About Web Help Desk
Web Help Desk is a company based in Austin (United States) founded in 1999 was acquired by SolarWinds in July 2012. Web Help Desk offers products and services including Web Help Desk, SolarWinds Service Desk, and SolarWinds Observability. Web Help Desk operates in a competitive market with competitors including Help Scout, TOPdesk, Talla, TextExpander and OvrC, among others.
- Headquarter Austin, United States
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website webhelpdesk.com
- Social LinkedIn X Facebook
- Acquired by SolarWinds (Jul 2012)
- Legal Name Solarwinds Worldwide, Llc
- Investors
- Acquired bySolarWinds
(Jul 2012)
Products & Services of Web Help Desk
Web Help Desk offers a comprehensive portfolio of products and services, including Web Help Desk, SolarWinds Service Desk, and SolarWinds Observability.
Manages IT tickets and assets for efficient support.
Handles incident tracking and SLA reporting for teams.
Monitors networks and applications for operational resilience.
Investors in Web Help Desk
Web Help Desk has secured backing from 1 investor. Prominent investors backing the company include SolarWinds.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Cloud-based monitoring and tracing of hybrid application performance are provided. | 1999 | solarwinds.com | Austin, United States |
Investor details for Web Help Desk
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
Timeline of Web Help Desk
2 dated milestones of Web Help Desk across 13 years, from founding to its latest funding, stage changes and deals.
- Founded Web Help Desk is founded.
- Exit Acquired by SolarWinds.
Competitors of Web Help Desk
Web Help Desk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Help Scout, TOPdesk, Talla, TextExpander and OvrC, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| helpscout.com | 2011 | Boston, United States | $19.32M | 94 | Customer interaction solution using email and live chat solutions | |
| topdesk.com | 1993 | Delft, Netherlands | $215.23M | – | Cloud-based service management software is offered for IT teams. | |
| talla.com | 2015 | San Francisco, United States | $12.34M | – | AI assistants are offered for IT and HR team support. | |
| textexpander.com | 2003 | San Francisco, United States | $41.4M | – | Text snippets are expanded for customer service productivity. | |
| ovrc.com | 2001 | Charlotte, United States | – | – | Remote platform for managing, configuring, and troubleshooting network devices for professionals. | |
| wolkensoftware.com | 2011 | Bengaluru, India | – | 170 | Offers IT service management platforms and AI-driven customer support for businesses. | |
| heatsoftware.com | 1989 | Milpitas, United States | – | 318 | Unified endpoint management and cloud service solutions are offered. | |
| luminai.com | 2019 | San Mateo, United States | $24.06M | 9 | Artificial intelligence based platform offering internal workflow automation solutions | |
| ozmo.com | 2016 | Blacksburg, United States | – | – | An omnichannel platform for tech support services is provided. | |
| supportbee.com | 2010 | Bengaluru, India | – | – | Online customer support and interaction tool |
Detailed competitors of Web Help Desk
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Web Help Desk
Websites that share an audience with Web Help Desk (webhelpdesk.com).
Websites whose visitors overlap most with Web Help Desk. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| kayako.com | 100% | 227.9K | #213,206 | View details | |
hesk.com | hesk.com | 100% | – | #179,207 | – |
| helpdeskpilot.com | 100% | – | – | View details | |
| manageengine.com | 100% | 3M | #18,196 | View details | |
ilient.com | ilient.com | 97% | – | – | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 35 similar websites and full traffic analytics for Web Help Desk
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 35 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Similar companies to Web Help Desk
10 companies that operate in the same segment as Web Help Desk (IT Services & Operations), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud orchestration solutions are provided for multi-cloud and device applications. | 1998 | Palo Alto, California, United States | USD 595.83 M | USD 812.05 M | 8,861 | |
A cloud-based platform for incident management software is provided. | 2009 | San Francisco, California, United States | USD 173.6 M | USD 492.55 M | 1,240 | |
Unified IT management is delivered through a cloud-based platform. | 2004 | Santa Clara, California, United States | USD 83.7 M | USD 13.28 B | 26,290 | |
Cloud based platform offering IT operational data and security analytics software | 2003 | San Francisco, California, United States | USD 40 M | USD 2.59 M | 108 | |
Cloud-based enterprise management solutions including backup and recovery are provided. | 2003 | Singapore, Singapore | USD 658 M | – | – | |
Cloud and application performance management platform is provided. | 2010 | New York, New York, United States | USD 147.19 M | USD 2.68 B | 6,500 | |
Converged data management solutions are provided for backup and recovery. | 2014 | Palo Alto, California, United States | USD 553 M | USD 1.32 B | 3,200 | |
IT backup and recovery solutions are provided via cloud platform. | 2006 | Columbus, Ohio, United States | USD 1.04 B | – | – | |
IT outsourcing services are delivered across multiple business lines. | 2011 | Bengaluru, Karnataka, India | USD 64.83 M | USD 246.74 M | 5,260 | |
Analytics and digital solutions for healthcare and banking are provided. | 1999 | New York, New York, United States | USD 10 M | USD 2.09 B | 59,500 |
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Frequently Asked Questions about Web Help Desk
Web Help Desk was founded in 1999.
Web Help Desk is headquartered in Austin, United States. It is registered at Austin, Texas, United States.
Founded in 1999 and based in Austin, United States, Web Help Desk is operated as a web-based solution for IT help desk management. Services encompass IT asset inventory discovery, asset management, change management, ticket creation, two-way communication, and a central repository for recurring requests. The product, offered by SolarWinds, includes a 30-day free trial, with pricing available on request starting from 695.
Web Help Desk's top competitors include Help Scout, Talla and TOPdesk.
Web Help Desk offers Web Help Desk, SolarWinds Service Desk, and SolarWinds Observability.
Web Help Desk has 1 investor. Key investors include SolarWinds.
Web Help Desk operates through Solarwinds Worldwide, Llc.
Yes. Web Help Desk was acquired by SolarWinds in July 2012.