About Engageware
Engageware is a Technology company based in Tewksbury (United States) founded in 1999. Provider of customer engagement and knowledge management solutions. Engageware has completed 1 acquisition, including Aivo. Its chief executive, as recorded, is Bill Clark. Its website engageware.com draws about 49 thousand monthly visits. Engageware offers products and services including Virtual Assistant, Appointment Scheduling, Knowledge Management, and Live Assist. Its focus areas include Enterprise Applications, Customer Service Software, Customer Self Service and Knowledge Management. Its legal entity is TIMETRADE SYSTEMS, INC. Its competitors include Scribe, Bloomfire and Guru; 3 of its 3 listed competitors have raised funding.
Company details
Engageware was founded in 1999 and is based in Tewksbury, United States. Solutions for customer engagement and knowledge management are offered within the software sector. Real-time support is facilitated for businesses through tools that automate query resolutions, enable custom interactions, and engage employees. Audience appointment scheduling is also included in the platforms operations.
- Headquarters Tewksbury, United States
- SectorsTechnology
- Website category Business and Consumer Services · Marketing and Advertising
- Phone•••• ••••
- Website engageware.com
- Social LinkedIn X YouTube
- Legal Name Timetrade Systems, Inc
Products & Services of Engageware
Engageware offers a comprehensive portfolio of products and services, including Virtual Assistant, Appointment Scheduling, Knowledge Management, and Live Assist.
Automates customer interactions across multiple channels for efficient service.
Converts opportunities into revenue through secure booking systems.
Enhances efficiency with AI-powered content search and support.
Provides AI-driven assistance for real-time customer interactions.
Apps and channels of Engageware
its YouTube channel Engageware has 366 subscribers and 19 videos.
Videos from Engageware
The most watched videos on Engageware's YouTube channel, Engageware (366 subscribers). Click a video to play it here.
More on Engageware.
Funding Insights of Engageware
- Total Rounds 1
- Investors Count 1
All 1 funding rounds of Engageware with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun 2023 | Debt – Conventional | – | – |
1 investors in total: 1 institutional.
Investors in Engageware
Engageware has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Accel-KKR.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investments are focused on mid-market software and technology-enabled services firms. | accel-kkr.com | Menlo Park, United States |
Investor details for Engageware
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Engageware
46 people are tracked at Engageware (10 in leadership, 36 in team).
| Name | Role | Group |
|---|---|---|
Bill Clark | CEO | Leadership |
Chris Edris | Director, Global Customer Support | Leadership |
John Loring | Co-Founder and Chief Technologist of Engageware | Leadership |
Michael Forsyth | Vice President Of Engineering | Leadership |
Justin Smith | Director, Product Management | Leadership |
Dave Blahnik | Chief Financial Officer | Leadership |
Cindy Crowley | Vice President Finance and Administration | Leadership |
Christopher Hydak | Head of Hosting Operations and Security Officer | Leadership |
Sue Wilcox | Director of Account Management/Sales | Leadership |
Amanda Butkewich | Director Of Product Marketing | Leadership |
Stephen Nicholls | Client Services & Project Manager | Team |
Jason Malstrom | Senior DevOps Engineer | Team |
Stacy LeBlanc | Strategic Account Manager | Team |
Evan H. | Lead Solutions Architect | Team |
Franklin Perez | Devops Tech Lead | Team |
Daniel Wibowo | Sr. Product Marketing Manager | Team |
Ignacio Flores Marin | QA Automation Engineer | Team |
Agustina Barreca | Desarrollador De Front-end | Team |
Paul Downey | Account Manager | Team |
Anna Papazoglou-Walker | Sr. Application Consultant/project Manager/customer Success Manager | Team |
26 more people are available in the full profile.
Complete people profiles for Engageware
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by Engageware
Engageware has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Aivo.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Virtual agents are developed for multichannel customer inquiries. | aivo.co | Miami, United States | 2011 | Aug 2023 | •••• |
Complete acquisition details for Engageware
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
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- Exports
Verified entity values are shown only after access is granted.
Timeline of Engageware
3 dated milestones of Engageware across 24 years, from founding to its latest funding, stage changes and deals.
- Founded Engageware is founded.
- Funding First funding round.
- Acquisition Acquires Aivo.
Competitors of Engageware
Engageware has 3 listed competitors in our database, 3 of them funded. They include Scribe, Bloomfire and Guru.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| scribehow.com | 2019 | San Francisco, United States | $53M | 26 | Step-by-step guides for sales demos and customer training are auto-generated. | |
| bloomfire.com | 2010 | Austin, United States | $32.85M | 27 | Cloud-based platform for knowledge management and team collaboration is provided. | |
| getguru.com | 2013 | Philadelphia, United States | $68.05M | 154 | Knowledge is captured and shared through expert-created cards. |
Detailed competitors of Engageware
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Verified entity values are shown only after access is granted.
Web traffic of Engageware
The website of Engageware (engageware.com) receives about 49.1K visits a month and ranks #784,474 among all websites worldwide, #3,490 in Marketing and Advertising.
- Monthly visits49.1K
▲ 46.6% vs previous month
- Unique visitors5.2K
per month
- Global rank#784,474
among all websites
- Category rank#3,490
Business and Consumer Services · Marketing and Advertising
- Bounce rate32%
- Pages per visit4.5
- Average visit3 min 34 sec
- DevicesDesktop 79% · Mobile 21%
Websites whose visitors overlap most with Engageware. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| straitsresearch.com | 100% | 127.1K | #394,968 | View details | |
| sanalabs.com | 64% | 344K | #165,133 | View details | |
| pega.com | 63% | 749.4K | #59,672 | View details | |
| timetap.com | 60% | #83,026 | View details | ||
| appointedd.com | 60% | 221.8K | #256,779 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 10 similar websites and full traffic analytics for Engageware
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 10 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as Engageware (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Engageware
Complete news archive for Engageware
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
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- Brand-specific news history
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Frequently Asked Questions about Engageware
Engageware was founded in 1999 and raised its 1st funding round 24 years after it was founded.
Engageware is headquartered in Tewksbury, United States. It is registered at Tewksbury, Massachusetts, United States.
Bill Clark is the CEO of Engageware, as recorded in our data.
Engageware was founded in 1999 and is based in Tewksbury, United States. Solutions for customer engagement and knowledge management are offered within the software sector. Real-time support is facilitated for businesses through tools that automate query resolutions, enable custom interactions, and engage employees. Audience appointment scheduling is also included in the platforms operations.
Engageware offers Virtual Assistant, Appointment Scheduling, Knowledge Management, and Live Assist.
Engageware has made 1 acquisition, including Aivo.
Engageware has 1 investor. Key investors include Accel-KKR.
Engageware operates through Timetrade Systems, Inc.