About Hiver
Hiver is a company based in San Jose (United States) founded in 2011 by Nitesh Nandy and Niraj Ranjan Rout.. Hiver has raised $46.25 million across 6 funding rounds from investors including Angel List, Wellfound and Kae Capital. The company has 149 employees as of April 01, 2024. Hiver offers products and services including Omnichannel Inbox, Live Chat, Knowledge Base, and Workflow Automation. Hiver operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter San Jose, United States
- Employees 149 as on 01 Apr, 2024
- Founders Nitesh Nandy, Niraj Ranjan Rout
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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- Legal Name Grexit Software Private Limited
- Date of Incorporation 18 Nov, 2010
- Jurisdiction Bangalore, Karnataka, India
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Annual Revenue
$6.73 M (USD)79.87as on Mar 31, 2023
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Net Profit
$668.82 K (USD)78.7as on Mar 31, 2023
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EBITDA
$992.98 K (USD)80.57as on Mar 31, 2023
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Total Equity Funding
$46.25 M (USD)
in 6 rounds
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Latest Funding Round
$20.12 M (USD), Series B
Sep 29, 2022
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Investors
Angel List
& 8 more
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Employee Count
149
as on Apr 01, 2024
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Products & Services of Hiver
Hiver offers a comprehensive portfolio of products and services, including Omnichannel Inbox, Live Chat, Knowledge Base, and Workflow Automation. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Centralizes email, chat, and other channels for customer support.
Provides AI-powered chat for instant website visitor interactions.
Offers resources to deflect routine customer queries.
Automates task routing and integrations for team collaboration.
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Funding Insights of Hiver
Hiver has successfully raised a total of $46.25M across 6 strategic funding rounds. The most recent funding activity was a Series B round of $20.12 million completed in September 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 6
- Last Round Series B — $20.1M
- First Round First Round
- Investors Count 9
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep, 2022 | Amount | Series B - Hiver | Valuation | K1 Investment Management | |
| Mar, 2022 | Amount | Series B - Hiver | Valuation | Wellfound , K1 Investment Management | |
| Feb, 2021 | Amount | Debt – Conventional - Hiver | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in Hiver
Hiver has secured backing from 9 investors, including venture fund, institutional, and angel investors. Prominent investors backing the company include Angel List, Wellfound and Kae Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Investments in early-stage technology companies are made by Kalaari Capital.
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Founded Year | Domain | Location | |
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Early-stage investing in tech startups in India.
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Founded Year | Domain | Location | |
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B2B enterprise SaaS investments are managed by K1 Investment Management.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Hiver
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Hiver
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Hiver Comparisons
Competitors of Hiver
Hiver operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Hiver
Frequently Asked Questions about Hiver
When was Hiver founded?
Hiver was founded in 2011.
Where is Hiver located?
Hiver is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Who is the current CEO of Hiver?
Niraj Ranjan Rout is the current CEO of Hiver. They have also founded this company.
Is Hiver a funded company?
Hiver is a funded company, having raised a total of $46.25M across 6 funding rounds to date. The company's 1st funding round was a Debt – Conventional of $4M, raised on Jun 01, 2011.
How many employees does Hiver have?
As of Apr 01, 2024, the latest employee count at Hiver is 149.
What is the annual revenue of Hiver?
Annual revenue of Hiver is $6.73M as on Mar 31, 2023.
What does Hiver do?
Email collaboration tools for sales and project management. The platform turns email inbox into a collaboration tool to help support, sales, project management, recruitment, and operations teams collaborate efficiently from their inbox. It offers shared labels in Gmail to share useful emails and attachments, assign tasks, and track status on support and sales queries. Shared Email Archive to which a team can add email conversations that can also integrate with Gmail Labels to automate archival and sharing of important emails. It is integrated with Google Apps and is available on the Google Apps marketplace.
Who are the top competitors of Hiver?
Hiver's top competitors include Twilio, Genesys and Freshworks.
What products or services does Hiver offer?
Hiver offers Omnichannel Inbox, Live Chat, Knowledge Base, and Workflow Automation.
Who are Hiver's investors?
Hiver has 9 investors. Key investors include Angel List, Wellfound, Kae Capital, Morpheus Gang, and Kalaari Capital.