About PlayVox
PlayVox is a company based in San Francisco (United States) founded in 2012. PlayVox has raised $33.5 million across 3 funding rounds from investors including Five Elms Capital and FCP Innovación. PlayVox has completed 3 acquisitions, including Agyle Time, Prodsight and Trainbox. PlayVox offers products and services including Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA. PlayVox operates in a competitive market with competitors including Cyara, Atomicwork, EvaluAgent, MaestroQA and Intryc, among others.
- Total Equity Funding$33.5M (USD)
in 3 rounds
- Latest Funding Round$25M (USD), Series B
Jan 2021
- InvestorsFive Elms Capital
& 1 more
- Investments & AcquisitionsAgyle Time
& 2 more
Products & Services of PlayVox
PlayVox offers a comprehensive portfolio of products and services, including Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA.
Software for forecasting and scheduling to optimize contact center staffing.
Tool for scoring interactions and automating coaching feedback.
System for resource allocation and performance tracking in operations.
AI-driven tool for quality analysis and issue detection.
Funding Insights of PlayVox
PlayVox has successfully raised a total of $33.5M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $25 million completed in January 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $33.5M
- Total Rounds 3
- Last Round Series B — $25M
- First Round $1.5M
(Mar 2015)
- Investors Count 2
All 3 funding rounds of PlayVox with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2021 | $25M | Series B | – | Five Elms Capital | – |
| Feb 2019 | $7M | Series A | – | Five Elms Capital | – |
| Mar 2015 | $1.5M | Series A | – | – |
2 investors in total: 2 institutional.
Investors in PlayVox
PlayVox has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Five Elms Capital and FCP Innovación.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
B2B software companies are targeted for PE and growth-equity investments. | – | fiveelms.com | Kansas City, United States | |
Private capital is managed by FCP Innovación for growth ventures. | – | fcp-innovacion.com | Medellín, Colombia |
Investor details for PlayVox
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of PlayVox
34 people are tracked at PlayVox (7 in leadership, 2 in board & advisors, 25 in team).
| Name | Role | Group |
|---|---|---|
Nicola Brown (GradDipMgt) | Senior Director, Customer Adoption | Leadership |
Emily Gray | Chief Operating Officer | Leadership |
Mauricio G. | Director Of Technology | Leadership |
Michelle Randall | CMO | Leadership |
Jetson Gospel | Senior Director, Customer Services | Leadership |
Berit Sæther | Director Of Customer Success | Leadership |
Ana Carolina Gitahy | Director, Global Support | Leadership |
Ryan Mandl | Director | Board & advisors |
Austin Gideon | Director | Board & advisors |
Trisha Lau | Sr. Onboarding Consultant | Team |
Sara Manriquez-Singleton | Onboarding Manager | Team |
Camilo Sánchez | Staff Accountant Accounts Receivable | Team |
Alessandro Marani | Data Engineer/scientist | Team |
Carlos de Brigard | Customer Support Engineer At Playvox. | Team |
Fabio Andrés Gómez Gómez | IT Support | Team |
Juan Camilo Guerrero Alarcón | Junior Software Developer | Team |
Isabela Vélez Uribe | Customer Success Manager | Team |
Thong Huynh | Integration Analyst | Team |
Greg Best | Senior Product Customer Success Manager | Team |
Jonathan Díaz | Software Architect | Team |
14 more people are available in the full profile.
Complete people profiles for PlayVox
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
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Investments & Acquisitions by PlayVox
PlayVox has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Agyle Time, Prodsight and Trainbox.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Customer feedback is analyzed via AI for product development insights. | prodsight.com | London, United Kingdom | 2017 | Jan 2022 | •••• | |
Real-time workforce management platform | agyletime.com | Kensington, Australia | 2014 | Jan 2021 | •••• | |
Cloud-based employee training solutions are delivered via Trainbox. | trainbox.co | Manizales, Colombia | 2015 | Feb 2020 | •••• |
Complete acquisition details for PlayVox
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of PlayVox
6 dated milestones of PlayVox across 10 years, from founding to its latest funding, stage changes and deals.
- Founded PlayVox is founded.
- Funding First funding round of $1.5M.
- Acquisition Acquires Trainbox.
- Funding Latest funding round, Series B, of $25.0M.
- Acquisition Acquires Agyle Time.
- Acquisition Acquires Prodsight.
Competitors of PlayVox
PlayVox operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, EvaluAgent, MaestroQA and Intryc, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| cyara.com | 2006 | Redwood, United States | $375M | 94 | Omnichannel customer experiences are tested and monitored across multiple channels. | |
| atomicwork.com | 2022 | San Francisco, United States | $40.31M | 37 | AI platform streamlines IT service management and employee experiences. | |
| evaluagent.com | 2012 | Middlesbrough, United Kingdom | $20M | 23 | Workforce optimization solutions are delivered for performance evaluation and analysis. | |
| maestroqa.com | 2013 | New York, United States | $33.25M | – | Quality Assurance and coaching software for customer service teams | |
| intryc.com | 2023 | San Francisco, United States | $3.6M | – | AI-driven automation of quality assurance is provided for customer support. | |
| kaizo.com | 2018 | Amsterdam, Netherlands | $7M | – | Gamification based customer agent performance management platform | |
| intella.me | 2021 | Maadi, Egypt | $16.9M | – | AI-based Arabic speech-to-text for dialects is provided. | |
| nguvu.com | 2013 | Montreal, Canada | $3M | – | Gamification solutions for contact centers |
Detailed competitors of PlayVox
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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- Benchmarks
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Web traffic of PlayVox
The website of PlayVox (playvox.com) receives about 107.2K visits a month.
- Monthly visits107.2K
▼ 34% vs previous month
Websites whose visitors overlap most with PlayVox. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| theydo.com | 100% | 43.7K | #647,849 | View details | |
| quantummetric.com | 97% | 97.5K | #256,133 | View details | |
| zendesk.com | 93% | 73.5M | #366 | View details | |
| nice.com | 92% | 399.5K | #131,892 | View details | |
| google.com | 75% | 85.8B | #1 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 10 similar websites and full traffic analytics for PlayVox
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 10 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Playvox
Complete news archive for PlayVox
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to PlayVox
10 companies that operate in the same segment as PlayVox (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about PlayVox
PlayVox was founded in 2012 and raised its 1st funding round 3 years after it was founded.
PlayVox is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
PlayVox is a funded company, having raised a total of $33.5M across 3 funding rounds to date. The company's 1st funding round was a Series A of $1.5M, raised on Mar 2015.
PlayVox was founded in 2012 in San Francisco, United States, within the software sector focused on customer service operations. A cloud-based platform is operated to deliver quality assurance tools for customer service teams. Agent performance is evaluated, improved, and optimized through automated scheduling and quality monitoring. End-to-end processes are measured and analyzed, with insights generated to support workforce efficiency.
PlayVox's top competitors include Atomicwork, Cyara and EvaluAgent.
PlayVox offers Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA.
PlayVox has made 3 acquisitions, including Agyle Time, Prodsight, and Trainbox.
PlayVox has 2 investors. Key investors include Five Elms Capital, and FCP Innovación.
The website of PlayVox receives about 107 thousand visits a month.