About ChurnZero
ChurnZero is a Technology company based in Washington (United States) founded in 2015 by You Mon Tsang. Customer churn prediction solutions are offered for SaaS businesses. ChurnZero has raised $35.09 million across 3 funding rounds from investors including JMI Management, Baird Capital and Grotech Ventures. Its chief executive, as recorded, is You Mon Tsang. Its website churnzero.com draws about 95 thousand monthly visits. ChurnZero offers products and services including Customer Success AI and Engagement Analysis. Its focus areas include Enterprise Applications, Customer Success Management, Customer Retention and Customer Churn Prediction. Its competitors include Brightback, ZapScale and SilkChart; 3 of its 3 listed competitors have raised funding.
Company details
ChurnZero was founded in 2015 as a customer success platform for SaaS and subscription companies. Software is provided to integrate with CRM systems and applications, enabling tools, automation, dashboards, and reporting. These features support strategic customer interactions, productivity improvements, and operational scaling in the software sector. Leadership includes You Mon Tsang as founder and CEO, and Abby Hammer as chief product officer.
- Headquarters Washington, United States
- Founders You Mon Tsang
- SectorsTechnology
- Website category Jobs and Career · Human Resources
- Website churnzero.com
- Social LinkedIn X Facebook YouTube
- Total Equity Funding$35.09M (USD)
in 3 rounds
- Latest Funding Round$25M (USD), Series B
Mar 2021
- InvestorsJMI Management
& 5 more
Products & Services of ChurnZero
ChurnZero offers a comprehensive portfolio of products and services, including Customer Success AI and Engagement Analysis.
AI tool for predicting churn and improving customer retention
Software for visualizing and scoring customer relationships
Apps and channels of ChurnZero
its YouTube channel ChurnZero has 1.95K subscribers and 30 videos.
Videos from ChurnZero
The most watched videos on ChurnZero's YouTube channel, ChurnZero (1.95K subscribers). Click a video to play it here.
More on ChurnZero.
Funding Insights of ChurnZero
ChurnZero has successfully raised a total of $35.09M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $25 million completed in March 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $35.09M
- Total Rounds 3
- Last Round Series B — $25M
- First Round $3.09M
(Aug 2017)
- Investors Count 6
All 3 funding rounds of ChurnZero with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar 2021 | $25M | Series B | – | JMI Management | |
| Apr 2019 | $7M | Series A | – | Baird Capital | |
| Aug 2017 | $3.09M | Seed | – | – |
6 investors in total: 6 institutional.
Investors in ChurnZero
ChurnZero has secured backing from 6 investors, including venture fund investors. Prominent investors backing the company include JMI Management, Baird Capital and Grotech Ventures.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Private equity firm investing in software companies | jmi.com | Baltimore, United States | ||
Global private equity and venture capital investments in B2B Tech & Services companies. | bairdcapital.com | |||
Early-stage US tech startups are invested in by Grotech Ventures. | grotech.com | Arlington, United States | ||
Foodtech and agtech sectors are invested in by Middleland Capital. | middlelandcapital.com | Washington, Dc, United States | ||
Early-stage ventures are supported through strategic investments by this network. | 2015 | cvilleangelnetwork.net | Charlottesville, United States | |
Early-stage VC firm funding companies in the US | cit.org | Herndon, United States |
Investor details for ChurnZero
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
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People of ChurnZero
77 people are tracked at ChurnZero (20 in leadership, 4 in board & advisors, 53 in team).
| Name | Role | Group |
|---|---|---|
You Mon Tsang | Founder & CEO | Leadership |
Abby Hammer | Chief Product Officer | Leadership |
Mark Heys | CTO | Leadership |
Michael Kipp | Director Of Technology Operations | Leadership |
Robert (Bob) Kohute | Vice President of User Experience | Leadership |
Aaron Levine | CFO | Leadership |
John Parrell | Director, Mid-Market Sales | Leadership |
Hunter Montgomery | CMO | Leadership |
Emilee Zoskey | Director Of Product Management | Leadership |
Mike Watkins | Senior Director Of Product Engineering | Leadership |
Jed Smallwood | Senior Director, Platform Engineering | Leadership |
Cori Webb | Director Of Partnerships | Leadership |
Heather Philbin | Senior Director, Communications and Brand | Leadership |
Alex Leeker | Director of Finance | Leadership |
Lukas Alexander | Vice President, Customer Success | Leadership |
Susan Trahan-Rankin | Director, People | Leadership |
Pete Kendrick | Director, Talent Acquisition | Leadership |
Benish Q. | Human Resources Business Partner | Leadership |
Morgan E. Carson | Director, Technical Solutions | Leadership |
Jim McGrath | Director Of Quality Assurance | Leadership |
57 more people are available in the full profile.
Complete people profiles for ChurnZero
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Timeline of ChurnZero
3 dated milestones of ChurnZero across 6 years, from founding to its latest funding, stage changes and deals.
- Founded ChurnZero is founded.
- Funding First funding round of $3.1M.
- Funding Latest funding round, Series B, of $25.0M.
Competitors of ChurnZero
ChurnZero has 3 listed competitors in our database, 3 of them funded. They include Brightback, ZapScale and SilkChart.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| brightback.com | 2018 | San Francisco, United States | $11M | Customer retention and churn management are enabled by Brightback's software. | ||
| zapscale.com | 2021 | Wilmington, United States | $2.5M | 36 | AI based customer success management solutions for SaaS enterprises | |
| silkchart.com | 2022 | Sacramento, United States | $5.33M | Offering customer retention solutions |
Detailed competitors of ChurnZero
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Web traffic of ChurnZero
The website of ChurnZero (churnzero.com) receives about 94.5K visits a month and ranks #401,150 among all websites worldwide, #6,102 in Human Resources.
- Monthly visits94.5K
▲ 1.4% vs previous month
- Unique visitors30.2K
per month
- Global rank#401,150
among all websites
- Category rank#6,102
Jobs and Career · Human Resources
- Bounce rate38%
- Pages per visit2.5
- Average visit2 min 25 sec
- DevicesDesktop 53% · Mobile 47%
Websites whose visitors overlap most with ChurnZero. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
successcoaching.co | successcoaching.co | 100% | #747,161 | – | |
| alloy.ai | 64% | 19K | #1,435,500 | View details | |
| kapable.club | 60% | 119K | #414,510 | View details | |
| drivetrain.ai | 60% | 74.1K | #524,887 | View details | |
passmyinterview.com | passmyinterview.com | 60% | #322,409 | – |
Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as ChurnZero (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Churnzero
Complete news archive for ChurnZero
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Frequently Asked Questions about ChurnZero
ChurnZero was founded in 2015 and raised its 1st funding round 2 years after it was founded.
ChurnZero is headquartered in Washington, United States. It is registered at Washington, District Of Columbia, United States.
You Mon Tsang is the CEO of ChurnZero, as recorded in our data. They have also founded this company.
ChurnZero is a funded company, having raised a total of $35.09M across 3 funding rounds to date. The company's 1st funding round was a Seed of $3.09M, raised on Aug 2017.
ChurnZero was founded in 2015 as a customer success platform for SaaS and subscription companies. Software is provided to integrate with CRM systems and applications, enabling tools, automation, dashboards, and reporting. These features support strategic customer interactions, productivity improvements, and operational scaling in the software sector. Leadership includes You Mon Tsang as founder and CEO, and Abby Hammer as chief product officer.
ChurnZero's top competitors include ZapScale, SilkChart and Brightback.
ChurnZero offers Customer Success AI and Engagement Analysis.
ChurnZero has 6 investors. Key investors include JMI Management, Baird Capital, Grotech Ventures, Middleland Capital, and Charlottesville Angel Network.