About Sykes
Sykes is a Business Services company based in Tampa (United States) founded in 1977, and was acquired by Foundever in June 2021. Customer contact management solutions are offered through multiple channels. Sykes has completed 5 acquisitions, including Alpineaccess, Apex America and Clearlink. Its website sykes.com draws about 23 thousand monthly visits. Sykes offers products and services including CX Delivery, Conversational AI, and Generative AI. Its focus areas include BPO Services and Horizontal. Its legal entity is Sykes Enterprises (india) Private Limited. Its competitors include Genpact, Sutherland and TaskUs; 2 of its 3 listed competitors have raised funding.
Company details
Sykes Enterprises was founded in 1977 and is headquartered in Tampa, United States. Operations focus on the business process outsourcing sector, where customer contact management services are delivered via phone, e-mail, web, chat, and social media. Additional capabilities include multi-lingual sales order processing, payment processing, inventory control, product delivery, and handling of product returns.
- Investors
- Investments & AcquisitionsAlpineaccess
& 4 more
- Acquired byFoundever
(Jun 2021)
Products & Services of Sykes
Sykes offers a comprehensive portfolio of products and services, including CX Delivery, Conversational AI, and Generative AI.
Platform for outsourcing customer experience and support services
AI tools for enhancing customer interactions and automation
Technology for creating personalized customer experiences
Apps and channels of Sykes
its YouTube channel Foundever Life has 9.82K subscribers and 30 videos.
Videos from Sykes
The most watched videos on Sykes's YouTube channel, Foundever Life (9.82K subscribers). Click a video to play it here.
More on Foundever Life.
Investors in Sykes
Sykes has secured backing from 1 investor. Prominent investors backing the company include Foundever.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Global provider of customer experience outsourcing and support services for brands. | 1994 | foundever.com | Miami, United States |
Investor details for Sykes
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People of Sykes
465 people are tracked at Sykes (206 in leadership, 259 in team).
| Name | Role | Group |
|---|---|---|
Wesley Williams | Director Of Operations | Leadership |
Martin Wilkinson-Brown | Chief Marketing Officer | Leadership |
Laurent Delache | Global Head of CX | Leadership |
Carlos Pereira | Sr. Director & Country Manager - Nicaragua | Leadership |
Sabas Acosta | Vice President Of Account Management | Leadership |
John Sneed | General Manager, Philippines | Leadership |
Medrano | Director Of Area Operations, Client Services | Leadership |
John Henry V. | Director, PH HR Business Partners | Leadership |
Ash Padmanabhan | Chief Strategic Growth Officer | Leadership |
Justin Tibbitts | Global Director Of Account Management | Leadership |
Peter Pocholo Olanday | Senior Director | Leadership |
Eden Familara | Director, Global HR | Leadership |
Florian Schwarz | Global Business Development Director | Leadership |
Laurent Uberti | Founder, President & CEO | Leadership |
Olivier Camino | Founder & COO | Leadership |
Roland Csatári | Director, Global Account Management | Leadership |
Monica Anderson | Director, Global Account Management | Leadership |
Céline Carcy | Head of Financial Governance | Leadership |
Diwakar Chatterjee | Director - Global IT Infrastructure And Operations | Leadership |
Gema Marin Eizaguirre | Vice President Operations | Leadership |
445 more people are available in the full profile.
Complete people profiles for Sykes
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Investments & Acquisitions by Sykes
Sykes has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Alpineaccess, Apex America and Clearlink.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Consulting services for process optimization and RPA are provided. | symphonyhq.com | London, United Kingdom | 2014 | Oct 2018 | $67.92M | |
Marketing services are offered online and offline by Clearlink. | clearlink.com | Salt Lake, United States | 1999 | Mar 2016 | $207M | |
Self-service and Call center Software | qelp.com | Amsterdam, Netherlands | 2004 | Aug 2015 | $20.29M | |
Alpineaccess is headquartered in Denver, United States. | alpineaccess.com | Denver, United States | 0 | Jul 2012 | $150M | |
Customer experience services are provided by Apex America in Argentina. | apexamerica.com | Cordoba, Argentina | 2003 | Jul 2006 | •••• |
Complete acquisition details for Sykes
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Timeline of Sykes
8 dated milestones of Sykes across 44 years, from founding to its latest funding, stage changes and deals.
- Founded Sykes is founded.
- IPO Lists on the stock exchange (IPO).
- Acquisition Acquires Apex America.
- Acquisition Acquires Alpineaccess.
- Acquisition Acquires Qelp.
- Acquisition Acquires Clearlink.
- Acquisition Acquires Symphony HQ.
- Exit Acquired by Foundever.
Competitors of Sykes
Sykes has 3 listed competitors in our database, 2 of them funded. They include Genpact, Sutherland and TaskUs.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| genpact.com | 1997 | New York, United States | 129,140 | Provider of end-to-end business process outsourcing services | ||
| sutherlandglobal.com | 1986 | Pittsford, United States | $60M | 3,444 | Business process and technology management services are provided globally. | |
| taskus.com | 2008 | San Antonio, United States | $15M | Provider of customer care and back office support services for multiple sectors |
Detailed competitors of Sykes
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- Operating metrics
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Web traffic of Sykes
The website of Sykes (sykes.com) receives about 22.6K visits a month.
- Monthly visits22.6K
▲ 78.1% vs previous month
Websites whose visitors overlap most with Sykes. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
sykesassistance.com | sykesassistance.com | 100% | – | ||
careers.sykescottages.co.uk | careers.sykescottages.co.uk | 87% | #3,802,488 | – | |
alpineaccessjobs.ca | alpineaccessjobs.ca | 85% | – | ||
| sitel.com | 85% | 253.8K | #203,706 | View details | |
mynimo.com | mynimo.com | 56% | #149,237 | – | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 8 similar websites and full traffic analytics for Sykes
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- 8 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Business Process Outsourcing (BPO)
3 companies that operate in the same segment as Sykes (Business Process Outsourcing (BPO)) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Provider of customer care and back office support services for multiple sectors | 2008 | San Antonio, Texas, United States | USD 15 M | USD 1.18 B | 59,000 | |
Provider of end-to-end business process outsourcing services | 1997 | New York, New York, United States | USD 5.08 B | 140,000 | ||
Business process and technology management services are provided globally. | 1986 | Pittsford, New York, United States | USD 60 M |
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Related news about Sykes
Complete news archive for Sykes
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Frequently Asked Questions about Sykes
Sykes was founded in 1977.
Sykes is headquartered in Tampa, United States. It is registered at Tampa, Florida, United States.
Sykes Enterprises was founded in 1977 and is headquartered in Tampa, United States. Operations focus on the business process outsourcing sector, where customer contact management services are delivered via phone, e-mail, web, chat, and social media. Additional capabilities include multi-lingual sales order processing, payment processing, inventory control, product delivery, and handling of product returns.
Sykes's top competitors include TaskUs, Genpact and Sutherland.
Sykes offers CX Delivery, Conversational AI, and Generative AI.
Sykes has made 5 acquisitions, including Alpineaccess, Apex America, and Clearlink.
Sykes has 1 investor. Key investors include Foundever.
Sykes operates through Sykes Enterprises (India) Private Limited.
Yes. Sykes was acquired by Foundever in June 2021.