Aucera

Mahwah, United States Founded: 1957 • Age: 69 yrs Acquired By ResultsCX
AI-based customer experience solutions are provided for e-commerce businesses.
Annual revenue - Latest available
Total funding - Funding intelligence
Employees - Tracked headcount
Investors 1 Known backers
Products 3 Services tracked
Competitors 8 Brand Intelligence

About Aucera

Aucera is a company based in Mahwah (United States) founded in 1957 was acquired by ResultsCX in March 2025. Aucera offers products and services including Omnichannel CX, AI and Robotic Process Automation, and Data Analytics and Consulting. Aucera operates in a competitive market with competitors including Medallia, BloomReach, eGain, Paystone and CloudCherry, among others.

  • Headquarter Mahwah, United States
  • Sectors
    Technology
    Retail
  • Email
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  • Phone
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  • Website
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  • Social
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Operational Areas
Technology → Marketing, Adtech & Commerce Technology Unlock Sub-Sector Unlock Segment
Retail → E-Commerce Technology & Services Unlock Sub-Sector Unlock Segment
Key Metrics
  • Annual Revenue
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  • Net Profit
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  • EBITDA
    Not available
  • Latest Funding Round
    Not available
  • Investors
  • Employee Count
    Not available
  • Acquired by
    ResultsCX

    (Mar 20, 2025)

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Products & Services of Aucera

Aucera offers a comprehensive portfolio of products and services, including Omnichannel CX, AI and Robotic Process Automation, and Data Analytics and Consulting.

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Category locked
Primary

Manages multi-channel interactions for efficient customer support services.

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Automates processes using AI to enhance business efficiency and performance.

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Offers analytics to improve decision-making and operational insights.

People of Aucera

Headcount 1000-5000
Employee Profiles 16
Employee Profiles
People
Brittany Gebhard
Assistant Manager Of Contact Center Operations
People
Tom Gleason
Vice President,
People
Celia Thomas
Director Of Client Success
People
Alice Cheryl
Manager Human Resources

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Funding Insights of Aucera

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Detailed funding history for Aucera

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Investors in Aucera

Aucera has secured backing from 1 investor. Prominent investors backing the company include ResultsCX.

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Investor Description Founded Year Domain Location
Customer experience management services are provided across multiple industries.
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Investor details for Aucera

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Investments & Acquisitions by Aucera

Investments
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Investment portfolio details for Aucera

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Financial Statements - Aucera

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Detailed financials for Aucera

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Aucera Comparisons

Aucera Primary company
Description
AI-based customer experience solutions are provided for e-co...
Location
Mahwah, United States
Founded Year
1957
Annual Revenue
Not available
Net Profit
Not available
EBITDA
Not available
Employees
Not available
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Peer comparison for Aucera

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Competitors of Aucera

Aucera operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Medallia, BloomReach, eGain, Paystone and CloudCherry, among others.

Company Name Domain Founded year HQ Location Description
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Medallia is focused on customer and employee experience management.
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SaaS-based product discovery and personalization for e-commerce are provided.
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SaaS-based customer management software solutions are offered for retail businesses.
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Customer engagement solutions for businesses are provided by Paystone.
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Customer experience management software
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Crowdsourced customer service platform is provided on-demand for issue resolution.
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Detailed competitors of Aucera

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Latest news on Aucera

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Complete news archive for Aucera

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Frequently Asked Questions about Aucera

Aucera was founded in 1957.

Aucera is headquartered in Mahwah, United States. It is registered at Mahwah, New Jersey, United States.

Christopher W Conway is the current CEO of Aucera.

Aucera was established in 1957 and is headquartered in Mahwah, United States. Operations focus on the e-commerce sector, where AI-based customer experience management solutions are delivered. Services offered include omnichannel customer interactions, robotic process automation, data analytics, and workforce management. Additional tools support enhanced operational efficiency for businesses in this domain.

Aucera's top competitors include BloomReach, CloudCherry and eGain.

Aucera offers Omnichannel CX, AI and Robotic Process Automation, and Data Analytics and Consulting.

Aucera has 1 investor. Key investors include ResultsCX.

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