About Directly OnDemand
Directly OnDemand is a Technology company based in Palo Alto (United States) founded in 2011, and was acquired by Movate in March 2022. It operates as a helpdesk tickets are routed to crowdsourced experts using skill-based filtering. It operates on a AI-as-a-Service and Pay-per-Use / Usage-Based model. Directly OnDemand has raised $67.73 million across 8 funding rounds from investors including SVB, Wellfound and Movate. The company has 13 employees. Directly OnDemand has completed 1 acquisition, including Kylie. Its website directly.com draws about 226 thousand monthly visits. Directly OnDemand offers products and services including OnDemand Customer Support and AI Automation Platform. Its focus areas include Customer Support Software and AI-Powered Solutions. Its legal entity is OnDemand Answers, Inc. Its competitors include Twilio, Freshworks, Dialpad, Sprinklr and Gupshup and 5 more; 9 of its 10 listed competitors have raised funding.
Company details
Customer support operations are enhanced by Directly OnDemand through AI-driven solutions and on-demand human expertise. Workforce augmentation, business continuity, and digital transformation are facilitated across industries like technology, telecommunications, and gaming. Scalable support is offered with AI automation for repetitive inquiries and a pay-for-performance model for expert resolutions. Seasonal scaling and cost optimization are supported, reducing contact center volume while improving customer satisfaction.
- Headquarters Palo Alto, United States
- Employees 13
- SectorsTechnology
- Email••••••••
- Website directly.com
- Social LinkedIn X
- Acquired by Movate (Mar 2022)
- Legal Name Ondemand Answers, Inc
Products & Services of Directly OnDemand
Directly OnDemand offers a comprehensive portfolio of products and services, including OnDemand Customer Support and AI Automation Platform.
AI-powered experts provide scalable customer support solutions.
Repetitive inquiries are automated using AI and machine learning.
Funding Insights of Directly OnDemand
Directly OnDemand has successfully raised a total of $67.73M across 8 strategic funding rounds. The most recent funding activity was a Series B round of $11 million completed in May 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $67.73M
- Total Rounds 8
- Last Round Series B — $11M
- First Round $1.75M
(Aug 2013)
- Investors Count 12
All 8 funding rounds of Directly OnDemand with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May 2020 | $11M | Series B | – | Triangle Peak Partners, Toba Capital | |
| Jan 2020 | $20M | Series B | – | Samsung NEXT, Avidbank | |
| Apr 2018 | $20M | Series B | – | Northgate Capital | |
| Apr 2018 | $3M | Debt – Venture | – | – | |
| Dec 2016 | $1.6M | Series A | – | – | – |
| Sep 2015 | $10.36M | Series A | – | Costanoa Venture | |
| Feb 2015 | $3.02M | Series A | – | – | – |
| Aug 2013 | $1.75M | Seed | – | – |
13 investors in total: 13 institutional.
Investors in Directly OnDemand
Directly OnDemand has secured backing from 13 investors, including venture fund and institutional investors. Prominent investors backing the company include SVB, Wellfound and Movate.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital fund investing in early-stage tech startups | – | samsungnext.com | Berlin, Germany | |
Venture capital investments in technology startups are facilitated by M12. | – | m12.vc | San Francisco, United States | |
Investments in private tech ecosystem are made by Industry Ventures. | – | industryventures.com | San Francisco, United States | |
Venture capital firm supporting AI founders through investments and community. | – | trueventures.com | - | |
Northgate Capital is engaged in venture capital and private equity investments. | 2000 | northgate.com | San Francisco, United States | |
Early-stage tech-focused VC firm investing primarily in the US | – | tuesday.vc | San Francisco, United States | |
Stage-agnostic investments are conducted by Toba Capital in US companies. | – | tobacapital.com | Newport Beach, United States | |
Private equity and VC-based investment firm | – | trianglepeakpartners.com | Palo Alto, United States | |
Commercial banking services are offered in the United States. | 2003 | avidbank.com | San Jose, United States | |
Tech focused Early stage VC Firm investing in the US | – | costanoavc.com | Palo Alto, United States |
Investor details for Directly OnDemand
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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People of Directly OnDemand
258 people are tracked at Directly OnDemand (102 in leadership, 156 in team); the tracked headcount is 13.
| Name | Role | Group |
|---|---|---|
Sriram Chandrasekharn | Delivery Director | Leadership |
Vinuta Shankar | Vice President - Human Resources | Head HR - Americas | Leadership |
Vivian Gomes | SVP, Chief Marketing Officer | Leadership |
Nirmal K Thirumalai | Vice President & Associate Delivery Head | Leadership |
Balachander R | Client Partner Manager - Digital Engineering | AI | Automation | Modern Apps | Leadership |
Adriana Gibson | Executive Assistant To Chief Executive Officer | Leadership |
Feroz Chera | Director | Leadership |
Brahadeeswaran Balasubramaniam | Senior Director Finance | Leadership |
Ramesh Kumar | VP - Finance | Leadership |
Venkataramaraju Peruboyina | Director Of Operations Support | Leadership |
Sunil Mittal | CEO | Leadership |
Jeff Farr | Senior Vice President Of Sales | Leadership |
Magdalena Białobrzewska | HR Associate Director | Leadership |
Gayle Valencia | Executive Assistant To The Chief Delivery Officer | Leadership |
Kristen Hein | Senior Vice President, Sales & Account Management | Leadership |
Arun Gopalakrishnan | Executive Vice President & Chief Commercial Officer | Leadership |
Uday B. | Associate Director - Consumer & Enterprise Support Solutions | Leadership |
Mandeep Kwatra | Business Head | Leadership |
Rahul Joshi | SVP, CTO | Leadership |
Pallavi Rao | Senior Sales Director India | Leadership |
238 more people are available in the full profile.
Complete people profiles for Directly OnDemand
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Investments & Acquisitions by Directly OnDemand
Directly OnDemand has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Kylie.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Automatic email reply application | kylie.ai | Auckland, New Zealand | 2013 | Nov 2019 | •••• |
Complete acquisition details for Directly OnDemand
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Timeline of Directly OnDemand
Competitors of Directly OnDemand
Directly OnDemand has 10 listed competitors in our database, 9 of them funded. They include Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| gupshup.io | 2004 | San Francisco, United States | $544.34M | 935 | Tools for customer engagement across multiple channels are provided. | |
| liveperson.com | 1995 | New York, United States | – | 809 | Conversational AI platform is provided for digital customer experiences. | |
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| 247.ai | 2000 | San Jose, United States | $22M | – | AI-powered platforms and services for customer experience management are provided. | |
| asapp.com | 2014 | New York, United States | $400M | 183 | AI-based customer experience solutions for service agents are provided. | |
| ada.cx | 2016 | Toronto, Canada | $200M | – | AI chatbots for customer experience automation are provided. |
![[24]7.ai logo](https://img.thecompanycheck.com/b/247_logo.webp){kind=logo}
Detailed competitors of Directly OnDemand
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Web traffic of Directly OnDemand
The website of Directly OnDemand (directly.com) receives about 226.3K visits a month.
- Monthly visits226.3K
▼ 8.4% vs previous month
Websites whose visitors overlap most with Directly OnDemand. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
dialabc.com | dialabc.com | 100% | – | #5,741,317 | – |
rickysays.com | rickysays.com | 99% | – | #9,738,693 | – |
dishpointer.com | dishpointer.com | 99% | – | #605,524 | – |
dslreports.com | dslreports.com | 85% | – | #960,656 | – |
dbstalk.com | dbstalk.com | 77% | – | #731,888 | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 25 similar websites and full traffic analytics for Directly OnDemand
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- 25 similar websites
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Top companies in Chatbots
10 companies that operate in the same segment as Directly OnDemand (Chatbots), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | – | 325 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Cloud and AI-based chatbots for personal finance management are offered. | 2015 | London, England, United Kingdom | USD 175.49 M | – | – | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 | |
Conversational AI platform is provided for digital customer experiences. | 1995 | New York, New York, United States | – | USD 312.47 M | 928 | |
Cloud based platform for employee communication | 2016 | Mountain View, California, United States | USD 315 M | USD 2.49 M | 643 | |
AI-powered conversation intelligence and automation are provided for contact centers. | 2017 | Redwood City, California, United States | USD 213.35 M | USD 10.89 M | 145 |
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Related news about Directly Ondemand
Complete news archive for Directly OnDemand
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Frequently Asked Questions about Directly OnDemand
Directly OnDemand was founded in 2011 and raised its 1st funding round 2 years after it was founded.
Directly OnDemand is headquartered in Palo Alto, United States. It is registered at Palo Alto, California, United States.
Directly OnDemand is a funded company, having raised a total of $67.73M across 8 funding rounds to date. The company's 1st funding round was a Seed of $1.75M, raised on Aug 2013.
Directly OnDemand has 13 employees.
Customer support operations are enhanced by Directly OnDemand through AI-driven solutions and on-demand human expertise. Workforce augmentation, business continuity, and digital transformation are facilitated across industries like technology, telecommunications, and gaming. Scalable support is offered with AI automation for repetitive inquiries and a pay-for-performance model for expert resolutions. Seasonal scaling and cost optimization are supported, reducing contact center volume while improving customer satisfaction.
Directly OnDemand's top competitors include Twilio, Freshworks and Dialpad.
Directly OnDemand offers OnDemand Customer Support and AI Automation Platform.
Directly OnDemand has made 1 acquisition, including Kylie.
Directly OnDemand has 13 investors. Key investors include SVB, Wellfound, Movate, Avidbank, and Northgate Capital.
Directly OnDemand operates through Ondemand Answers, Inc.
Yes. Directly OnDemand was acquired by Movate in March 2022.
The website of Directly OnDemand receives about 226 thousand visits a month.