About Gupshup
Gupshup is a Technology company based in San Francisco (United States) founded in 2004 by Rakesh Mathur and Milind R Agarwal. Tools for customer engagement across multiple channels are provided. Gupshup has raised $544.34 million across 9 funding rounds from investors including Fidelity Investments, WhiteOak Capital Management and Neuberger Berman. The company has 769 employees. Gupshup has completed 5 acquisitions, including Active AI, AskSid and Dotgo. Gupshup was last valued at $500 million in August 2024. Its chief executive, as recorded, is Beerud Sheth. Its website gupshup.io draws about 439 thousand monthly visits. Its Indian entity Gupshup Technology India Private Limited reported revenue of ₹1,957 Cr. Gupshup offers products and services including Conversation Cloud, Campaign Manager, Agent Assist, Conversational AI, and WhatsApp Chat Widget. Its focus areas include High Tech, Chatbots, Industry Agnostic and Customer Support.
Company details
Gupshup was founded in 2004 and is headquartered in San Francisco, United States. Solutions for conversational marketing, commerce, and support are delivered across industries via a platform that enables omnichannel messaging. AI agents and campaign management tools are integrated to handle interactions. Personalization, security, and advertising features are supported to facilitate secure, tailored communications for businesses operating globally.
- Headquarters San Francisco, United States
- Employees 769
- Founders Rakesh Mathur, Milind R Agarwal
- SectorsTechnology
- Website category Computers Electronics and Technology · Graphics Multimedia and Web Design
- Email••••••••
- Phone•••• ••••
- Website gupshup.io
- Social LinkedIn X Facebook Instagram YouTube
- Legal Name Gupshup Technology Llc
- Date of Incorporation 05 Jan, 2005
- Indian entity revenue₹1,957 Cr
FY 2025
- Indian entity net profit₹26.18 Cr
FY 2025 · 1% margin
- Indian entity EBITDA₹89.41 Cr
FY 2025 · 5% margin
- Total Equity Funding$544.34M (USD)
in 9 rounds
- Latest Funding Round$60M (USD), Series F
Jul 2025
- InvestorsFidelity Investments
& 17 more
- Employee Count769
- Investments & AcquisitionsActive AI
& 4 more
Associated legal entities of Gupshup
Gupshup operates through Gupshup Technology India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Gupshup Technology India Private Limited CIN U72100MH2005PTC150425 | Active | 05 Jan 2005 | Mumbai, Maharashtra | ₹1,957 Cr | 1,092 | 4 | View details |
Products & Services of Gupshup
Gupshup offers a comprehensive portfolio of products and services, including Conversation Cloud, Campaign Manager, Agent Assist, Conversational AI, and WhatsApp Chat Widget.
Tools for managing customer lifecycle conversations and engagement.
Platform to manage and scale click-to-chat advertising campaigns.
AI-driven assistance for live agent and bot interactions.
Domain-specific models for personalized business conversations.
Generator for adding WhatsApp widgets to websites for customer chats.
Apps and channels of Gupshup
its YouTube channel gupshupdotai has 3.41K subscribers and 30 videos.
Videos from Gupshup
The most watched videos on Gupshup's YouTube channel, gupshupdotai (3.41K subscribers). Click a video to play it here.
More on gupshupdotai.
Funding Insights of Gupshup
Gupshup has successfully raised a total of $544.34M across 9 strategic funding rounds. The most recent funding activity was a Series F round of $60 million completed in July 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $544.34M
- Total Rounds 9
- Last Round Series F — $60M
- First Round $10M
(Jan 2007)
- Investors Count 18
All 9 funding rounds of Gupshup with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul 2025 | Debt – Conventional | – | – | ||
| Jul 2025 | $60M | Series F | – | – | |
| May 2022 | $100M | Series F | – | Tiger Global Management | – |
| Jul 2021 | $240M | Series F | – | Tiger Global Management, Fidelity Investments | |
| Apr 2021 | $100M | Series F | $1.4B | Tiger Global Management | |
| Aug 2011 | $10M | Series E | – | Tenaya Capital | |
| Jan 2010 | $12M | Series D | – | Globespan Capital Partners | |
| Oct 2008 | $12.34M | Series C | – | Helion Venture Partners, CRV | – |
| Jan 2007 | $10M | Series B | – | Lloyd George, Cambrian Ventures |
| Date | Valuation | Stage |
|---|---|---|
| Apr 2021 | $1.4B | •••••••• |
Last known valuation $500M (Aug 2024). 18 investors in total: 17 institutional and 1 angel.
Investors in Gupshup
Gupshup has secured backing from 18 investors, including venture fund, institutional, and angel investors. Prominent investors backing the company include Fidelity Investments, WhiteOak Capital Management and Neuberger Berman.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture and private equity investments are managed with global diversification. | tigerglobal.com | New York, United States | ||
Long/short and event-driven equity hedge fund and private equity firm focused on small to mid size companies | malabarinvest.com | New York, United States | ||
Secondary market fund focused on LP and direct secondary transactions | 1993 | nb.com | New York, United States | |
Investment Firm | thinkinvestments.com | San Francisco, United States | ||
CRV is recognized as a venture capital firm investing in technology startups. | crv.com | Palo Alto, United States | ||
VC firm investing in companies in the US | globespancapital.com | Boston, United States | ||
Early to late-stage venture capital is invested in Indian sectors. | helionvc.com | Gurugram, India | ||
Investment and partnership services for entrepreneurs in finance and growth support. | tenayacapital.com | |||
Seed & early stage tech-focused VC firm funding companies in the US and India | cambrianventures.com | Livermore, United States | ||
Private debt fund focused on growth-stage technology companies | evolutionx.com.sg | Singapore, Singapore |
Investor details for Gupshup
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
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Board of directors of Gupshup Technology India Private Limited (Gupshup)
Gupshup Technology India Private Limited is the primary company behind Gupshup. The board of Gupshup Technology India Private Limited currently have 4 directors; the longest-serving is Nilesh Shivaji Sonawane, appointed in 2016. 10 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Nilesh Shivaji Sonawane DIN 06756783 | Director | 01 Feb 2016 | 10 yrs 9 mo | Gupshup Technology India Private Limited |
| Aniruddha Dattaram Dalvi DIN 08130175 | Additional Director | 10 Feb 2026 | 8 mo | Gupshup Technology India Private Limited |
| Samkit Rajendra Gandhi DIN 09533178 | Additional Director | 10 Feb 2026 | 8 mo | Gupshup Technology India Private Limited |
| Romil Ketan Mehta DIN 09687134 | Additional Director | 10 Feb 2026 | 8 mo | Gupshup Technology India Private Limited |
People of Gupshup
249 people are tracked at Gupshup (66 in leadership, 183 in team); the tracked headcount is 769.
| Name | Role | Group |
|---|---|---|
| Co-Founder | Leadership | |
| Co-founder & CEO | Leadership | |
Naveen Phani Krishna | Director of Product Management | Leadership |
Gaurav Kachhawa | Chief Product Officer | Leadership |
Milind R Agarwal | Founder | Leadership |
Gourav Soni | Associate Director Product Management | Leadership |
Nitin Marwah | Sales Director | Leadership |
Kamlesh Patel | Director Engineering | Leadership |
Mehul Goyal | Director of Engineering | Leadership |
Manivannan Arunachalam | Senior Director of Engineering | Leadership |
Pmp® Mohanbabu J | Associate Director Solutions Engineering | Leadership |
Surendranath C | Senior Director Of Engineering | Leadership |
Mihir Shah | Associate Director Product Management | Leadership |
Sanjivani Pujari | Associate Director - Customer Onboarding And Growth | Leadership |
Pramod Pawar | Director Of Engineering | Leadership |
Chetan Agarwal | Associate Director - Product Management | Leadership |
Krishnamurthy Tammana | Chief Technology Officer | Leadership |
Bittu George | Director Of Business Development | Leadership |
Priyank Purwar | Director Of Engineering | Leadership |
Luciano Hernan Lucero Müller | Head Of Sales South America | Leadership |
229 more people are available in the full profile.
Complete people profiles for Gupshup
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Financials of Gupshup
Figures of Gupshup Technology India Private Limited, the primary company behind Gupshup, for FY 2025. Revenue was ₹1,957 Cr. Net profit was ₹26.18 Cr (1% margin). EBITDA was ₹89.41 Cr (5% margin). Revenue has grown at a compounded annual rate of +20% over three years.
- ₹1,957 CrRevenue · FY 2025
- ₹26.18 CrNet profit · 1% margin
- ₹89.41 CrEBITDA · 5% margin
- ₹5.53 CrPaid-up capital
- 1,092Employees (provident fund records)
- +20%Revenue CAGR, 3 years
Balance sheet, profit and loss, cash flow and ratios of Gupshup Technology India Private Limited are on its company page.
Detailed financial statements for Gupshup
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
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Investments & Acquisitions by Gupshup
Gupshup has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Active AI, AskSid and Dotgo.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Cloud based customer support and experience management software for enterprises | onedirect.in | Bengaluru, India | 2013 | Jun 2022 | •••• | |
AI based conversational platform for accelerated Conversions | asksid.ai | Bengaluru, India | 2017 | Apr 2022 | •••• | |
Omnichannel conversational engagement solutions are provided for business-customer interactions. | active.ai | Singapore | 2016 | Apr 2022 | •••• | |
Cloud telephony solutions are offered to SMEs worldwide. | knowlarity.com | Singapore | 2009 | Jan 2022 | •••• | |
Omnichannel cloud platform for RCS and business messaging is offered. | dotgo.com | Berkeley Heights, United States | 2007 | Sep 2021 | •••• |
Complete acquisition details for Gupshup
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
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- Complete history
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Verified entity values are shown only after access is granted.
Timeline of Gupshup
9 dated milestones of Gupshup across 21 years, from founding to its latest funding, stage changes and deals.
- Founded Gupshup is founded.
- Funding First funding round of $10.0M.
- Milestone Reaches Unicorn status.
- Acquisition Acquires Dotgo.
- Acquisition Acquires Knowlarity.
- Acquisition Acquires Active AI.
- Acquisition Acquires AskSid.
- Acquisition Acquires One Direct.
- Funding Latest funding round, Series F, of $60.0M.
Web traffic of Gupshup
The website of Gupshup (gupshup.io) receives about 438.8K visits a month and ranks #97,327 among all websites worldwide, #867 in Graphics Multimedia and Web Design.
- Monthly visits438.8K
▲ 18.7% vs previous month
- Unique visitors126.6K
per month
- Global rank#97,327
among all websites
- Category rank#867
Computers Electronics and Technology · Graphics Multimedia and Web Design
- Bounce rate35%
- Pages per visit6.3
- Average visit5 min 02 sec
- DevicesDesktop 48% · Mobile 52%
Websites whose visitors overlap most with Gupshup. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| msg91.com | 100% | #125,609 | View details | ||
| gallabox.com | 95% | 238.5K | #149,950 | View details | |
| doubletick.io | 91% | #173,106 | View details | ||
| canva.com | 91% | 876.1M | #35 | View details | |
| iamdave.ai | 90% | 29.7K | #1,070,599 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Gupshup
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
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Verified entity values are shown only after access is granted.
Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as Gupshup (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Gupshup
Complete news archive for Gupshup
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Articles about Gupshup on our blog
Frequently Asked Questions about Gupshup
Gupshup was founded in 2004 and raised its 1st funding round 3 years after it was founded.
Gupshup is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Beerud Sheth is the CEO of Gupshup, as recorded in our data.
Gupshup is a funded company, having raised a total of $544.34M across 9 funding rounds to date. The company's 1st funding round was a Series B of $10M, raised on Jan 2007.
Gupshup has 769 employees.
The primary company behind Gupshup, Gupshup Technology India Private Limited, reported revenue of ₹1,957 Cr for FY 2025.
Gupshup was founded in 2004 and is headquartered in San Francisco, United States. Solutions for conversational marketing, commerce, and support are delivered across industries via a platform that enables omnichannel messaging. AI agents and campaign management tools are integrated to handle interactions. Personalization, security, and advertising features are supported to facilitate secure, tailored communications for businesses operating globally.
Gupshup offers Conversation Cloud, Campaign Manager, Agent Assist, Conversational AI, and WhatsApp Chat Widget.
Gupshup has 18 investors. Key investors include Fidelity Investments, WhiteOak Capital Management, Neuberger Berman, Madison India Capital, and Tiger Global.
The valuation of Gupshup is $500M as of Aug 2024.
Gupshup operates through Gupshup Technology India Private Limited.