About PolyAI
PolyAI is a company based in London (United Kingdom) founded in 2017 by Pei Hao Su, Tsung Hsien Wen, and Nikola Mrksic. It operates as a AI-as-a-Service, and Subscription Services. PolyAI has raised $204.5 million across 7 funding rounds from investors including Twilio, Zendesk and Khosla Ventures. PolyAI offers products and services including Agent Studio and Voice AI Agents. PolyAI operates in a competitive market with competitors including LivePerson, Kustomer, ASAPP, EliseAI and TrustYou, among others.
- Headquarter London, United Kingdom
- Founders Pei Hao Su, Tsung Hsien Wen, Nikola Mrksic
-
Sectors
TechnologyFinancial Services
-
Email
***********
-
Phone
*********
-
Website
*********
-
Social
*********
- Legal Name Polyai Ltd.
-
Annual Revenue
-
Net Profit
-
EBITDA
-
Total Equity Funding
$204.5 M (USD)
in 7 rounds
-
Latest Funding Round
$86 M (USD), Series D
Dec 15, 2025
-
Investors
Twilio
& 14 more
-
Employee Count
Employee Count
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of PolyAI
PolyAI offers a comprehensive portfolio of products and services, including Agent Studio and Voice AI Agents. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
A platform for building omnichannel conversational AI experiences.
AI agents providing lifelike voice customer interactions.
Unlock access to complete
Unlock access to complete
Funding Insights of PolyAI
PolyAI has successfully raised a total of $204.5M across 7 strategic funding rounds. The most recent funding activity was a Series D round of $86 million completed in December 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 7
- Last Round Series D — $86.0M
-
First Round
First Round
(22 Nov 2017)
- Investors Count 15
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Dec, 2025 | Amount | Series D - PolyAI | Valuation | Hedosophia , Khosla Ventures | |
| May, 2024 | Amount | Series C - PolyAI | Valuation | Hedosophia | |
| Sep, 2022 | Amount | Series B - PolyAI | Valuation | Georgian |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in PolyAI
PolyAI has secured backing from 15 investors, including venture fund and institutional investors. Prominent investors backing the company include Twilio, Zendesk and Khosla Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Investments in growth-stage companies are made by Hedosophia.
|
Founded Year | Domain | Location | |
|
Venture capital arm of Nvidia
|
Founded Year | Domain | Location | |
|
Early-stage startups are funded by this venture capital firm.
|
Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
|
Founded Year | Domain | Location | |
|
Startup ecosystems are ignited through strategic investments by Signite Partners.
|
Founded Year | Domain | Location | |
|
Venture capital is directed toward companies in multiple sectors.
|
Founded Year | Domain | Location | |
|
Venture capital is invested in cybersecurity, fintech, and AI startups.
|
Founded Year | Domain | Location |
Investments & Acquisitions by PolyAI
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Bionic investment advisor platform
|
2016 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 |
Financial Statements - PolyAI
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Polyai Comparisons
Competitors of PolyAI
PolyAI operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as LivePerson, Kustomer, ASAPP, EliseAI and TrustYou, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Conversational AI platform is provided for digital customer experiences.
|
|
| domain | founded_year | HQ Location |
Cloud-based customer service CRM platform
|
|
| domain | founded_year | HQ Location |
AI-based customer experience solutions for service agents are provided.
|
|
| domain | founded_year | HQ Location |
Conversational AI platforms are provided for housing and healthcare automation.
|
|
| domain | founded_year | HQ Location |
Cloud-based reputation management solutions are offered for hospitality industries.
|
|
| domain | founded_year | HQ Location |
Lead generation is enabled via chatbots for real estate agents.
|
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
|
|
| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
|
|
| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
|
|
| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
|
Latest news on Polyai
Frequently Asked Questions about PolyAI
When was PolyAI founded?
PolyAI was founded in 2017.
Where is PolyAI located?
PolyAI is headquartered in London, United Kingdom. It is registered at London, England, United Kingdom.
Who is the current CEO of PolyAI?
Nikola Mrksic is the current CEO of PolyAI. They have also founded this company.
Is PolyAI a funded company?
PolyAI is a funded company, having raised a total of $204.5M across 7 funding rounds to date. The company's 1st funding round was a Series B of $40M, raised on Nov 22, 2017.
What does PolyAI do?
PolyAI is engaged in creating advanced conversational AI solutions, focusing on lifelike voice agents for customer service. The company serves various sectors including healthcare, financial services, retail, and hospitality. Solutions are provided for use cases like account management, billing, and booking, ensuring seamless omnichannel experiences. Operations are supported across multiple languages with robust security and integrations, catering to enterprise-scale needs.
Who are the top competitors of PolyAI?
PolyAI's top competitors include LivePerson, ASAPP and EliseAI.
What products or services does PolyAI offer?
PolyAI offers Agent Studio and Voice AI Agents.
Who are PolyAI's investors?
PolyAI has 15 investors. Key investors include Twilio, Zendesk, Khosla Ventures, Georgian, and Hedosophia.
Book a demo & talk to our team
Share a few details and we’ll reach out to schedule a session.