About PlayVox
PlayVox is a company based in San Francisco (United States) founded in 2012.. PlayVox has raised $33.5 million across 3 funding rounds from investors including Five Elms Capital and FCP Innovación. PlayVox has completed 3 acquisitions, including Agyle Time, Prodsight and Trainbox. PlayVox offers products and services including Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA. PlayVox operates in a competitive market with competitors including Cyara, Atomicwork, EvaluAgent, MaestroQA and Intryc, among others.
- Headquarter San Francisco, United States
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Sectors
Technology
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Phone
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$33.5 M (USD)
in 3 rounds
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Latest Funding Round
$25 M (USD), Series B
Jan 28, 2021
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Investors
Five Elms Capital
& 1 more
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Employee Count
Employee Count
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Investments & Acquisitions
Agyle Time
& 2 more
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Products & Services of PlayVox
PlayVox offers a comprehensive portfolio of products and services, including Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Software for forecasting and scheduling to optimize contact center staffing.
Tool for scoring interactions and automating coaching feedback.
System for resource allocation and performance tracking in operations.
AI-driven tool for quality analysis and issue detection.
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Funding Insights of PlayVox
PlayVox has successfully raised a total of $33.5M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $25 million completed in January 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Series B — $25.0M
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First Round
First Round
(30 Mar 2015)
- Investors Count 2
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan, 2021 | Amount | Series B - PlayVox | Valuation | Five Elms Capital |
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| Feb, 2019 | Amount | Series A - PlayVox | Valuation | Five Elms Capital |
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| Mar, 2015 | Amount | Series A - PlayVox | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in PlayVox
PlayVox has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Five Elms Capital and FCP Innovación. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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B2B software companies are targeted for PE and growth-equity investments.
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Founded Year | Domain | Location | |
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Private capital is managed by FCP Innovación for growth ventures.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by PlayVox
PlayVox has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Agyle Time, Prodsight and Trainbox. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Customer feedback is analyzed via AI for product development insights.
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2017 | ||||
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Cloud-based employee training solutions are delivered via Trainbox.
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2015 | ||||
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Real-time workforce management platform
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2014 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - PlayVox
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Playvox Comparisons
Competitors of PlayVox
PlayVox operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, EvaluAgent, MaestroQA and Intryc, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Omnichannel customer experiences are tested and monitored across multiple channels.
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| domain | founded_year | HQ Location |
AI platform streamlines IT service management and employee experiences.
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| domain | founded_year | HQ Location |
Workforce optimization solutions are delivered for performance evaluation and analysis.
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| domain | founded_year | HQ Location |
Quality Assurance and coaching software for customer service teams
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| domain | founded_year | HQ Location |
AI-driven automation of quality assurance is provided for customer support.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Playvox
Frequently Asked Questions about PlayVox
When was PlayVox founded?
PlayVox was founded in 2012 and raised its 1st funding round 3 years after it was founded.
Where is PlayVox located?
PlayVox is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Is PlayVox a funded company?
PlayVox is a funded company, having raised a total of $33.5M across 3 funding rounds to date. The company's 1st funding round was a Series A of $1.5M, raised on Mar 30, 2015.
What does PlayVox do?
PlayVox was founded in 2012 in San Francisco, United States, within the software sector focused on customer service operations. A cloud-based platform is operated to deliver quality assurance tools for customer service teams. Agent performance is evaluated, improved, and optimized through automated scheduling and quality monitoring. End-to-end processes are measured and analyzed, with insights generated to support workforce efficiency.
Who are the top competitors of PlayVox?
PlayVox's top competitors include Atomicwork, Cyara and EvaluAgent.
What products or services does PlayVox offer?
PlayVox offers Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA.
How many acquisitions has PlayVox made?
PlayVox has made 3 acquisitions, including Agyle Time, Prodsight, and Trainbox.
Who are PlayVox's investors?
PlayVox has 2 investors. Key investors include Five Elms Capital, and FCP Innovación.
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