About Decagon
Decagon is a Technology company based in San Francisco (United States) founded in 2023 by Jesse Zhang and Ashwin Sreenivas. AI tools for enterprise customer support management are developed. It operates on a SaaS (Software-as-a-Service) and AI-as-a-Service model. Decagon has raised $476 million across 6 funding rounds from investors including Accel, Plug and Play Tech Center and Neo. The company has 646 employees. Decagon was last valued at $4.5 billion in January 2026. Its chief executive, as recorded, is Jesse Zhang. Its website decagon.ai draws about 257 thousand monthly visits. Decagon offers products and services including Decagon Conversational AI Platform, Agent Operating Procedures (AOPs), and Omnichannel Support. Its focus areas include Software, Artificial Intelligence, Customer Experience and Support Solutions. Its legal entity is DECAGON AI, INC.
Company details
Decagon is engaged in developing a conversational AI platform to build, optimize, and scale AI agents for customer support. The company serves various industries including retail, travel, hospitality, technology, financial services, health, wellness, media, and telecommunications. Solutions provided by Decagon include Agent Operating Procedures (AOPs), omnichannel support across chat, email, and voice, and seamless integration with existing systems. The platform is designed to deliver an always-on concierge experience, enhancing customer interactions through AI-driven insights, enterprise-grade guardrails, and rapid deployment for measurable ROI.
- Headquarters San Francisco, United States
- Employees 646
- Founders Jesse Zhang, Ashwin Sreenivas
- Stage Unicorn
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website decagon.ai
- Social LinkedIn X
- Legal Name Decagon Ai, Inc.
- Total Equity Funding$476M (USD)
in 6 rounds
- Latest Funding Round$250M (USD), Series D
Jan 2026
- InvestorsAccel
& 29 more
- Employee Count646
Products & Services of Decagon
Decagon offers a comprehensive portfolio of products and services, including Decagon Conversational AI Platform, Agent Operating Procedures (AOPs), and Omnichannel Support.
A platform for building scalable AI customer agents.
Tools to create dynamic AI customer support logic.
Unified AI support across chat, email, and voice.
Funding Insights of Decagon
Decagon has successfully raised a total of $476M across 6 strategic funding rounds. The most recent funding activity was a Series D round of $250 million completed in January 2026. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $476M
- Total Rounds 6
- Last Round Series D — $250M
- First Round $5M
(Jun 2024)
- Investors Count 30
All 6 funding rounds of Decagon with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2026 | $250M | Series D | – | Coatue, Index Ventures | |
| Nov 2025 | Series C | – | – | ||
| Jun 2025 | $131M | Series C | – | Accel, a16z | |
| Oct 2024 | $65M | Series B | – | Bain Capital Ventures | |
| Jun 2024 | $5M | Seed | – | a16z | – |
| Jun 2024 | $30M | Series A | – | Accel |
| Date | Valuation | Stage |
|---|
Full valuation and stage history of Decagon
Every valuation point, the growth-stage changes (minicorn, soonicorn, unicorn) and the dates behind them require an active premium plan.
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Last known valuation $4.5B (Jan 2026). 30 investors in total: 21 institutional and 9 angel.
Investors in Decagon
Decagon has secured backing from 30 investors, including angel, venture fund, and institutional investors. Prominent investors backing the company include Accel, Plug and Play Tech Center and Neo.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Accel is recognized as a leading venture capital firm. | 1983 | accel.com | Palo Alto, United States | |
Investments in multiple sectors are made by Bond Capital. | bondcap.com | San Francisco, United States | ||
Early-stage investments are directed toward disruptive technologies and innovations. | acme.vc | San Francisco, United States | ||
Venture capital fund focused on investing in multiple sectors | baincapitalventures.com | Boston, United States | ||
Venture capital investments in technology sectors are handled by Andreessen Horowitz. | a16z.com | |||
Early-stage investments are directed toward tech startups by Forerunner Ventures. | forerunnerventures.com | San Francisco, United States | ||
A sector-agnostic acceleration program for startups is operated by Avra. | avracap.com | San Francisco, United States | ||
Venture capital firm focused on multiple sectors | t.capital | |||
Provider of an investment platform for various stages | coatue.com | New York, United States | ||
Venture capital investments in technology startups and entrepreneurs. | indexventures.com |
Investor details for Decagon
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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People of Decagon
10 people are tracked at Decagon (6 in leadership, 4 in team); the tracked headcount is 646.
| Name | Role | Group |
|---|---|---|
Jesse Zhang | Co-Founder & CEO | Leadership |
Ashwin Sreenivas | Co-Founder & CTO | Leadership |
Joseph Blake Winston IV | Director of Legal | Leadership |
Julian Jacobson | Director, Enterprise Sales | Leadership |
Paloma Ochi | VP Marketing | Leadership |
Calvin Hartanto | Office Of The CEO | Leadership |
Trevor A. | Software Engineer | Team |
Steve Jiang | Software Engineer | Team |
Grace Kuester | Enterprise Account Executive | Team |
Hao P. | Engineering | Team |
Complete people profiles for Decagon
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Timeline of Decagon
4 dated milestones of Decagon across 3 years, from founding to its latest funding, stage changes and deals.
- Founded Decagon is founded.
- Funding First funding round of $5.0M.
- Milestone Reaches Unicorn status.
- Funding Latest funding round, Series D, of $250.0M.
Web traffic of Decagon
The website of Decagon (decagon.ai) receives about 256.6K visits a month.
- Monthly visits256.6K
▲ 41.2% vs previous month
Websites whose visitors overlap most with Decagon. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| calendly.com | 100% | 40.1M | #1,297 | View details | |
| figma.com | 99% | 84.7M | #221 | View details | |
| notion.so | 99% | 178.3M | #160 | View details | |
| leetcode.com | 97% | 38.5M | #1,101 | View details | |
| levels.fyi | 96% | 3.2M | #12,525 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Decagon
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
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Verified entity values are shown only after access is granted.
Top companies in Chatbots
3 companies that operate in the same segment as Decagon (Chatbots) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | 325 |
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Related news about Decagon
Complete news archive for Decagon
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Frequently Asked Questions about Decagon
Decagon was founded in 2023 and raised its 1st funding round 1 year after it was founded.
Decagon is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Jesse Zhang is the CEO of Decagon, as recorded in our data. They have also founded this company.
Decagon is a funded company, having raised a total of $476M across 6 funding rounds to date. The company's 1st funding round was a Seed of $5M, raised on Jun 2024.
Decagon has 646 employees.
Decagon is engaged in developing a conversational AI platform to build, optimize, and scale AI agents for customer support. The company serves various industries including retail, travel, hospitality, technology, financial services, health, wellness, media, and telecommunications. Solutions provided by Decagon include Agent Operating Procedures (AOPs), omnichannel support across chat, email, and voice, and seamless integration with existing systems. The platform is designed to deliver an always-on concierge experience, enhancing customer interactions through AI-driven insights, enterprise-grade guardrails, and rapid deployment for measurable ROI.
Decagon offers Decagon Conversational AI Platform, Agent Operating Procedures (AOPs), and Omnichannel Support.
Decagon has 30 investors. Key investors include Accel, Plug and Play Tech Center, Neo, A*, and Ribbit Capital.
The valuation of Decagon is $4.5B as of Jan 2026.
Decagon operates through Decagon Ai, Inc..
The website of Decagon receives about 257 thousand visits a month.