About ChurnZero
ChurnZero is a company founded in 2015 by You Mon Tsang.. ChurnZero has raised $35.09 million across 3 funding rounds from investors including JMI Management, Baird Capital and Grotech Ventures. ChurnZero offers products and services including Customer Success AI and Engagement Analysis. ChurnZero operates in a competitive market with competitors including Brightback, ZapScale, SilkChart, Upollo and Churned, among others.
- Founders You Mon Tsang
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$35.09 M (USD)
in 3 rounds
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Latest Funding Round
$25 M (USD), Series B
Mar 04, 2021
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Investors
JMI Management
& 5 more
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Employee Count
Employee Count
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Products & Services of ChurnZero
ChurnZero offers a comprehensive portfolio of products and services, including Customer Success AI and Engagement Analysis. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI tool for predicting churn and improving customer retention
Software for visualizing and scoring customer relationships
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Funding Insights of ChurnZero
ChurnZero has successfully raised a total of $35.09M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $25 million completed in March 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Series B — $25.0M
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First Round
First Round
(24 Aug 2017)
- Investors Count 6
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar, 2021 | Amount | Series B - ChurnZero | Valuation | JMI Management | |
| Apr, 2019 | Amount | Series A - ChurnZero | Valuation | Baird Capital | |
| Aug, 2017 | Amount | Seed - ChurnZero | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in ChurnZero
ChurnZero has secured backing from 6 investors, including venture fund investors. Prominent investors backing the company include JMI Management, Baird Capital and Grotech Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Private equity firm investing in software companies
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Founded Year | Domain | Location | |
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Global private equity and venture capital investments in B2B Tech & Services companies.
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Founded Year | Domain | Location | |
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Early-stage US tech startups are invested in by Grotech Ventures.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by ChurnZero
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - ChurnZero
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Churnzero Comparisons
Competitors of ChurnZero
ChurnZero operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Brightback, ZapScale, SilkChart, Upollo and Churned, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Customer retention and churn management are enabled by Brightback's software.
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| domain | founded_year | HQ Location |
AI based customer success management solutions for SaaS enterprises
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| domain | founded_year | HQ Location |
Offering customer retention solutions
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| domain | founded_year | HQ Location |
Conversion rate optimization solutions are delivered via the Upollo platform.
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| domain | founded_year | HQ Location |
Customer churn prediction and prevention platform is provided.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Churnzero
Frequently Asked Questions about ChurnZero
When was ChurnZero founded?
ChurnZero was founded in 2015 and raised its 1st funding round 2 years after it was founded.
Who is the current CEO of ChurnZero?
You Mon Tsang is the current CEO of ChurnZero. They have also founded this company.
Is ChurnZero a funded company?
ChurnZero is a funded company, having raised a total of $35.09M across 3 funding rounds to date. The company's 1st funding round was a Seed of $3.09M, raised on Aug 24, 2017.
What does ChurnZero do?
ChurnZero was founded in 2015 as a customer success platform for SaaS and subscription companies. Software is provided to integrate with CRM systems and applications, enabling tools, automation, dashboards, and reporting. These features support strategic customer interactions, productivity improvements, and operational scaling in the software sector. Leadership includes You Mon Tsang as founder and CEO, and Abby Hammer as chief product officer.
Who are the top competitors of ChurnZero?
ChurnZero's top competitors include ZapScale, SilkChart and Brightback.
What products or services does ChurnZero offer?
ChurnZero offers Customer Success AI and Engagement Analysis.
Who are ChurnZero's investors?
ChurnZero has 6 investors. Key investors include JMI Management, Baird Capital, Grotech Ventures, Middleland Capital, and Charlottesville Angel Network.