About Sykes
Sykes is a company based in Tampa (United States) founded in 1977 was acquired by Foundever in June 2021.. Sykes has completed 5 acquisitions, including Alpineaccess, Apex America and Clearlink. Sykes offers products and services including CX Delivery, Conversational AI, and Generative AI. Sykes operates in a competitive market with competitors including Genpact, Sutherland, Quess, Datamatics and Hexaware, among others.
- Headquarter Tampa, United States
- Stage Public
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Sectors
Business Services
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Sykes Enterprises (India) Private Limited
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
- Investors
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Employee Count
Employee Count
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Investments & Acquisitions
Alpineaccess
& 4 more
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Acquired by
Foundever
(Jun 18, 2021)
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Products & Services of Sykes
Sykes offers a comprehensive portfolio of products and services, including CX Delivery, Conversational AI, and Generative AI. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for outsourcing customer experience and support services
AI tools for enhancing customer interactions and automation
Technology for creating personalized customer experiences
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Software Development Team
121 people
Operations Team
61 people
Leadership Team
55 people
Sales and Marketing
31 people
Human Resources and Administration
26 people
Senior Team
21 people
Customer Team
15 people
Finance and Accounting
13 people
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Funding Insights of Sykes
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Sykes
Sykes has secured backing from 1 investor. Prominent investors backing the company include Foundever. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Global provider of customer experience outsourcing and support services for brands.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Sykes
Sykes has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Alpineaccess, Apex America and Clearlink. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Consulting services for process optimization and RPA are provided.
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2014 | ||||
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Self-service and Call center Software
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2004 | ||||
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Customer experience services are provided by Apex America in Argentina.
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2003 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Sykes
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Sykes Comparisons
Competitors of Sykes
Sykes operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Genpact, Sutherland, Quess, Datamatics and Hexaware, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Provider of end-to-end business process outsourcing services
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| domain | founded_year | HQ Location |
Business process and technology management services are provided globally.
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| domain | founded_year | HQ Location |
Provider of outsourcing and business services
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| domain | founded_year | HQ Location |
Cloud-based text analytics and cognitive automation services are provided.
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| domain | founded_year | HQ Location |
Provider of IT consulting and BPO services
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| domain | founded_year | HQ Location |
Provider of customer care and back office support services for multiple sectors
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Sykes
Frequently Asked Questions about Sykes
When was Sykes founded?
Sykes was founded in 1977.
Where is Sykes located?
Sykes is headquartered in Tampa, United States. It is registered at Tampa, Florida, United States.
What does Sykes do?
Sykes Enterprises was founded in 1977 and is headquartered in Tampa, United States. Operations focus on the business process outsourcing sector, where customer contact management services are delivered via phone, e-mail, web, chat, and social media. Additional capabilities include multi-lingual sales order processing, payment processing, inventory control, product delivery, and handling of product returns.
Who are the top competitors of Sykes?
Sykes's top competitors include Quess, Datamatics and TaskUs.
What products or services does Sykes offer?
Sykes offers CX Delivery, Conversational AI, and Generative AI.
How many acquisitions has Sykes made?
Sykes has made 5 acquisitions, including Alpineaccess, Apex America, and Clearlink.
Who are Sykes's investors?
Sykes has 1 investor. Key investors include Foundever.