About PlayVox
PlayVox is a company based in San Francisco (United States) founded in 2012. PlayVox has raised $33.5 million across 3 funding rounds from investors including Five Elms Capital and FCP Innovación. PlayVox has completed 3 acquisitions, including Agyle Time, Prodsight and Trainbox. PlayVox offers products and services including Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA. PlayVox operates in a competitive market with competitors including Cyara, Atomicwork, EvaluAgent, MaestroQA and Intryc, among others.
- Headquarter San Francisco, United States
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Sectors
Technology
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Phone
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Website
Locked
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Social
Locked
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Annual Revenue
Not available
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Net Profit
Not available
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EBITDA
Not available
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Total Equity Funding
$33.5 M (USD)
in 3 rounds
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Latest Funding Round
$25 M (USD), Series B
Jan 28, 2021
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Investors
Five Elms Capital
& 1 more
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Employee Count
Not available
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Investments & Acquisitions
Agyle Time
& 2 more
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Products & Services of PlayVox
PlayVox offers a comprehensive portfolio of products and services, including Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA.
Software for forecasting and scheduling to optimize contact center staffing.
Tool for scoring interactions and automating coaching feedback.
System for resource allocation and performance tracking in operations.
AI-driven tool for quality analysis and issue detection.
People of PlayVox
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Funding Insights of PlayVox
PlayVox has successfully raised a total of $33.5M across 3 strategic funding rounds. The most recent funding activity was a Series B round of $25 million completed in January 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in PlayVox
PlayVox has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Five Elms Capital and FCP Innovación.
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B2B software companies are targeted for PE and growth-equity investments.
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Private capital is managed by FCP Innovación for growth ventures.
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Investor details for PlayVox
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Investments & Acquisitions by PlayVox
PlayVox has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Agyle Time, Prodsight and Trainbox.
Investment portfolio details for PlayVox
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| Company Name | Description | Domain | Location | Founded Year | Amount |
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Customer feedback is analyzed via AI for product development insights.
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Cloud-based employee training solutions are delivered via Trainbox.
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Real-time workforce management platform
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Complete acquisition details for PlayVox
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Financial Statements - PlayVox
Detailed financials for PlayVox
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Playvox Comparisons
Peer comparison for PlayVox
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Competitors of PlayVox
PlayVox operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, EvaluAgent, MaestroQA and Intryc, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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Omnichannel customer experiences are tested and monitored across multiple channels.
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AI platform streamlines IT service management and employee experiences.
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Workforce optimization solutions are delivered for performance evaluation and analysis.
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Quality Assurance and coaching software for customer service teams
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AI-driven automation of quality assurance is provided for customer support.
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Detailed competitors of PlayVox
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Latest news on Playvox
Complete news archive for PlayVox
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Frequently Asked Questions about PlayVox
PlayVox was founded in 2012 and raised its 1st funding round 3 years after it was founded.
PlayVox is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
PlayVox is a funded company, having raised a total of $33.5M across 3 funding rounds to date.
PlayVox was founded in 2012 in San Francisco, United States, within the software sector focused on customer service operations. A cloud-based platform is operated to deliver quality assurance tools for customer service teams. Agent performance is evaluated, improved, and optimized through automated scheduling and quality monitoring. End-to-end processes are measured and analyzed, with insights generated to support workforce efficiency.
PlayVox's top competitors include Atomicwork, Cyara and EvaluAgent.
PlayVox offers Workforce Management (WFM), Quality Management (QM), Capacity Planner, and AutoQA.
PlayVox has made 3 acquisitions, including Agyle Time, Prodsight, and Trainbox.
PlayVox has 2 investors. Key investors include Five Elms Capital, and FCP Innovación.