About Customer Dynamics
Customer Dynamics is a Technology company based in Salt Lake City (United States) founded in 2005, and was acquired by Microexcel in August 2017. Customer Dynamics is focused on contact center compliance solutions. It operates on a SaaS (Software-as-a-Service) and Managed Services model. Customer Dynamics has raised $1 million across 1 funding round from investors including MotionVest and Microexcel. The company has 7 employees. Its Indian entity Customer Dynamics India Private Limited reported revenue of ₹2.19 Cr. Customer Dynamics offers products and services including Velocity, Safe Select, ReachCX, e2 Agent, and C3 Payment. Its focus areas include Software and Contact Center Solutions.
Company details
Customer Dynamics is engaged in providing advanced solutions for contact centers, emphasizing compliance with regulations like FCC and TCPA. Services are offered across sectors needing customer engagement, including omni-channel campaign management and secure payment systems. Integrated tools are developed to enhance productivity, manage lists, and ensure regulatory adherence. Solutions are designed to work seamlessly with existing technologies, reducing friction and improving operational efficiency through automation and real-time insights.
- Headquarters Salt Lake City, United States
- Employees 7
- Stage Acquired
- SectorsTechnology
- Phone•••• ••••
- Website customerdynamics.com
- Social LinkedIn X Facebook YouTube
- Acquired by Microexcel (Aug 2017)
- Legal Name Customer Dynamics
- Date of Incorporation 02 Jul, 2019
- Jurisdiction Hyderabad, Telangana, India
- Annual Revenue₹2.19 Cr
FY 2024 · -21% YoY
- Net Profit₹80,000
FY 2024 · 0% margin
- EBITDA₹3.9 Lakh
FY 2024 · 2% margin
- Total Equity Funding$1M (USD)
in 1 rounds
- Latest Funding Round$1M (USD), Series A
Feb 2016
- InvestorsMotionVest
& 1 more
- Employee Count7
- Acquired byMicroexcel
(Aug 2017)
Associated legal entities of Customer Dynamics
Customer Dynamics operates through Customer Dynamics India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2024) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Customer Dynamics India Private Limited CIN U72900TG2019PTC133827 | Active | 02 Jul 2019 | Hyderabad, Telangana | ₹2.2 Cr | 7 | 2 | View details |
Products & Services of Customer Dynamics
Customer Dynamics offers a comprehensive portfolio of products and services, including Velocity, Safe Select, ReachCX, e2 Agent, and C3 Payment.
Velocity is used for enhancing contact center productivity.
Safe Select ensures compliance in contact center operations.
ReachCX is utilized for omni-channel customer engagement solutions.
e2 Agent supports agents with efficient workflow tools.
C3 Payment facilitates secure transactions in customer interactions.
Apps and channels of Customer Dynamics
its YouTube channel Customer Dynamics has 42 subscribers and 21 videos.
Videos from Customer Dynamics
The most watched videos on Customer Dynamics's YouTube channel, Customer Dynamics (42 subscribers). Click a video to play it here.
More on Customer Dynamics.
Funding Insights of Customer Dynamics
Customer Dynamics has successfully raised a total of $1M through 1 strategic funding round. The most recent funding activity was a Series A round of $1 million completed in February 2016. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $1M
- Total Rounds 1
- Last Round Series A — $1M
- First Round $1M
(Feb 2016)
- Investors Count 1
All 1 funding rounds of Customer Dynamics with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Feb 2016 | $1M | Series A | – | – |
2 investors in total: 2 institutional.
Investors in Customer Dynamics
Customer Dynamics has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include MotionVest and Microexcel.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
- | – | motionvest.com | - | |
Provides IT consulting, development, and transformation services to businesses worldwide. | 2001 | microexcel.com | Secaucus, United States |
Investor details for Customer Dynamics
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
Board of directors of Customer Dynamics India Private Limited (Customer Dynamics)
Customer Dynamics India Private Limited is the primary company behind Customer Dynamics. The board of Customer Dynamics India Private Limited currently have 2 directors; the longest-serving is Chinnasamy Kuppuraj, appointed in 2019. 2 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Chinnasamy Kuppuraj DIN 08498722 | Director | 02 Jul 2019 | 7 yrs 3 mo | Customer Dynamics India Private Limited |
| Chandran Nandhini DIN 09504508 | Director | 14 Feb 2022 | 4 yrs 8 mo | Customer Dynamics India Private Limited |
People of Customer Dynamics
6 people are tracked at Customer Dynamics (2 in leadership, 4 in team); the tracked headcount is 7.
| Name | Role | Group |
|---|---|---|
Wade Dalton | CTO | Leadership |
Dan Greenwell | CEO | Leadership |
| India Country Manager | Team | |
Paul Beckmann | SVP, Global Sales | Team |
Randall Achziger | Product Development Manager | Team |
Blake Bigelow | Software Architect | Team |
Complete people profiles for Customer Dynamics
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Financials of Customer Dynamics
Figures of Customer Dynamics India Private Limited, the primary company behind Customer Dynamics, for FY 2024. Revenue was ₹2.19 Cr (-21% year on year). Net profit was ₹80,000 (0% margin). EBITDA was ₹3.9 Lakh (2% margin). Revenue has grown at a compounded annual rate of -2% over three years.
- ₹2.19 CrRevenue · FY 2024 · -21% YoY
- ₹80,000Net profit · 0% margin
- ₹3.9 LakhEBITDA · 2% margin
- ₹1 LakhPaid-up capital
- 7Employees (provident fund records)
- -2%Revenue CAGR, 3 years
Balance sheet, profit and loss, cash flow and ratios of Customer Dynamics India Private Limited are on its company page.
Detailed financial statements for Customer Dynamics
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
- Statement rows
- Financial ratios
- Five-year trends
- Downloads
Verified entity values are shown only after access is granted.
Timeline of Customer Dynamics
3 dated milestones of Customer Dynamics across 12 years, from founding to its latest funding, stage changes and deals.
- Founded Customer Dynamics is founded.
- Funding First funding round of $1.0M.
- Exit Acquired by Microexcel.
Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as Customer Dynamics (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Customer Dynamics
Customer Dynamics was founded in 2005 and raised its 1st funding round 11 years after it was founded.
Customer Dynamics is headquartered in Salt Lake City, United States. It is registered at Salt Lake City, Utah, United States.
Customer Dynamics is a funded company, having raised a total of $1M across 1 funding round to date. The company's 1st funding round was a Series A of $1M, raised on Feb 2016.
Customer Dynamics has 7 employees.
The primary company behind Customer Dynamics, Customer Dynamics India Private Limited, reported revenue of ₹2.19 Cr for FY 2024, down 21% year on year.
Customer Dynamics is engaged in providing advanced solutions for contact centers, emphasizing compliance with regulations like FCC and TCPA. Services are offered across sectors needing customer engagement, including omni-channel campaign management and secure payment systems. Integrated tools are developed to enhance productivity, manage lists, and ensure regulatory adherence. Solutions are designed to work seamlessly with existing technologies, reducing friction and improving operational efficiency through automation and real-time insights.
Customer Dynamics offers Velocity, Safe Select, ReachCX, e2 Agent, and C3 Payment.
Customer Dynamics has 2 investors. Key investors include MotionVest, and Microexcel.
Customer Dynamics operates through Customer Dynamics India Private Limited.
Yes. Customer Dynamics was acquired by Microexcel in August 2017.
The legal entities of Customer Dynamics currently have 2 directors, including Chinnasamy Kuppuraj, Chandran Nandhini.