chandivali Studio Andheri, East, Mumbai, Maharashtra, India – 400072
- IndustryBusiness Outsourcing, Business Process Outsourcing
To see the full contact details of Foundever CRM India Private Limited, buy the company report.
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
Brands
Foundever CRM India operates two associated brands: Sitel and Foundever. Each brand links to its own profile.
| Brand | Description | Website |
|---|---|---|
| BPO, consulting, and talent management services are provided globally. | sitel.com | |
| Global provider of customer experience outsourcing and support services for brands. | foundever.com |
Business activity
The main business activity of Foundever CRM India is administrative and support service activities. In detail, this covers office administrative, office support and other business support activities.
| Main activity group code | Main activity | Business activity code | Business activity | Share of turnover |
|---|---|---|---|---|
| N | Administrative and support service activities | 82 | Office administrative, office support and other business support activities |
To see the full business activity and turnover split of Foundever CRM India Private Limited, buy the company report.
Financials of Foundever CRM India Private Limited
FY 2025 filings availableFoundever CRM India Private Limited reported revenue of ₹556.65 Cr (up 16% YoY) for FY 2025.
Compounded Annual Growth Rate (CAGR)
Revenue has grown at a compounded annual rate (CAGR) of 15% over five years, including 16% growth in the latest year. EBITDA rose 6% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
|---|---|---|---|---|---|
| Profit and Loss Statement | |||||
| Revenue from Operations | |||||
| Other Income | |||||
| Total Revenue | ₹556.65 Cr | ||||
| Cost of Materials Consumed | |||||
| Employee Benefit Expense | |||||
| Finance Costs | |||||
| Depreciation and Amortisation | |||||
| Other Expenses | |||||
| Total Expenses | |||||
| EBITDA | ₹84.85 Cr | ||||
| Profit Before Tax | |||||
| Tax Expense | |||||
| Net Profit (PAT) | ₹55.08 Cr | ||||
| Balance Sheet | |||||
| Share Capital | |||||
| Reserves and Surplus | |||||
| Net Worth (Total Equity) | |||||
| Long-term Borrowings | |||||
| Short-term Borrowings | |||||
| Trade Payables | |||||
| Total Liabilities | |||||
| Fixed Assets | |||||
| Investments | |||||
| Inventories | |||||
| Trade Receivables | |||||
| Cash and Bank Balance | |||||
| Total Assets | |||||
Financial Ratios
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
|---|---|---|---|---|---|
| Profitability | |||||
| EBITDA Margin | 15.2% | ||||
| Net Profit Margin | 9.9% | ||||
| Return on Equity (ROE) | |||||
| Return on Capital Employed (ROCE) | |||||
| Return on Assets (ROA) | |||||
| Liquidity and Debt | |||||
| Current Ratio | |||||
| Quick Ratio | |||||
| Debt-to-Equity Ratio | |||||
| Interest Coverage Ratio | |||||
| Efficiency and Growth | |||||
| Asset Turnover | |||||
| Receivable Days | |||||
| Payable Days | |||||
| Inventory Days | |||||
| Revenue Growth | |||||
| Net Profit Growth | |||||
To see the full financial statements and ratios of Foundever CRM India Private Limited, buy the company report.
Board of directors of Foundever CRM India Private Limited
Foundever CRM India has 4 current directors and 22 former directors. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Zameerahmedzaheer | Whole-Time Director | 26 Feb 2019 | 7 Years 8 Months | Current |
| Mariano Ii Villafranca Also directs: Foundever Business Services of India Private Limited | Additional Director | 26 Oct 2024 | 2 Years 0 Months | Current |
| Sarfaraz Abdul Kader | Director | 27 Jun 2025 | 1 Years 4 Months | Current |
| Soham Rajnikant Raval | Director | 01 Sep 2025 | 1 Years 2 Months | Current |
Peer comparison
Foundever CRM India Private Limited is compared with the 3 companies closest to it by revenue in the Outsourcing industry (Diversified BPO), with the same principal business activity (office administrative, office support and other business support activities), from the latest filed financials of each company.
| Company | Revenue | Net profit | Margin | Growth (1 yr) | Employees | Location |
|---|---|---|---|---|---|---|
| Northern Operating Solutions Private Limited | ₹575.94 Cr (FY 2025) | 21.0% | Pune, Maharashtra, India | |||
| Alldigi Tech Limited | ₹557.09 Cr (FY 2025) | 17.0% | Chennai, Tamil Nadu, India | |||
| Foundever CRM India Private Limitedthis company | ₹556.65 Cr (FY 2025) | ₹55.08 Cr | 9.9% | 16.0% | 6,261 | Mumbai, Maharashtra, India |
| Outsourcepartners International Private Limited | ₹548.46 Cr (FY 2025) | 17.0% | Delhi, India |
To see the full peer comparison of Foundever CRM India Private Limited, buy the company report.
Auditor
Foundever CRM India Private Limited is audited by Price Waterhouse & Co Chartered Accountants LLP for the financial year 2025.
| Auditor firm | Financial year | Firm registration number |
|---|---|---|
| Price Waterhouse & Co Chartered Accountants LLP | FY 2025 | 304026E/E-300009 |
Shareholding
The shareholding of Foundever CRM India Private Limited is on record for 5 financial years, the latest being FY 2025, split between promoters, domestic institutions, foreign institutions, public shareholders and others.
| Shareholder category | FY 2025 | FY 2024 | FY 2023 | FY 2022 | FY 2021 |
|---|---|---|---|---|---|
| Promoters | |||||
| Domestic institutional investors (DII) | |||||
| Foreign institutional investors (FII) | |||||
| Public | |||||
| Others |
To see the full shareholding pattern of Foundever CRM India Private Limited, buy the company report.
Charges & borrowings
| Date | Charge ID | Lender | Amount | Status | Modified or satisfied on |
|---|---|---|---|---|---|
| 07 Sep 2006 | 10020893 | Allahabad Bank | ₹10 Cr | Satisfied | |
| 01 Feb 2006 | 80025794 | Allahabad Bank | ₹7.82 Cr | Satisfied | |
| 27 Jan 2004 | 90192799 | Abn Amro Bank N.V. | ₹14 Cr | Satisfied | |
| 31 May 2002 | 90143941 | Allahabad Bank | ₹2.75 Cr | Satisfied |
To see the full charge records of Foundever CRM India Private Limited, buy the company report.
Total charge records: 4 View all charges
Deals & funding
Foundever CRM India Private Limited has 1 deal on record (1 secondary share transfer); the latest was in March 2007.
Deals on record (1 of 1)
| When | Deal | Amount | Parties |
|---|---|---|---|
| Mar 2007 | Secondary share transfer | Undisclosed | Buyer: Sitel Corporation, Sitel International Limited, 2 individuals Seller: 4 individuals |
Deal records are compiled from filings and public sources; amounts are shown only where the source reported them.
Legal cases
Foundever CRM India Private Limited has 15 court cases on record: 1 filed by Foundever CRM India, 14 filed against it. 4 cases are pending and 11 are disposed.
Cases by court
| Court | Cases | Against the company | Pending |
|---|---|---|---|
| High courts | 13 | 12 | 4 |
| District courts | 2 | 2 | 0 |
Cases on record (5 of 15)
| Court | Type of case | Party | Status |
|---|---|---|---|
| High Court | Interim or miscellaneous application | Filed against the company by PR Commissioner of Income Tax 3 Mumbai | Pending |
| Bombay High Court | Interim or miscellaneous application | Filed against the company by PR Commissioner of Income Tax 3 Mumbai | Pending |
| High Court, MAHARASHTRA | Tax appeal | Filed against the company by Pr.Commissioner of Income Tax-3 Mumbai -, Prakash Chhotaray | Pending |
| High Court | Tax appeal | Filed against the company by PR Commissioner of Income Tax 3 Mumbai | Disposed |
| Bombay High Court | Writ petition | Filed by the company against Employee State Insurance Corporation | Disposed |
To see the full case history of Foundever CRM India Private Limited, buy the company report.
Case records are compiled from court listings and may lag the court's own records. A case filed against a company is not a finding against it.
MSME payment delays
Foundever CRM India Private Limited has 13 MSME Form 1 returns on record between 2019 and 2024, listing 1,166 overdue payments to 168 micro and small suppliers. Companies must report dues to micro and small suppliers that stay unpaid for more than 45 days in a half-yearly MSME Form 1 return.
Suppliers with reported dues (5 of 168)
| Supplier | Amount due | Due since | Reported on |
|---|---|---|---|
| Ralco Synergy Private Limited | |||
| an individual supplier | |||
| an individual supplier | |||
| Yash Global Electronics Security Solution Private Limited | |||
| an individual supplier |
To see the full MSME payment records of Foundever CRM India Private Limited, buy the company report.
Individuals and sole proprietors among the suppliers are not named.
Employees & EPFO
Foundever CRM India Private Limited has a workforce of 6,261 employees on its EPFO records as of May 2026, across 1 active EPFO establishment.
Headcount by financial year
| Financial year | Employees (EPFO) |
|---|---|
| FY 2026-27 | 6,261 |
| FY 2025-26 | |
| FY 2024-25 | |
| FY 2023-24 | |
| FY 2022-23 | |
| FY 2021-22 | |
| FY 2020-21 | |
| FY 2019-20 | |
| FY 2018-19 | |
| FY 2017-18 | |
| FY 2016-17 |
To see the full employee and EPFO history of Foundever CRM India Private Limited, buy the company report.
GST
Foundever CRM India has 5 GST registrations: 4 active and 1 cancelled or inactive.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 27AAFCS1297M1ZT | Maharashtra | Active | 01 Jul 2017 |
| 06AAFCS1297M1ZX | Haryana | Active | 01 Jul 2017 |
| 33AAFCS1297M1Z0 | Tamil Nadu | Active | 01 Jul 2017 |
| 36AAFCS1297M1ZU | Telangana | Active | 01 Jul 2017 |
To see the full GST registrations and return filing status of Foundever CRM India Private Limited, buy the company report.
Recent activity
Foundever CRM India Private Limited has 25 board changes on record since 2006: 4 appointments and 21 cessations. The latest: Mariano Ii Villafranca ceased to be Additional Director on 24 Sep 2025.
24 earlier events are in the company report.
News
Frequently asked questions
Foundever CRM India is an active private limited company based in Mumbai, Maharashtra, India. The company works in business process outsourcing, within the business outsourcing industry. It was incorporated on 30 October 2000 (26+ years old) and is registered under CIN U64200MH2000PTC129407.
Foundever CRM India has 4 current directors:
- Zameerahmedzaheer - Whole-Time Director
- Mariano Ii Villafranca - Additional Director
- Sarfaraz Abdul Kader - Director
- Soham Rajnikant Raval - Director
The latest financial statements of Foundever CRM India on record with the MCA are for the year ended 31 March 2025. Its last annual general meeting was held on 25 September 2025. Year-wise statements from 2015 are in the company report.
The GSTIN of Foundever CRM India is 27AAFCS1297M1ZT, registered in Maharashtra. The company has 5 GST registrations in all, of which 4 are active and 1 is cancelled or inactive. Other active GSTINs include 06AAFCS1297M1ZX (Haryana), 33AAFCS1297M1Z0 (Tamil Nadu), 36AAFCS1297M1ZU (Telangana).
The CIN (Corporate Identification Number) of Foundever CRM India is U64200MH2000PTC129407. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Foundever CRM India has 15 court cases on record: 1 filed by the company and 14 filed against it. 4 are pending. Most are in the high courts.
Foundever CRM India was incorporated on 30 October 2000, making it 26+ years old. It is registered with the Registrar of Companies, Mumbai.
Foundever CRM India has 1 deal on record (1 secondary share transfer); the latest was in March 2007.
The peers of Foundever CRM India by revenue are Northern Operating Solutions Private Limited, Alldigi Tech Limited, Outsourcepartners International Private Limited, all in the Outsourcing industry (Diversified BPO), with the same principal business activity (office administrative, office support and other business support activities).
Mariano Ii Villafranca ceased to be Additional Director on 24 Sep 2025. Sarfaraz Abdul Kader ceased to be Additional Director on 24 Sep 2025. Soham Rajnikant Raval ceased to be Additional Director on 24 Sep 2025. Foundever CRM India has 25 board changes on record in total.
Foundever CRM India has 13 MSME Form 1 returns on record between 2019 and 2024, listing 1,166 overdue payments to 168 micro and small suppliers. The latest return was filed on 30 Apr 2024.
Foundever CRM India can be reached through the website foundever.com. Its registered office is in Mumbai, Maharashtra, India.
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