About USAN
USAN is a Technology company based in Norcross (United States) founded in 1989. Cloud-based solutions for contact centers, enhancing efficiency and customer interactions. It operates on a B2B and SaaS model. USAN has completed 1 acquisition, including Interactive Softworks. USAN offers products and services including Realm Software Solutions, AI Contact Analytics, and Managed Services. Its focus areas include Information Technology, Contact Center Solutions, AI Analytics and Customer Engagement. Similar companies include Dialpad, Genesys and Freshworks; 3 of its 3 listed similar companies have raised funding.
Company details
USAN provides comprehensive cloud-based contact center services, leveraging AWS technologies to optimize operations and boost agent productivity. They offer AI analytics, managed services, and seamless integrations for businesses. Activities include strategy assessments, implementation, and migration support. Based in the United States, USAN serves clients like Oncourse Home Solutions, focusing on omnichannel interactions and data-driven improvements.
- Investments & Acquisitions
Products & Services of USAN
USAN offers a comprehensive portfolio of products and services, including Realm Software Solutions, AI Contact Analytics, and Managed Services.
Platform for managing contact center operations and analytics.
Analyzes interactions to enhance customer and agent efficiency.
Handles implementation and optimization of contact center systems.
Apps and channels of USAN
its YouTube channel USAN has 67 subscribers and 6 videos.
Videos from USAN
The most watched videos on USAN's YouTube channel, USAN (67 subscribers). Click a video to play it here.
More on USAN.
People of USAN
66 people are tracked at USAN (25 in leadership, 41 in team).
| Name | Role | Group |
|---|---|---|
Carrie T. | Director, Third Level Support - Software as a Solution | Leadership |
Arohi Rajput | Vice President Of Development | Leadership |
Laura Hall | Head Of Marketing | Leadership |
Steve Walton | President & CEO | Leadership |
Donny Jackson | Senior Vice President | Leadership |
Andre Balta | Vice President Of Software Development | Leadership |
Mike Evenson | Senior Vice President Operations | Leadership |
Farid Shenassa | Chief Technology Officer | Leadership |
Maureen Young | Director, Business Analysis & PMO | Leadership |
Larry Newfield, CISSP, CEH, CSM | VP Information Security and Compliance | Leadership |
Jeanne Cagan | VP, Contract and Legal Compliance | Leadership |
James Moore PMP CSPO CSM | Vice President of Platform Operations | Leadership |
Loyd Olson | Chief Operating Officer | Leadership |
Paul Soligon | Chief Growth Officer | Leadership |
Alexander Turyev | Director Of AI Engineering | Leadership |
Walker Hutchinson | Devops Director/aws Enterprise Architect | Leadership |
Mark Buckley | Sr. Director - USAN Agile PMO | Leadership |
Eve W. | Vice President, Business Analysis, UX & SWD PMO | Leadership |
Greg Gunter | Sr. Director - Operations Services & Performance Improvement | Leadership |
Liz Satriano | Sr. Director, Technology Enablement | Leadership |
46 more people are available in the full profile.
Complete people profiles for USAN
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Investments & Acquisitions by USAN
USAN has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Interactive Softworks.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Software development services are provided by Interactive Softworks. | interactivesoftworks.com | Leesburg, United States | 2001 | Jun 2011 | •••• |
Complete acquisition details for USAN
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Timeline of USAN
2 dated milestones of USAN across 22 years, from founding to its latest funding, stage changes and deals.
- Founded USAN is founded.
- Acquisition Acquires Interactive Softworks.
Similar companies to USAN
USAN has 3 listed similar companies in our database, 3 of them funded. They include Dialpad, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed similar companies of USAN
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Web traffic of USAN
Websites that share an audience with USAN (usan.com).
Websites whose visitors overlap most with USAN. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| synergysolutionsinc.com | 97% | 3.6K | #3,990,636 | View details | |
| genesys.com | 78% | 513.7K | #109,612 | View details | |
| corvisacloud.com | 45% | View details | |||
| sundaysky.com | 21% | 165.2K | #315,687 | View details |
Top companies in AI in Sales & Support
2 companies that operate in the same segment as USAN (AI in Sales & Support) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
CRM platform for nonprofits to streamline marketing, scheduling, and supporter engagement. | 2023 | Atlanta, Georgia, United States | ||||
Zensara provides AI-driven solutions for medical documentation and patient assistance. | 2023 | Menlo Park, California, United States |
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Related news about Usan
Complete news archive for USAN
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Frequently Asked Questions about USAN
USAN was founded in 1989.
USAN is headquartered in Norcross, United States. It is registered at Norcross, Georgia, United States.
USAN provides comprehensive cloud-based contact center services, leveraging AWS technologies to optimize operations and boost agent productivity. They offer AI analytics, managed services, and seamless integrations for businesses. Activities include strategy assessments, implementation, and migration support. Based in the United States, USAN serves clients like Oncourse Home Solutions, focusing on omnichannel interactions and data-driven improvements.
USAN's top competitors include Genesys, Freshworks and Dialpad.
USAN offers Realm Software Solutions, AI Contact Analytics, and Managed Services.
USAN has made 1 acquisition, including Interactive Softworks.