About PolyAI
PolyAI is a company based in London (United Kingdom) founded in 2017 by Pei Hao Su, Tsung Hsien Wen, and Nikola Mrksic. It operates as a AI-as-a-Service and Subscription Services. PolyAI has raised $204.5 million across 7 funding rounds from investors including Twilio, Zendesk and Khosla Ventures. PolyAI offers products and services including Agent Studio and Voice AI Agents. PolyAI operates in a competitive market with competitors including LivePerson, Kustomer, ASAPP, EliseAI and TrustYou, among others.
- Headquarter London, United Kingdom
- Founders Pei Hao Su, Tsung Hsien Wen, Nikola Mrksic
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Sectors
TechnologyFinancial Services
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Email
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Phone
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Website
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Social
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- Legal Name Polyai Ltd.
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$204.5 M (USD)
in 7 rounds
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Latest Funding Round
$86 M (USD), Series D
Dec 15, 2025
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Investors
Twilio
& 14 more
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Employee Count
Not available
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Products & Services of PolyAI
PolyAI offers a comprehensive portfolio of products and services, including Agent Studio and Voice AI Agents.
A platform for building omnichannel conversational AI experiences.
AI agents providing lifelike voice customer interactions.
People of PolyAI
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Funding Insights of PolyAI
PolyAI has successfully raised a total of $204.5M across 7 strategic funding rounds. The most recent funding activity was a Series D round of $86 million completed in December 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in PolyAI
PolyAI has secured backing from 15 investors, including venture fund and institutional investors. Prominent investors backing the company include Twilio, Zendesk and Khosla Ventures.
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Investments in growth-stage companies are made by Hedosophia.
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Venture capital arm of Nvidia
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Early-stage startups are funded by this venture capital firm.
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Investor details for PolyAI
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Investments & Acquisitions by PolyAI
Investment portfolio details for PolyAI
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Financial Statements - PolyAI
Detailed financials for PolyAI
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Polyai Comparisons
Peer comparison for PolyAI
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Competitors of PolyAI
PolyAI operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as LivePerson, Kustomer, ASAPP, EliseAI and TrustYou, among others.
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Conversational AI platform is provided for digital customer experiences.
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Cloud-based customer service CRM platform
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AI-based customer experience solutions for service agents are provided.
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Conversational AI platforms are provided for housing and healthcare automation.
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Cloud-based reputation management solutions are offered for hospitality industries.
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Lead generation is enabled via chatbots for real estate agents.
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Detailed competitors of PolyAI
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Latest news on Polyai
Complete news archive for PolyAI
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Frequently Asked Questions about PolyAI
PolyAI was founded in 2017.
PolyAI is headquartered in London, United Kingdom. It is registered at London, England, United Kingdom.
Nikola Mrksic is the current CEO of PolyAI. They have also founded this company.
PolyAI is a funded company, having raised a total of $204.5M across 7 funding rounds to date.
PolyAI is engaged in creating advanced conversational AI solutions, focusing on lifelike voice agents for customer service. The company serves various sectors including healthcare, financial services, retail, and hospitality. Solutions are provided for use cases like account management, billing, and booking, ensuring seamless omnichannel experiences. Operations are supported across multiple languages with robust security and integrations, catering to enterprise-scale needs.
PolyAI's top competitors include LivePerson, ASAPP and EliseAI.
PolyAI offers Agent Studio and Voice AI Agents.
PolyAI has 15 investors. Key investors include Twilio, Zendesk, Khosla Ventures, Georgian, and Hedosophia.