Augment Cxm

San Francisco, United States Founded: 2016 • Age: 10 yrs Acquired By Sutherland
AI-based solutions for customer experience in contact centers are delivered.
Annual revenue - Latest available
Total funding - 1 rounds
Employees 4 Tracked headcount
Investors 2 Known backers
Products 4 Services tracked
Competitors 9 Brand Intelligence

About Augment Cxm

Augment Cxm is a company based in San Francisco (United States) founded in 2016 by Soren Mills was acquired by Sutherland in September 2022. The company has 4 employees as of December 31, 2021. Augment Cxm offers products and services including Augment CXM Platform, Anomaly Detection, Automated Reporting, and VoC Analytics. Augment Cxm operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.

  • Headquarter San Francisco, United States
  • Employees 4 as on 31 Dec, 2021
  • Founders Soren Mills
  • Sectors
    Technology
  • Email
    Locked
  • Phone
    Locked
  • Website
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  • Social
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  • Legal Name Augment Solutions, Inc.
Operational Areas
Technology → Enterprise Software & Productivity Solutions Unlock Sub-Sector Unlock Segment
Key Metrics
  • Annual Revenue
    Not available
  • Net Profit
    Not available
  • EBITDA
    Not available
  • Latest Funding Round
    Not available
  • Investors
    Sutherland

    & 1 more

  • Employee Count
    4

    as on Dec 31, 2021

  • Acquired by
    Sutherland

    (Sep 22, 2022)

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Products & Services of Augment Cxm

Augment Cxm offers a comprehensive portfolio of products and services, including Augment CXM Platform, Anomaly Detection, Automated Reporting, and VoC Analytics.

Product name locked
Category locked
Primary

AI tool for real-time analysis of customer interactions

Product name locked
Category locked
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Identifies unusual patterns in customer conversations

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Generates insights from voice and digital communications

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Analyzes customer voice data for sentiment and trends

People of Augment Cxm

Headcount 10-50
Employee Profiles 2
Employee Profiles
People
Matthew Swanson
CEO
People
Eric Dunn
CTO, Co-Founder (Sold to Sutherland 9/2022)

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Funding Insights of Augment Cxm

Investors in Augment Cxm

Augment Cxm has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Sutherland and Silicon Valley Data Capital.

All
Venture Fund
Investor Description Founded Year Domain Location
Investment in enterprise data technology is facilitated by this firm.
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Business process and technology management services are provided globally.
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Investor details for Augment Cxm

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Investments & Acquisitions by Augment Cxm

Investments
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Investment portfolio details for Augment Cxm

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Financial Statements - Augment Cxm

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Detailed financials for Augment Cxm

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Augment Cxm Comparisons

Augment Cxm Primary company
Description
AI-based solutions for customer experience in contact center...
Location
San Francisco, United States
Founded Year
2016
Annual Revenue
Not available
Net Profit
Not available
EBITDA
Not available
Employees
4
As of 2021
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Peer comparison for Augment Cxm

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Competitors of Augment Cxm

Augment Cxm operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.

Company Name Domain Founded year HQ Location Description
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based customer experience management software is provided for brands.
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Cloud-based unified communication software is delivered for businesses.
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Detailed competitors of Augment Cxm

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Latest news on Augment Cxm

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Complete news archive for Augment Cxm

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Frequently Asked Questions about Augment Cxm

Augment Cxm was founded in 2016 and raised its 1st funding round 2 years after it was founded.

Augment Cxm is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.

As of Dec 31, 2021, the latest employee count at Augment Cxm is 4.

Augment Cxm was founded in 2016 in San Francisco, United States, and operates in the AI sector focused on customer experience management. Solutions are provided for customer care, operations and quality assurance, customer service, insights, and contact centers. Integration is supported with standard customer experience and contact center software platforms.

Augment Cxm's top competitors include Twilio, Genesys and Freshworks.

Augment Cxm offers Augment CXM Platform, Anomaly Detection, Automated Reporting, and VoC Analytics.

Augment Cxm has 2 investors. Key investors include Sutherland, and Silicon Valley Data Capital.

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