About Help Scout
Help Scout is a company based in Boston (United States) founded in 2011 by Denny Swindle, Jared McDaniel, and Nick Francis.. Help Scout has raised $19.32 million across 7 funding rounds from investors including Techstars, Vocal Remover and Foundry. The company has 94 employees as of December 31, 2021. Help Scout offers products and services including Shared Inbox, Help Center, Live Chat Software, and Beacon. Help Scout operates in a competitive market with competitors including TextExpander, SupportBee, Influx, Mojo Helpdesk and GladMinds, among others.
- Headquarter Boston, United States
- Employees 94 as on 31 Dec, 2021
- Founders Denny Swindle, Jared McDaniel, Nick Francis
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Help Scout Pbc
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$19.32 M (USD)
in 7 rounds
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Latest Funding Round
$6.18 M (USD), Series B
Feb 07, 2017
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Investors
Techstars
& 4 more
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Employee Count
94
as on Dec 31, 2021
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Products & Services of Help Scout
Help Scout offers a comprehensive portfolio of products and services, including Shared Inbox, Help Center, Live Chat Software, and Beacon. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Manages team email and conversations for efficient customer responses
Provides resources for customers to access answers independently
Enables real-time chat interactions with users
Offers AI-driven chat support embedded in websites
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Funding Insights of Help Scout
Help Scout has successfully raised a total of $19.32M across 7 strategic funding rounds. The most recent funding activity was a Series B round of $6.18 million completed in February 2017. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 7
- Last Round Series B — $6.2M
- First Round First Round
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Feb, 2017 | Amount | Series B - Help Scout | Valuation |
investors |
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| Mar, 2015 | Amount | Series A - Help Scout | Valuation |
investors |
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| Mar, 2015 | Amount | Series A - Help Scout | Valuation | Foundry |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Help Scout
Help Scout has secured backing from 5 investors, including venture fund investors. Prominent investors backing the company include Techstars, Vocal Remover and Foundry. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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An online service for removing vocals from music tracks is provided.
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Venture capital is invested in early-stage tech startups.
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Investments in US tech startups are made by Zelkova Ventures.
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Venture capital is directed toward companies in multiple sectors.
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Help Scout
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Help Scout
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Help Scout Comparisons
Competitors of Help Scout
Help Scout operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as TextExpander, SupportBee, Influx, Mojo Helpdesk and GladMinds, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Text snippets are expanded for customer service productivity.
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Online customer support and interaction tool
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Email-based customer support is offered to small and medium businesses.
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Centralizes support requests, assigns tickets, automates tasks for IT and customer service.
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Cloud platform connecting brands, channel and customers
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Help Scout
Frequently Asked Questions about Help Scout
When was Help Scout founded?
Help Scout was founded in 2011.
Where is Help Scout located?
Help Scout is headquartered in Boston, United States. It is registered at Boston, Massachusetts, United States.
Who is the current CEO of Help Scout?
Nick Francis is the current CEO of Help Scout. They have also founded this company.
Is Help Scout a funded company?
Help Scout is a funded company, having raised a total of $19.32M across 7 funding rounds to date. The company's 1st funding round was a Series A of $6M, raised on Mar 01, 2011.
How many employees does Help Scout have?
As of Dec 31, 2021, the latest employee count at Help Scout is 94.
What does Help Scout do?
Help Scout was founded in 2011 in Boston, United States, and operates in the customer service software sector. Email-based helpdesk services are provided for small and medium businesses through a centralized ticketing system. Live chat functionality is integrated, along with analytics tools for performance insights and API connections for third-party applications. A subscription-based pricing model is utilized.
Who are the top competitors of Help Scout?
Help Scout's top competitors include Drag, TextExpander and GladMinds.
What products or services does Help Scout offer?
Help Scout offers Shared Inbox, Help Center, Live Chat Software, and Beacon.
Who are Help Scout's investors?
Help Scout has 5 investors. Key investors include Techstars, Vocal Remover, Foundry, Zelkova Ventures, and TechStar.
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