About Kayako
Kayako is a Technology company based in London (United Kingdom) founded in 2001, and was acquired by ESW Capital in March 2018. It operates as a cloud-based and on-premise help desk, CRM and live chat software. Its chief executive is Stuart McCaul. Its website kayako.com draws about 228 thousand monthly visits. Kayako offers products and services including AI Helpdesk, Ticketing Software, and Live Chat. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its legal entity is ESW Operations, LLC. Its competitors include Twilio, Genesys, Freshworks, Dialpad and Sprinklr and 4 more; 9 of its 9 listed competitors have raised funding.
Company details
Kayako was founded in 2001 in London, United Kingdom, as a developer and vendor of help desk, CRM, and live chat software. Operations focus on cloud-based and on-premise solutions for customer support. The flagship product, Kayako Fusion, supports interactions via web, email, tickets, live chat, phone, and self-service portals. Additional capabilities encompass email management, performance reporting, satisfaction surveys, and customer engagement tracking.
- Headquarters London, United Kingdom
- Stage Acquired
- SectorsTechnology
- Website category Computers Electronics and Technology · Programming and Developer Software
- Website kayako.com
- Social LinkedIn X Facebook
- Acquired by ESW Capital (Mar 2018)
- Legal Name Esw Operations, Llc
- Annual Revenue$513.82 K (USD)-96as on Sep 30, 2021
- Net Profit$9.1 M (USD)47as on Sep 30, 2021
- Investors
- Acquired byESW Capital
(Mar 2018)
Associated legal entities of Kayako
Kayako is associated with 2 registered companies on The Company Check. Each company page carries the filings, financials, charges and directors of that entity.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Anson Infotech Llp CIN AAK-7204 | Active | 28 Sep 2017 | Jalandhar, Punjab | – | – | 2 | View details |
| Kayako Helpdesk Private Limited CIN U72900PB2012PTC036014 | Active | 05 Mar 2012 | Jalandhar, Punjab | ₹0.0 Cr | – | 2 | View details |
Products & Services of Kayako
Kayako offers a comprehensive portfolio of products and services, including AI Helpdesk, Ticketing Software, and Live Chat.
Automates repetitive inquiries and tasks using AI learning.
Manages customer tickets and resolves issues efficiently.
Enables real-time collaboration for customer interactions.
Investors in Kayako
Kayako has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include ESW Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
- | – | eswcapital.com | - |
Investor details for Kayako
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Board of directors of Kayako
The boards of the 2 registered companies of Kayako currently have 3 directors; the longest-serving is Dheeraj Shoor, appointed in 2017. 7 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Dheeraj Shoor DIN 02972083 | Director | 10 Aug 2017 | 9 yrs 2 mo | Kayako Helpdesk Private Limited |
| Anil Shoor DIN 01376839 | Designated Partner | 28 Sep 2017 | 9 yrs | Anson Infotech Llp |
| Varun Shoor DIN 00877123 | Designated Partner | 28 Sep 2017 | 9 yrs | Anson Infotech Llp, Kayako Helpdesk Private Limited |
People of Kayako
1 people are tracked at Kayako (1 in leadership).
| Name | Role | Group |
|---|---|---|
Stuart McCaul | CEO | Leadership |
Complete people profiles for Kayako
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Financials of Kayako
Figures of Kayako Helpdesk Private Limited, the primary company behind Kayako, for FY 2025. Revenue was ₹2,184 (-86% year on year). Net loss was -₹7,567 (-346% margin). EBITDA was -₹6,916 (-317% margin). Revenue has grown at a compounded annual rate of -46% over three years and -36% over five years.
- ₹2,184Revenue · FY 2025 · -86% YoY
- -₹7,567Net loss · -346% margin
- -₹6,916EBITDA · -317% margin
- ₹3.02 CrPaid-up capital
- -46%Revenue CAGR, 3 years
- -36%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Kayako Helpdesk Private Limited are on its company page.
Detailed financial statements for Kayako
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Timeline of Kayako
2 dated milestones of Kayako across 17 years, from founding to its latest funding, stage changes and deals.
- Founded Kayako is founded.
- Exit Acquired by ESW Capital.
Competitors of Kayako
Kayako has 9 listed competitors in our database, 9 of them funded. They include Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $644.57M | 1,089 | Provider of contact center business communication solutions | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of Kayako
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Web traffic of Kayako
The website of Kayako (kayako.com) receives about 227.9K visits a month and ranks #213,206 among all websites worldwide, #4,927 in Programming and Developer Software.
- Monthly visits227.9K
▲ 9.8% vs previous month
- Unique visitors92.1K
per month
- Global rank#213,206
among all websites
- Category rank#4,927
Computers Electronics and Technology · Programming and Developer Software
- Bounce rate41%
- Pages per visit2.3
- Average visit1 min 35 sec
- DevicesDesktop 46% · Mobile 54%
Websites whose visitors overlap most with Kayako. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| sysaid.com | 100% | 100.2K | #384,954 | View details | |
cerberusweb.com | cerberusweb.com | 100% | – | – | – |
hesk.com | hesk.com | 100% | – | #179,207 | – |
| osticket.com | 100% | – | #234,856 | View details | |
| deskpro.com | 100% | 142.5K | #243,312 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Kayako
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Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as Kayako (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Related news about Kayako
Complete news archive for Kayako
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Frequently Asked Questions about Kayako
Kayako was founded in 2001.
Kayako is headquartered in London, United Kingdom. It is registered at London, England, United Kingdom.
Stuart McCaul is the current CEO of Kayako.
Annual revenue of Kayako is $513.82K as on Sep 30, 2021.
Kayako was founded in 2001 in London, United Kingdom, as a developer and vendor of help desk, CRM, and live chat software. Operations focus on cloud-based and on-premise solutions for customer support. The flagship product, Kayako Fusion, supports interactions via web, email, tickets, live chat, phone, and self-service portals. Additional capabilities encompass email management, performance reporting, satisfaction surveys, and customer engagement tracking.
Kayako's top competitors include Twilio, Genesys and Freshworks.
Kayako offers AI Helpdesk, Ticketing Software, and Live Chat.
Kayako has 1 investor. Key investors include ESW Capital.
Kayako is associated with 2 legal entities: Anson Infotech Llp, Kayako Helpdesk Private Limited.
Yes. Kayako was acquired by ESW Capital in March 2018.
The legal entities of Kayako currently have 3 directors, including Anil Shoor, Varun Shoor, Dheeraj Shoor.
The website of Kayako receives about 228 thousand visits a month and ranks #213,206 among all websites worldwide.