About Brightback
Brightback is a Technology company based in San Francisco (United States) founded in 2018, and was acquired by Chargebee in January 2022. It operates as a customer retention and churn management are enabled by Brightbacks software. Brightback has raised $11 million across 2 funding rounds from investors including Chargebee, Index Ventures and Matrix. Its focus areas include Enterprise Applications, Customer Success Management and Customer Retention. Its competitors include UrbanFox, SilkChart, Magnify, Upollo and Cultos and 1 more; 4 of its 6 listed competitors have raised funding.
Company details
Founded in 2018 and headquartered in San Francisco, United States, Brightback operates in the software sector focused on customer retention and churn management. Tools are provided to identify at-risk customers and facilitate engagement through the platform to reduce churn. Onboarding processes are supported, along with analytics on churn rates. Integrations are available with Salesforce, Intercom, Slack, Segment, and Zapier. Clients including SparkPost, CrazyEgg, Copper, and GitBook are served.
- Headquarters San Francisco, United States
- SectorsTechnology
- Email••••••••
- Website brightback.com
- Social LinkedIn X
- Acquired by Chargebee (Jan 2022)
Funding Insights of Brightback
Brightback has successfully raised a total of $11M across 2 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $11M
- Total Rounds 2
- First Round $11M
(Sep 2018)
- Investors Count 5
All 2 funding rounds of Brightback with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2021 | – | Series A | – | – | |
| Sep 2018 | $11M | Series A | – | Index Ventures |
6 investors in total: 6 institutional.
Investors in Brightback
Brightback has secured backing from 6 investors, including venture fund and institutional investors. Prominent investors backing the company include Chargebee, Index Ventures and Matrix.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital investments in technology startups and entrepreneurs. | – | indexventures.com | - | |
Early-stage ventures are funded by the investment firm. | – | matrix.vc | San Francisco, United States | |
US focused venture capital firm | – | rembrandtvc.com | Menlo Park, United States | |
Venture capital investments are directed toward marketplace and SaaS companies. | – | pointnine.com | Berlin, Germany | |
- | – | verissimo.vc | - | |
Cloud-based solutions for billing, subscriptions, and revenue management are provided. | 2011 | chargebee.com | Bethesda, United States |
Investor details for Brightback
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Brightback
237 people are tracked at Brightback (48 in leadership, 4 in board & advisors, 185 in team).
| Name | Role | Group |
|---|---|---|
Luigi Ciniglio | Director, Commercial Business & Legal Affairs | Leadership |
Nikhil Muralitharan | Senior Director Of Marketing | Leadership |
Erin Gunaratna | Vp, Corporate Marketing & Communications | Leadership |
Saravanan KP | CTO & Co-Founder | Leadership |
Krish Subramaniam | CEO & Co-Founder | Leadership |
Shreyas Shreenivas | Director Of Engineering | Leadership |
Amy Activille | Human Resources Business Partner EMEA & APAC | Leadership |
Manikandan G | Director HR | Leadership |
Karthik Srinivasan | Vice President Finance | Leadership |
Neerav Patwa | Director | Leadership |
Praveen Francis | Vice President Creative | Leadership |
Dorian Ducker | Global Sales Program Manager (chief Of Staff) | Leadership |
Fatima Q. | Director Of Product Marketing | Leadership |
Mike Beach | CFO | Leadership |
Denis Curran | Chief Legal Officer | Leadership |
Guy Marion | CMO | Leadership |
Stefanie Carswell | Director Of Fp&a | Leadership |
Ahad Syed | VP Of Engineering | Leadership |
Sudharshan Aj | Vice President Of Engineering | Leadership |
Brian Clark | President, Go-to-Market | Leadership |
217 more people are available in the full profile.
Complete people profiles for Brightback
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Brightback
4 dated milestones of Brightback across 4 years, from founding to its latest funding, stage changes and deals.
- Founded Brightback is founded.
- Funding First funding round of $11.0M.
- Funding Latest funding round, Series A,.
- Exit Acquired by Chargebee.
Competitors of Brightback
Brightback has 6 listed competitors in our database, 4 of them funded. They include UrbanFox, SilkChart, Magnify, Upollo and Cultos, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| urbanfox.io | 2015 | Mayo, Ireland | $11.77M | – | AI-enabled analytics platform for sales and customer retention | |
| silkchart.com | 2022 | Sacramento, United States | $5.33M | – | Offering customer retention solutions | |
| magnify.io | 2018 | Seattle, United States | $12M | 9 | AI-based solutions for customer retention and experience optimization are provided. | |
| upollo.ai | 2022 | Sydney, Australia | $2.78M | – | Conversion rate optimization solutions are delivered via the Upollo platform. | |
| cultos.io | 2021 | San Francisco, United States | – | – | Loyalty and influencer marketing services are provided by Cultos. | |
| subset.so | 2020 | San Francisco, United States | – | 2 | Sales enablement and customer success solutions are provided for enterprises. |
Detailed competitors of Brightback
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Top companies in Collaboration & Community Tools
10 companies that operate in the same segment as Brightback (Collaboration & Community Tools), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | – | USD 23.77 B | 30,710 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Product experience is managed through cloud-based analytics and feedback tools. | 2013 | Raleigh, North Carolina, United States | USD 468.19 M | – | – | |
Automated usability testing and feedback for mobile experiences is provided. | 2007 | San Francisco, California, United States | USD 148.5 M | USD 21.68 M | 557 | |
A cloud-based platform is utilized for creating customizable surveys. | 1999 | Palo Alto, California, United States | USD 694 M | – | – | |
AI-powered loyalty management software is offered for enterprises. | 2008 | Bengaluru, Karnataka, India | USD 239.1 M | USD 78.34 M | 571 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
Real-time communication and conversational AI solutions are provided by Agora. | 2014 | Guangzhou, Guangdong, China | USD 55 M | USD 141.43 M | 608 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 |
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Frequently Asked Questions about Brightback
Brightback was founded in 2018.
Brightback is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Brightback is a funded company, having raised a total of $11M across 2 funding rounds to date. The company's 1st funding round was a Series A of $11M, raised on Sep 2018.
Founded in 2018 and headquartered in San Francisco, United States, Brightback operates in the software sector focused on customer retention and churn management. Tools are provided to identify at-risk customers and facilitate engagement through the platform to reduce churn. Onboarding processes are supported, along with analytics on churn rates. Integrations are available with Salesforce, Intercom, Slack, Segment, and Zapier. Clients including SparkPost, CrazyEgg, Copper, and GitBook are served.
Brightback has 6 investors. Key investors include Chargebee, Index Ventures, Matrix, Rembrandt Partners, and Point Nine.
Yes. Brightback was acquired by Chargebee in January 2022.