Icall Support Services Private Limited
About Icall Support Services Private Limited
Data last updated:
Icall Support Services Private Limited is a private limited company based in Gurgaon, Haryana, India, a subsidiary of Pb Fintech Limited. It operates in the business process outsourcing sector. It was incorporated on 07 July 2008 and has been in existence for over 18 years.
The company is registered with the Registrar of Companies (ROC), Delhi, under CIN U72400HR2008PTC038134. Its GSTIN is 06AADCB4999D1ZK (Haryana).
The company has an authorised share capital of ₹10 Cr and a paid-up capital of ₹5.02 Cr. It was formerly known as Best Ecluster Soft Services Private Limited. It is led by directors including Manoj Sharma and Yashish Dahiya.
Its last annual general meeting (AGM) was held on 25 September 2025, and its latest financial statements are for the year ended 31 March 2025. The registered office is at Plot No 84 Sector 44, Gurgaon, Haryana, India – 122002.
As per the financials filed for FY 2025, the company reported a revenue of ₹214.24 Cr, reflecting significant growth compared to the previous year. For the same year it recorded a net profit of ₹12.38 Cr (net margin 5.8%) and EBITDA of ₹17.6 Cr (EBITDA margin 8.2%). Revenue has grown at a compounded annual rate (CAGR) of 180% over three years and 126% over five years.
The company has about 481 employees on its provident fund (EPFO) records.
The company has 7 deals on record (3 rights issues, 2 acquisitions, 1 funding round), with disclosed funding of ₹2.3 Cr; the latest was in May 2024. Its 10 peer companies in the Outsourcing industry (Diversified BPO) are compared by revenue, 5 larger and 5 smaller; the largest is Karvy Digikonnect Limited with revenue of ₹234.2 Cr. The company has 2 MSME Form 1 returns on record for the period ending Sep 2022, listing 7 overdue payments to 6 micro and small suppliers.
The current compliance status is marked as compliant by the Registrar of Companies.
- EmailLocked
- TelephoneLocked
- WebsiteLocked
- Social MediaLocked
- Registered AddressPlot No 84 Sector 44, Gurgaon, Haryana, India – 122002
- IndustryBusiness Outsourcing, Business Process Outsourcing
- Company details, directors and signatories
- Historical financials and ratios
- Shareholding pattern and group structure
- Charges with holder and property details
- Legal cases, compliance and MCA filings
- One PDF report, delivered after checkout
Business Activity of Icall Support Services Private Limited
The main business activity of Icall Support Services is information and communication. In detail, this covers other information & communication service activities.
| Main Activity Group Code | Description of Main Activity | Business Activity Code | Description of Business Activity | Turnover Percentage |
|---|---|---|---|---|
| J | Information and communication | J8 | Other information & communication service activities | Locked |
Business activity turnover details
Turnover share and past changes in activity are in the company report.
- Turnover contribution
- Historical classifications
- Filing-level activity changes
Verified entity values are shown only after access is granted.
Financials of Icall Support Services Private Limited FY 2025 filings available
Icall Support Services Private Limited reported revenue of ₹214.24 Cr (up 616% YoY) for FY 2025.
Compounded Annual Growth Rate (CAGR) of Icall Support Services Private Limited
Revenue has grown at a compounded annual rate (CAGR) of 126% over five years, including 616% growth in the latest year. EBITDA rose 161% in the latest year. Three- and five-year figures are compounded annual growth rates (CAGR): the steady yearly rate that links the first and the last year. All are worked out from the filed statements.
Financial Statement Summary of Icall Support Services Private Limited
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
|---|---|---|---|---|---|
| Profit and Loss Statement | |||||
| Revenue from Operations | •••• | •••• | •••• | •••• | •••• |
| Other Income | •••• | •••• | •••• | •••• | •••• |
| Total Revenue | •••• | •••• | •••• | •••• | •••• |
| Cost of Materials Consumed | •••• | •••• | •••• | •••• | •••• |
| Employee Benefit Expense | •••• | •••• | •••• | •••• | •••• |
| Finance Costs | •••• | •••• | •••• | •••• | •••• |
| Depreciation and Amortisation | •••• | •••• | •••• | •••• | •••• |
| Other Expenses | •••• | •••• | •••• | •••• | •••• |
| Total Expenses | •••• | •••• | •••• | •••• | •••• |
| EBITDA | ₹17.6 Cr | •••• | •••• | •••• | •••• |
| Profit Before Tax | •••• | •••• | •••• | •••• | •••• |
| Tax Expense | •••• | •••• | •••• | •••• | •••• |
| Net Profit (PAT) | ₹12.38 Cr | •••• | •••• | •••• | •••• |
| Balance Sheet | |||||
| Share Capital | •••• | •••• | •••• | •••• | •••• |
| Reserves and Surplus | •••• | •••• | •••• | •••• | •••• |
| Net Worth (Total Equity) | •••• | •••• | •••• | •••• | •••• |
| Long-term Borrowings | •••• | •••• | •••• | •••• | •••• |
| Short-term Borrowings | •••• | •••• | •••• | •••• | •••• |
| Trade Payables | •••• | •••• | •••• | •••• | •••• |
| Total Liabilities | •••• | •••• | •••• | •••• | •••• |
| Fixed Assets | •••• | •••• | •••• | •••• | •••• |
| Investments | •••• | •••• | •••• | •••• | •••• |
| Inventories | •••• | •••• | •••• | •••• | •••• |
| Trade Receivables | •••• | •••• | •••• | •••• | •••• |
| Cash and Bank Balance | •••• | •••• | •••• | •••• | •••• |
| Total Assets | •••• | •••• | •••• | •••• | •••• |
Financial Ratios of Icall Support Services Private Limited
| Metrics | FY 2024-25 | FY 2023-24 | FY 2022-23 | FY 2021-22 | FY 2020-21 |
|---|---|---|---|---|---|
| Profitability | |||||
| EBITDA Margin | 8.2% | •••• | •••• | •••• | •••• |
| Net Profit Margin | 5.8% | •••• | •••• | •••• | •••• |
| Return on Equity (ROE) | •••• | •••• | •••• | •••• | •••• |
| Return on Capital Employed (ROCE) | •••• | •••• | •••• | •••• | •••• |
| Return on Assets (ROA) | •••• | •••• | •••• | •••• | •••• |
| Liquidity and Debt | |||||
| Current Ratio | •••• | •••• | •••• | •••• | •••• |
| Quick Ratio | •••• | •••• | •••• | •••• | •••• |
| Debt-to-Equity Ratio | •••• | •••• | •••• | •••• | •••• |
| Interest Coverage Ratio | •••• | •••• | •••• | •••• | •••• |
| Efficiency and Growth | |||||
| Asset Turnover | •••• | •••• | •••• | •••• | •••• |
| Receivable Days | •••• | •••• | •••• | •••• | •••• |
| Payable Days | •••• | •••• | •••• | •••• | •••• |
| Inventory Days | •••• | •••• | •••• | •••• | •••• |
| Revenue Growth | •••• | •••• | •••• | •••• | •••• |
| Net Profit Growth | •••• | •••• | •••• | •••• | •••• |
Paid data: the figures shown as dots are available after purchase of the company report. Figures as filed with the MCA in Form AOC-4. The full year-wise statements and ratios of Icall Support Services are in the company report.
Financial statements from 2015
Earlier years and trend charts are in the company report.
- Income statements
- Balance sheets
- Cash-flow statements
- Ratios and benchmarks
Verified entity values are shown only after access is granted.
Peer Comparison of Icall Support Services Private Limited
Icall Support Services Private Limited is compared with the companies closest to it by revenue in the Outsourcing industry (Diversified BPO). Net profit, margin and employee counts of each company are in the company report.
| Company | Revenue | Net profit | Margin | Growth (1 yr) | Employees | Location |
|---|---|---|---|---|---|---|
| Karvy Digikonnect Limited | ₹234.2 Cr (FY 2020) | •••• | •••• | -9.0% | •••• | New Delhi, Delhi, India |
| Tata Motors Global Services Limited | ₹233.9 Cr (FY 2025) | •••• | •••• | 6.0% | •••• | Mumbai, Maharashtra, India |
| Vistra International Expansion (India) Private Limited | ₹229.49 Cr (FY 2025) | •••• | •••• | 11.0% | •••• | Mumbai, Maharashtra, India |
| Nextwealth Entrepreneurs Private Limited | ₹226.98 Cr (FY 2025) | •••• | •••• | 24.0% | •••• | Bangalore, Karnataka, India |
| Clairvoyant India Private Limited | ₹216.42 Cr (FY 2025) | •••• | •••• | 47.0% | •••• | Pune, Maharashtra, India |
| Icall Support Services Private Limited this company | ₹214.24 Cr (FY 2025) | •••• | •••• | 616.0% | •••• | Gurgaon, Haryana, India |
| Compunnel Technology India Private Limited | ₹213.59 Cr (FY 2024) | •••• | •••• | 10.0% | •••• | Delhi, India |
| Majorel India Private Limited | ₹213.2 Cr (FY 2025) | •••• | •••• | -6.0% | •••• | Mumbai, Maharashtra, India |
| Pershing India Operational Services Private Limited | ₹213.03 Cr (FY 2025) | •••• | •••• | 24.0% | •••• | Chennai, Tamil Nadu, India |
| Crif Solutions Private Limited | ₹210.43 Cr (FY 2025) | •••• | •••• | 11.0% | •••• | Pune, Maharashtra, India |
| Cognizant Global Services Private Limited | ₹210.03 Cr (FY 2016) | •••• | •••• | -9.0% | •••• | Chennai, Tamil Nadu, India |
Peers are the five companies nearest above and the five nearest below Icall Support Services by revenue in the Outsourcing industry (Diversified BPO), from the latest filed financials of each company. Net profit, margin and employee counts of each peer are in the company report.
Auditor Details of Icall Support Services Private Limited
Icall Support Services Private Limited is audited by D M And Company for the financial year 2022.
| Name | Status | Appointment Date | Cessation Date |
|---|---|---|---|
| D M And Company | Locked | Locked | Locked |
Complete auditor history
Appointment and cessation dates and past auditor changes are in the company report.
- Appointment status
- Appointment dates
- Cessation dates
- Auditor changes
Verified entity values are shown only after access is granted.
Board of Directors of Icall Support Services Private Limited
Icall Support Services has 3 current directors and 4 former directors. Current directors are listed first, with their designation and appointment date.
| Name | Designation | Appointment Date | Tenure | Status |
|---|---|---|---|---|
| Manoj Sharma | Director | 01 Sep 2017 | 9 Years 1 Months | Current |
| Yashish Dahiya Also directs: PB Fintech Limited, Delhivery Limited, PB Marketing and Consulting Private Limited and 5 more | Director | 01 Feb 2011 | 15 Years 8 Months | Current |
| Neeraj Gupta | Director | 25 Sep 2025 | 1 Years 0 Months | Current |
Ownership and Shareholding of Icall Support Services Private Limited
Shareholding and ownership data
Promoter, institutional, public and beneficial ownership figures are in the company report.
- Ownership categories
- Historical changes
- Group structure
- FII and DII holdings
Verified entity values are shown only after access is granted.
Charges & Borrowings of Icall Support Services Private Limited
Icall Support Services Private Limited does not have any charges (loans) registered with the Registrar of Companies.
Deals & Funding of Icall Support Services Private Limited
Icall Support Services Private Limited has 7 deals on record (3 rights issues, 2 acquisitions, 1 funding round), with disclosed funding of ₹2.3 Cr; the latest was in May 2024.
Deals on record (5 of 7)
| When | Deal | Amount | Parties |
|---|---|---|---|
| May 2024 | Acquisition | ₹40 Cr | Buyer: PB Fintech Limited |
| Sep 2019 | Rights issue | ₹2 Cr | Investors: PB Fintech Limited |
| Jun 2019 | Rights issue | ₹2 Cr | Investors: PB Fintech Limited |
| Aug 2015 | Rights issue | ₹6 Cr | Investors: PB Fintech Limited |
| Dec 2013 | Funding round | ₹2.3 Cr | Investors: PB Fintech Limited |
Full deal history
All 7 deals with amounts, valuations, instruments and every party are in the company report.
- Every funding round and share transfer
- Amounts and valuations
- Investors, buyers and sellers
- Instruments and deal dates
Verified entity values are shown only after access is granted.
Deal records are compiled from filings and public sources; amounts are shown only where the source reported them.
MSME Payment Delays by Icall Support Services Private Limited
Icall Support Services Private Limited has 2 MSME Form 1 returns on record for the period ending Sep 2022, listing 7 overdue payments to 6 micro and small suppliers. Companies must report dues to micro and small suppliers that stay unpaid for more than 45 days in a half-yearly MSME Form 1 return.
Suppliers with reported dues (5 of 6)
| Supplier | Amount due | Due since | Reported on |
|---|---|---|---|
| Pragmatic Solution | •••• | •••• | •••• |
| an individual supplier | •••• | •••• | •••• |
| First Attempt Skills Training Private Limited | •••• | •••• | •••• |
| Shiningstars Institutions and Travels Private Limited | •••• | •••• | •••• |
| an individual supplier | •••• | •••• | •••• |
Full MSME payment history
Every supplier, amount and due date from all 2 MSME Form 1 returns is in the company report.
- Every reported supplier due
- Amounts and due dates
- Reasons given in each return
- Period-by-period history
Verified entity values are shown only after access is granted.
Individuals and sole proprietors among the suppliers are not named. Amounts, due dates and filing dates are in the company report.
Employees and EPFO Compliance at Icall Support Services Private Limited
Icall Support Services Private Limited has a workforce of 481 employees as of Apr 06, 2024.
Employee and EPFO history
Monthly headcount, contribution history and filing status are in the company report.
- Monthly headcount
- PF contributions
- ECR filing status
- Establishment history
Verified entity values are shown only after access is granted.
Recent Activity on Icall Support Services Private Limited
Icall Support Services Private Limited has 7 board changes on record since 2011: 3 appointments and 4 cessations. The latest: Neeraj Gupta was appointed as Director on 25 Sep 2025.
Credit Ratings, Litigation & Regulatory Alerts for Icall Support Services Private Limited
Credit ratings, litigation, and regulatory alerts
Credit ratings, court records and regulatory alerts are in the company report.
- Rating history
- Court and tribunal cases
- Regulatory alerts
- Director-linked violations
Verified entity values are shown only after access is granted.
Subsidiaries & Group Companies of Icall Support Services Private Limited
Corporate group structure
Parent, subsidiary, associate and joint venture records with holdings are in the company report.
- Parent company
- Subsidiaries and ownership
- Associates and joint ventures
- Entity investments
Verified entity values are shown only after access is granted.
GST Compliance of Icall Support Services Private Limited
Icall Support Services has 1 GST registration: 1 active.
| GSTIN | State | Status | Registered on |
|---|---|---|---|
| 06AADCB4999D1ZK | Haryana | Active | 01 Jul 2017 |
GST registrations and filing compliance
State-wise GST registrations, return filing status and HSN or SAC codes are in the company report.
- GSTIN registrations
- State-wise filing status
- HSN and SAC details
- Tax jurisdiction records
Verified entity values are shown only after access is granted.
MCA Filings & Documents of Icall Support Services Private Limited
MCA filings and documents
Filed forms, annual returns, financial statements and charge filings with their dates are in the company report.
- Incorporation documents
- Annual returns and statements
- Charge filings
- Complete filing index
Verified entity values are shown only after access is granted.
Frequently Asked Questions about Icall Support Services Private Limited
Icall Support Services is an active private limited company based in Gurgaon, Haryana, India. The company works in business process outsourcing, within the business outsourcing industry. It was incorporated on 07 July 2008 (18+ years old) and is registered under CIN U72400HR2008PTC038134.
Icall Support Services reported revenue of ₹214.24 Cr for FY 2025 (up 616% YoY).
Icall Support Services has 3 current directors:
- Manoj Sharma - Director
- Yashish Dahiya - Director
- Neeraj Gupta - Director
Icall Support Services reported a net profit of ₹12.38 Cr (net margin 5.8%) and EBITDA of ₹17.6 Cr (EBITDA margin 8.2%) for FY 2025, as per its filed financial statements.
The compounded annual growth rate (CAGR) of the revenue of Icall Support Services is 180% over three years and 126% over five years. In the latest year (FY 2025) revenue rose 616%. CAGR is the steady yearly rate that links the first and the last year.
The GSTIN of Icall Support Services is 06AADCB4999D1ZK, registered in Haryana.
The CIN (Corporate Identification Number) of Icall Support Services is U72400HR2008PTC038134. It is issued by the Ministry of Corporate Affairs under the Companies Act, 2013, and uniquely identifies the company in India.
Icall Support Services was incorporated on 07 July 2008, making it 18+ years old. It is registered with the Registrar of Companies, Delhi.
Icall Support Services has 7 deals on record (3 rights issues, 2 acquisitions, 1 funding round), with disclosed funding of ₹2.3 Cr; the latest was in May 2024.
The peers of Icall Support Services by revenue are Karvy Digikonnect Limited, Tata Motors Global Services Limited, Vistra International Expansion (India) Private Limited, Nextwealth Entrepreneurs Private Limited, Clairvoyant India Private Limited and 5 more, all in the Outsourcing industry (Diversified BPO).
Neeraj Gupta was appointed as Director on 25 Sep 2025. Alok Bansal ceased to be Director on 28 Feb 2025. Manoj Sharma was appointed as Director on 01 Sep 2017. Icall Support Services has 7 board changes on record in total.
Icall Support Services has 2 MSME Form 1 returns on record for the period ending Sep 2022, listing 7 overdue payments to 6 micro and small suppliers. The latest return was filed on 29 Oct 2022.