About Augment Cxm
Augment Cxm is a company based in San Francisco (United States) founded in 2016 by Soren Mills was acquired by Sutherland in September 2022.. The company has 4 employees as of December 31, 2021. Augment Cxm offers products and services including Augment CXM Platform, Anomaly Detection, Automated Reporting, and VoC Analytics. Augment Cxm operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter San Francisco, United States
- Employees 4 as on 31 Dec, 2021
- Founders Soren Mills
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Augment Solutions, Inc.
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
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Investors
Sutherland
& 1 more
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Employee Count
4
as on Dec 31, 2021
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Acquired by
Sutherland
(Sep 22, 2022)
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Products & Services of Augment Cxm
Augment Cxm offers a comprehensive portfolio of products and services, including Augment CXM Platform, Anomaly Detection, Automated Reporting, and VoC Analytics. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI tool for real-time analysis of customer interactions
Identifies unusual patterns in customer conversations
Generates insights from voice and digital communications
Analyzes customer voice data for sentiment and trends
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Funding Insights of Augment Cxm
- Total Funding Total Funding
- Total Rounds 1
- Last Round Last Round
- First Round First Round
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jun, 2018 | Amount | Seed - Augment Cxm | Valuation | Silicon Valley Data Capital |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Augment Cxm
Augment Cxm has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Sutherland and Silicon Valley Data Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Investment in enterprise data technology is facilitated by this firm.
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Founded Year | Domain | Location | |
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Business process and technology management services are provided globally.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Augment Cxm
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Augment Cxm
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Augment Cxm Comparisons
Competitors of Augment Cxm
Augment Cxm operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Augment Cxm
Frequently Asked Questions about Augment Cxm
When was Augment Cxm founded?
Augment Cxm was founded in 2016 and raised its 1st funding round 2 years after it was founded.
Where is Augment Cxm located?
Augment Cxm is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
How many employees does Augment Cxm have?
As of Dec 31, 2021, the latest employee count at Augment Cxm is 4.
What does Augment Cxm do?
Augment Cxm was founded in 2016 in San Francisco, United States, and operates in the AI sector focused on customer experience management. Solutions are provided for customer care, operations and quality assurance, customer service, insights, and contact centers. Integration is supported with standard customer experience and contact center software platforms.
Who are the top competitors of Augment Cxm?
Augment Cxm's top competitors include Twilio, Genesys and Freshworks.
What products or services does Augment Cxm offer?
Augment Cxm offers Augment CXM Platform, Anomaly Detection, Automated Reporting, and VoC Analytics.
Who are Augment Cxm's investors?
Augment Cxm has 2 investors. Key investors include Sutherland, and Silicon Valley Data Capital.
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