About Observe.AI
Observe.AI is a Technology company based in Redwood City (United States) founded in 2017 by Jithendra Vepa and Swapnil Jain. AI-powered conversation intelligence and automation are provided for contact centers. Observe.AI has raised $213.35 million across 6 funding rounds from investors including Zoom, Venture Catalysts and Nexus Venture Partners. The company has 145 employees. Observe.AI has completed 1 acquisition, including ScopeAI. Its chief executive, as recorded, is Swapnil Jain. Its website observe.ai draws about 120 thousand monthly visits. Its Indian entity Observe.Ai Networks Private Limited reported revenue of ₹134 Cr. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Conversational Analytics. Its competitors include Twilio, Freshworks and Dialpad; 3 of its 3 listed competitors have raised funding.
Company details
Provider of AI-powered conversation intelligence and automation for contact centers. It offers a platform that uses AI to analyze customer interactions, providing insights for improved agent performance, operational efficiency, and customer experience. Key features include real-time agent assistance, automated quality assurance, and AI-powered agents for handling high-volume calls. The platform integrates with existing contact center technologies and provides comprehensive reporting and analytics. This allows businesses to optimize their contact center operations and improve customer satisfaction.
- Headquarters Redwood City, United States
- Employees 145
- Founders Jithendra Vepa, Swapnil Jain
- SectorsTechnology
- Email••••••••
- Website observe.ai
- Social LinkedIn X
- Legal Name Observe.Ai Networks Private Limited
- Date of Incorporation 22 Aug, 2017
- Jurisdiction Bangalore, Karnataka, India
- Indian entity revenue₹134 Cr
FY 2025 · +39% YoY
- Indian entity net profit₹13.33 Cr
FY 2025 · 10% margin
- Indian entity EBITDA₹20.07 Cr
FY 2025 · 15% margin
- Total Equity Funding$213.35M (USD)
in 6 rounds
- Latest Funding Round$125M (USD), Series C
Apr 2022
- InvestorsZoom
& 14 more
- Employee Count145
- Investments & Acquisitions
Associated legal entities of Observe.AI
Observe.AI operates through Observe.Ai Networks Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Observe.Ai Networks Private Limited CIN U72900KA2017PTC105760 | Active | 22 Aug 2017 | Bangalore, Karnataka | ₹134 Cr | 145 | 2 | View details |
Funding Insights of Observe.AI
Observe.AI has successfully raised a total of $213.35M across 6 strategic funding rounds. The most recent funding activity was a Series C round of $125 million completed in April 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $213.35M
- Total Rounds 6
- Last Round Series C — $125M
- First Round $153,444
(Mar 2018)
- Investors Count 15
All 6 funding rounds of Observe.AI with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Apr 2022 | $125M | Series C | – | SoftBank Vision Fund | |
| Sep 2020 | $54M | Series B | – | Menlo Ventures | |
| Dec 2019 | $26M | Series A | – | Scale Venture Partners | |
| Aug 2018 | $8.07M | Series A | – | Nexus Venture Partners | |
| Jun 2018 | $120,000 | Seed | – | Y Combinator | – |
| Mar 2018 | $153,444 | Angel Round | – | – |
15 investors in total: 15 institutional.
Investors in Observe.AI
Observe.AI has secured backing from 15 investors, including venture fund and institutional investors. Prominent investors backing the company include Zoom, Venture Catalysts and Nexus Venture Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital investments in technology and startups. | 2016 | visionfund.com | London, United Kingdom | |
Early-stage venture capital firm investing in AI, healthcare, and tech sectors. | menlovc.com | |||
Early-stage venture capital investments are focused on US companies. | scalevp.com | Foster City, United States | ||
Venture capital firm that partners with entrepreneurs for product-first companies. | 2006 | nexusvp.com | Menlo Park, United States | |
Venture investments in systems, infrastructure, and applications for enterprise founders. | next47.com | |||
Venture capital firm focused on B2B companies | ngpcap.com | Palo Alto, United States | ||
Venture advisory services are provided to startups and investors. | 01a.com | San Francisco, United States | ||
Venture capital fund focused on seed-stage investment in multiple sectors | liquid2.vc | San Francisco, United States | ||
Early-stage startups are accelerated via funding and educational programs. | ycombinator.com | Mountain View, United States | ||
Venture capital firm investing in technology startups | mgv.vc | San Francisco, United States |
Investor details for Observe.AI
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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Board of directors of Observe.Ai Networks Private Limited (Observe.AI)
Observe.Ai Networks Private Limited is the primary company behind Observe.AI. The board of Observe.Ai Networks Private Limited currently have 2 directors; the longest-serving is Swapnil Jain, appointed in 2017. 1 earlier director has ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Swapnil Jain DIN 07733805 | Director | 22 Aug 2017 | 9 yrs 2 mo | Observe.Ai Networks Private Limited |
| Jithendra Vepa DIN 09588749 | Director | 28 Apr 2022 | 4 yrs 5 mo | Observe.Ai Networks Private Limited |
People of Observe.AI
127 people are tracked at Observe.AI (49 in leadership, 3 in board & advisors, 75 in team); the tracked headcount is 145.
| Name | Role | Group |
|---|---|---|
| Co-Founder & CTO | Leadership | |
| Co-Founder & CEO | Leadership | |
Amanraj Singh | Vp, Controller | Leadership |
Ritu Kapoor | Chief Marketing Officer | Leadership |
Subhash Tibrewal | CFO | Leadership |
Cijo George | Director, Machine Learning | Leadership |
Vache Moroyan | Chief Product Officer | Leadership |
Bhupendra Singh | Senior Director - Engineering | Leadership |
Db Banerjee | Vice President Of Strategic GTM | Leadership |
Deepak Kumar | Chief Customer Officer | Leadership |
Rich Wang | VP, Customer Success | Leadership |
Matt Drislane | Director Strategic Accounts | Leadership |
Bronte Greenwald | Head Of Revenue Enablement | Leadership |
Pranav Raveendran | Chief Of Staff | Leadership |
Adriene Young | Director Of Accounting | Leadership |
Jacquelyn Peterson | Director Of Product Marketing | Leadership |
Mayur Patwary | Head Of Customer Support | Leadership |
Kolin Koehl | VP Of Product | Leadership |
Albert Wang | Senior Director - Product Design & User Experience | Leadership |
Bhanu Anupama Atmuri | Senior Director Of Product Management | Leadership |
107 more people are available in the full profile.
Complete people profiles for Observe.AI
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Financials of Observe.AI
Figures of Observe.Ai Networks Private Limited, the primary company behind Observe.AI, for FY 2025. Revenue was ₹134 Cr (+39% year on year). Net profit was ₹13.33 Cr (10% margin). EBITDA was ₹20.07 Cr (15% margin). Revenue has grown at a compounded annual rate of +14% over three years and +49% over five years.
- ₹134 CrRevenue · FY 2025 · +39% YoY
- ₹13.33 CrNet profit · 10% margin
- ₹20.07 CrEBITDA · 15% margin
- ₹1 LakhPaid-up capital
- 145Employees (provident fund records)
- +14%Revenue CAGR, 3 years
- +49%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Observe.Ai Networks Private Limited are on its company page.
Detailed financial statements for Observe.AI
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
- Statement rows
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Investments & Acquisitions by Observe.AI
Observe.AI has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include ScopeAI.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Customer feedback analytics and conversation management platform | getscopeai.com | San Francisco, United States | 2016 | Aug 2021 | •••• |
Complete acquisition details for Observe.AI
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
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Timeline of Observe.AI
4 dated milestones of Observe.AI across 5 years, from founding to its latest funding, stage changes and deals.
- Founded Observe.AI is founded.
- Funding First funding round of $153K.
- Acquisition Acquires ScopeAI.
- Funding Latest funding round, Series C, of $125.0M.
Competitors of Observe.AI
Observe.AI has 3 listed competitors in our database, 3 of them funded. They include Twilio, Freshworks and Dialpad.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. |
Detailed competitors of Observe.AI
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Observe.AI
The website of Observe.AI (observe.ai) receives about 120.3K visits a month.
- Monthly visits120.3K
▲ 11.5% vs previous month
Websites whose visitors overlap most with Observe.AI. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
the420.in | the420.in | 100% | #73,570 | – | |
| blackswanltd.com | 100% | 680.7K | #274,398 | View details | |
| peoplematters.in | 100% | 153.1K | #285,549 | View details | |
techcircle.in | techcircle.in | 100% | #763,877 | – | |
smestreet.in | smestreet.in | 100% | #644,886 | – | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 15 similar websites and full traffic analytics for Observe.AI
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 15 similar websites
- Audience overlap
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- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Chatbots
3 companies that operate in the same segment as Observe.AI (Chatbots) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | 325 |
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Related news about Observe.Ai
Complete news archive for Observe.AI
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Articles about Observe.AI on our blog
Frequently Asked Questions about Observe.AI
Observe.AI was founded in 2017 and raised its 1st funding round 1 year after it was founded.
Observe.AI is headquartered in Redwood City, United States. It is registered at Redwood City, California, United States.
Swapnil Jain is the CEO of Observe.AI, as recorded in our data. They have also founded this company.
Observe.AI is a funded company, having raised a total of $213.35M across 6 funding rounds to date. The company's 1st funding round was a Angel Round of $153.44K, raised on Mar 2018.
Observe.AI has 145 employees.
The primary company behind Observe.AI, Observe.Ai Networks Private Limited, reported revenue of ₹134 Cr for FY 2025, up 39% year on year.
Provider of AI-powered conversation intelligence and automation for contact centers. It offers a platform that uses AI to analyze customer interactions, providing insights for improved agent performance, operational efficiency, and customer experience. Key features include real-time agent assistance, automated quality assurance, and AI-powered agents for handling high-volume calls. The platform integrates with existing contact center technologies and provides comprehensive reporting and analytics. This allows businesses to optimize their contact center operations and improve customer satisfaction.
Observe.AI's top competitors include Twilio, Freshworks and Dialpad.
Observe.AI has made 1 acquisition, including ScopeAI.
Observe.AI has 15 investors. Key investors include Zoom, Venture Catalysts, Nexus Venture Partners, Emergent Ventures India, and SoftBank Vision Fund.
Observe.AI operates through Observe.Ai Networks Private Limited.
The legal entities of Observe.AI currently have 2 directors, including Jithendra Vepa, Swapnil Jain.