About Cyara
Cyara is a company based in Redwood City (United States) founded in 2006 by Alok Kulkarni.. Cyara has raised $375 million across 2 funding rounds from investors including Greenspring Associates, K1 Investment Management and PeakSpan Capital. Cyara has completed 3 acquisitions, including Botium, Centra CX and QBox. Cyara offers products and services including AI-Powered CX Assurance Platform, Call Explorer, Botium, and CentraCX. Cyara operates in a competitive market with competitors including Atomicwork, PlayVox, EvaluAgent, MaestroQA and Intryc, among others.
- Headquarter Redwood City, United States
- Founders Alok Kulkarni
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
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- Legal Name Cyara Inc
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$375 M (USD)
in 2 rounds
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Latest Funding Round
$350 M (USD), Series D
Jan 31, 2022
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Investors
Greenspring Associates
& 2 more
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Employee Count
Employee Count
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Investments & Acquisitions
Botium
& 2 more
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Products & Services of Cyara
Cyara offers a comprehensive portfolio of products and services, including AI-Powered CX Assurance Platform, Call Explorer, Botium, and CentraCX. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for testing customer experiences across voice and digital channels
Tool for call routing and agent desktop testing services
Service for conversational AI and chatbot optimization
Platform for cloud contact center assurance and monitoring
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Funding Insights of Cyara
Cyara has successfully raised a total of $375M across 2 strategic funding rounds. The most recent funding activity was a Series D round of $350 million completed in January 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 2
- Last Round Series D — $350.0M
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First Round
First Round
(30 Mar 2016)
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan, 2022 | Amount | Series D - Cyara | Valuation |
investors |
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| Mar, 2016 | Amount | Series A - Cyara | Valuation | PeakSpan |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Cyara
Cyara has secured backing from 3 investors, including venture fund investors. Prominent investors backing the company include Greenspring Associates, K1 Investment Management and PeakSpan Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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B2B enterprise SaaS investments are managed by K1 Investment Management.
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Founded Year | Domain | Location | |
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Venture capital firm focused on B2B software growth-stage companies.
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Founded Year | Domain | Location | |
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Diversified investment management firm
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Cyara
Cyara has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Botium, Centra CX and QBox. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Provider of a chatbot testing tool
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2020 | ||||
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A cloud-based platform for training and testing chatbots is offered.
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2017 | ||||
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Customer feedback gathering platform
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2011 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - Cyara
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Cyara Comparisons
Competitors of Cyara
Cyara operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Atomicwork, PlayVox, EvaluAgent, MaestroQA and Intryc, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
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|---|---|---|---|---|
| domain | founded_year | HQ Location |
AI platform streamlines IT service management and employee experiences.
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| domain | founded_year | HQ Location |
Cloud-based quality assurance software is provided for customer service teams.
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Workforce optimization solutions are delivered for performance evaluation and analysis.
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| domain | founded_year | HQ Location |
Quality Assurance and coaching software for customer service teams
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| domain | founded_year | HQ Location |
AI-driven automation of quality assurance is provided for customer support.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Cyara
Frequently Asked Questions about Cyara
When was Cyara founded?
Cyara was founded in 2006 and raised its 1st funding round 10 years after it was founded.
Where is Cyara located?
Cyara is headquartered in Redwood City, United States. It is registered at Redwood City, California, United States.
Who is the current CEO of Cyara?
Alok Kulkarni is the current CEO of Cyara. They have also founded this company.
Is Cyara a funded company?
Cyara is a funded company, having raised a total of $375M across 2 funding rounds to date. The company's 1st funding round was a Series A of $25M, raised on Mar 30, 2016.
What does Cyara do?
Founded in 2006 and headquartered in Redwood City, United States, Cyara operates in the customer experience technology sector. A platform is offered for designing, testing, and monitoring interactions across channels such as IVR, speech recognition, contact centers, voice biometrics, and web interfaces. Active monitoring is provided from self-service applications to agent desktops, ensuring coverage of the full technical architecture. Operations focus on performance evaluation for various customer touchpoints.
Who are the top competitors of Cyara?
Cyara's top competitors include Atomicwork, PlayVox and Hamming.
What products or services does Cyara offer?
Cyara offers AI-Powered CX Assurance Platform, Call Explorer, Botium, and CentraCX.
How many acquisitions has Cyara made?
Who are Cyara's investors?
Cyara has 3 investors. Key investors include Greenspring Associates, K1 Investment Management, and PeakSpan Capital.
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