About Directly OnDemand
Directly OnDemand is a company based in Palo Alto (United States) founded in 2011 was acquired by Movate in March 2022. It operates as a AI-as-a-Service, and Pay-per-Use / Usage-Based. Directly OnDemand has raised $67.73 million across 8 funding rounds from investors including SVB, Wellfound and Movate. The company has 13 employees as of December 31, 2022. Directly OnDemand has completed 1 acquisition, including Kylie. Directly OnDemand offers products and services including OnDemand Customer Support and AI Automation Platform. Directly OnDemand operates in a competitive market with competitors including Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
- Headquarter Palo Alto, United States
- Employees 13 as on 31 Dec, 2022
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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- Legal Name Ondemand Answers, Inc
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Products & Services of Directly OnDemand
Directly OnDemand offers a comprehensive portfolio of products and services, including OnDemand Customer Support and AI Automation Platform. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
AI-powered experts provide scalable customer support solutions.
Repetitive inquiries are automated using AI and machine learning.
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Software Development Team
61 people
Leadership Team
51 people
Sales and Marketing
20 people
Human Resources and Administration
16 people
Senior Team
15 people
Operations Team
14 people
Project Team
12 people
Program Team
7 people
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Funding Insights of Directly OnDemand
Directly OnDemand has successfully raised a total of $67.73M across 8 strategic funding rounds. The most recent funding activity was a Series B round of $11 million completed in May 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Series B — $11.0M
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First Round
First Round
(12 Aug 2013)
- Investors Count 12
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May, 2020 | Amount | Series B - Directly OnDemand | Valuation | Triangle Peak Partners , Toba Capital | |
| Jan, 2020 | Amount | Series B - Directly OnDemand | Valuation | Samsung NEXT , Avidbank | |
| Apr, 2018 | Amount | Series B - Directly OnDemand | Valuation | Northgate Capital |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in Directly OnDemand
Directly OnDemand has secured backing from 13 investors, including venture fund and institutional investors. Prominent investors backing the company include SVB, Wellfound and Movate. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital fund investing in early-stage tech startups
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Founded Year | Domain | Location | |
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Venture capital investments in technology startups are facilitated by M12.
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Founded Year | Domain | Location | |
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Investments in private tech ecosystem are made by Industry Ventures.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Directly OnDemand
Directly OnDemand has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Kylie. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Automatic email reply application
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2013 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Directly OnDemand
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Directly Ondemand Comparisons
Competitors of Directly OnDemand
Directly OnDemand operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Tools for customer engagement across multiple channels are provided.
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| domain | founded_year | HQ Location |
Conversational AI platform is provided for digital customer experiences.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Directly Ondemand
Frequently Asked Questions about Directly OnDemand
When was Directly OnDemand founded?
Directly OnDemand was founded in 2011 and raised its 1st funding round 2 years after it was founded.
Where is Directly OnDemand located?
Directly OnDemand is headquartered in Palo Alto, United States. It is registered at Palo Alto, California, United States.
Is Directly OnDemand a funded company?
Directly OnDemand is a funded company, having raised a total of $67.73M across 8 funding rounds to date. The company's 1st funding round was a Series B of $20M, raised on Aug 12, 2013.
How many employees does Directly OnDemand have?
As of Dec 31, 2022, the latest employee count at Directly OnDemand is 13.
What does Directly OnDemand do?
Customer support operations are enhanced by Directly OnDemand through AI-driven solutions and on-demand human expertise. Workforce augmentation, business continuity, and digital transformation are facilitated across industries like technology, telecommunications, and gaming. Scalable support is offered with AI automation for repetitive inquiries and a pay-for-performance model for expert resolutions. Seasonal scaling and cost optimization are supported, reducing contact center volume while improving customer satisfaction.
Who are the top competitors of Directly OnDemand?
Directly OnDemand's top competitors include Twilio, Freshworks and Dialpad.
What products or services does Directly OnDemand offer?
Directly OnDemand offers OnDemand Customer Support and AI Automation Platform.
How many acquisitions has Directly OnDemand made?
Directly OnDemand has made 1 acquisition, including Kylie.
Who are Directly OnDemand's investors?
Directly OnDemand has 13 investors. Key investors include SVB, Wellfound, Movate, Avidbank, and Northgate Capital.