About Help Scout
Help Scout is a company based in Boston (United States) founded in 2011 by Denny Swindle, Jared McDaniel, and Nick Francis. Help Scout has raised $19.32 million across 7 funding rounds from investors including Techstars, Vocal Remover and Foundry. The company has 94 employees as of December 31, 2021. Help Scout offers products and services including Shared Inbox, Help Center, Live Chat Software, and Beacon. Help Scout operates in a competitive market with competitors including TextExpander, SupportBee, Influx, Mojo Helpdesk and GladMinds, among others.
- Headquarter Boston, United States
- Employees 94 as on 31 Dec, 2021
- Founders Denny Swindle, Jared McDaniel, Nick Francis
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Sectors
Technology
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Phone
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Website
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Social
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- Legal Name Help Scout Pbc
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Annual Revenue
Not available
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Net Profit
Not available
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EBITDA
Not available
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Total Equity Funding
$19.32 M (USD)
in 7 rounds
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Latest Funding Round
$6.18 M (USD), Series B
Feb 07, 2017
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Investors
Techstars
& 4 more
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Employee Count
94
as on Dec 31, 2021
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Products & Services of Help Scout
Help Scout offers a comprehensive portfolio of products and services, including Shared Inbox, Help Center, Live Chat Software, and Beacon.
Manages team email and conversations for efficient customer responses
Provides resources for customers to access answers independently
Enables real-time chat interactions with users
Offers AI-driven chat support embedded in websites
People of Help Scout
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Funding Insights of Help Scout
Help Scout has successfully raised a total of $19.32M across 7 strategic funding rounds. The most recent funding activity was a Series B round of $6.18 million completed in February 2017. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Help Scout
Help Scout has secured backing from 5 investors, including venture fund investors. Prominent investors backing the company include Techstars, Vocal Remover and Foundry.
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Venture capital is invested in early-stage tech startups.
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Investments in US tech startups are made by Zelkova Ventures.
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Investor details for Help Scout
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- Investor locations
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Verified entity values are shown only after access is granted.
Investments & Acquisitions by Help Scout
Investment portfolio details for Help Scout
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- Transaction dates
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Financial Statements - Help Scout
Detailed financials for Help Scout
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- Profit trends
- Statement rows
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Help Scout Comparisons
Peer comparison for Help Scout
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- Named peers
- Headcount comparison
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- Operating benchmarks
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Competitors of Help Scout
Help Scout operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as TextExpander, SupportBee, Influx, Mojo Helpdesk and GladMinds, among others.
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Text snippets are expanded for customer service productivity.
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Online customer support and interaction tool
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Email-based customer support is offered to small and medium businesses.
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Centralizes support requests, assigns tickets, automates tasks for IT and customer service.
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Cloud platform connecting brands, channel and customers
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Detailed competitors of Help Scout
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Latest news on Help Scout
Complete news archive for Help Scout
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Frequently Asked Questions about Help Scout
Help Scout was founded in 2011.
Help Scout is headquartered in Boston, United States. It is registered at Boston, Massachusetts, United States.
Nick Francis is the current CEO of Help Scout. They have also founded this company.
Help Scout is a funded company, having raised a total of $19.32M across 7 funding rounds to date.
As of Dec 31, 2021, the latest employee count at Help Scout is 94.
Help Scout was founded in 2011 in Boston, United States, and operates in the customer service software sector. Email-based helpdesk services are provided for small and medium businesses through a centralized ticketing system. Live chat functionality is integrated, along with analytics tools for performance insights and API connections for third-party applications. A subscription-based pricing model is utilized.
Help Scout's top competitors include Drag, TextExpander and GladMinds.
Help Scout offers Shared Inbox, Help Center, Live Chat Software, and Beacon.
Help Scout has 5 investors. Key investors include Techstars, Vocal Remover, Foundry, Zelkova Ventures, and TechStar.