About SmileBack
SmileBack is a Technology company based in Wilmington (United States) founded in 2002, and was acquired by ConnectWise in December 2021. Customer feedback reputation management solution. Its focus areas include Enterprise Applications, Customer Success Management, Feedback Platforms and MarketingTech. Its competitors include SurveyMonkey, Qualtrics and QuestionPro; 2 of its 3 listed competitors have raised funding.
Company details
SmileBack was founded in 2002 and is headquartered in Wilmington, United States. The company operates in the customer service software sector, where visual surveys are used to gauge customer satisfaction levels. A dashboard is provided for monitoring multiple review sites and generating reports on support agent performance. Clients such as Evolve IT and Worksighted are served by these tools.
- Headquarters Wilmington, United States
- Stage Acquired
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website smileback.com
- Social LinkedIn X Facebook YouTube
- Acquired by ConnectWise (Dec 2021)
- Investors
- Acquired byConnectWise
(Dec 2021)
Apps and channels of SmileBack
its YouTube channel ConnectWise has 7.03K subscribers and 30 videos.
Videos from SmileBack
The most watched videos on SmileBack's YouTube channel, ConnectWise (7.03K subscribers). Click a video to play it here.
More on ConnectWise.
Investors in SmileBack
SmileBack has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include ConnectWise.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Cloud-based ERP and price quotation management software is provided. | 1982 | connectwise.com | Tampa, United States |
Investor details for SmileBack
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Timeline of SmileBack
2 dated milestones of SmileBack across 19 years, from founding to its latest funding, stage changes and deals.
- Founded SmileBack is founded.
- Exit Acquired by ConnectWise.
Competitors of SmileBack
SmileBack has 3 listed competitors in our database, 2 of them funded. They include SurveyMonkey, Qualtrics and QuestionPro.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| surveymonkey.com | 1999 | Palo Alto, United States | $694M | 1,886 | A cloud-based platform is utilized for creating customizable surveys. | |
| qualtrics.com | 2002 | Provo, United States | $400M | Surveys are created and feedback is collected through the platform. | ||
| questionpro.com | 2002 | Seattle, United States | 17 | Web-based survey software is offered for research and analysis. |
Detailed competitors of SmileBack
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Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as SmileBack (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Smileback
Complete news archive for SmileBack
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Frequently Asked Questions about SmileBack
SmileBack was founded in 2002.
SmileBack is headquartered in Wilmington, United States. It is registered at Wilmington, Delaware, United States.
SmileBack was founded in 2002 and is headquartered in Wilmington, United States. The company operates in the customer service software sector, where visual surveys are used to gauge customer satisfaction levels. A dashboard is provided for monitoring multiple review sites and generating reports on support agent performance. Clients such as Evolve IT and Worksighted are served by these tools.
SmileBack's top competitors include SurveyMonkey, Qualtrics and QuestionPro.
SmileBack has 1 investor. Key investors include ConnectWise.
Yes. SmileBack was acquired by ConnectWise in December 2021.