About Kayako
Kayako is a company based in London (United Kingdom) founded in 2001 was acquired by ESW Capital in March 2018. Kayako offers products and services including AI Helpdesk, Ticketing Software, and Live Chat. Kayako operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter London, United Kingdom
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Sectors
Technology
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Phone
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Website
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Social
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- Legal Name Esw Operations, Llc
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Annual Revenue
$513.82 K (USD)-96as on Sep 30, 2021
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Net Profit
$9.1 M (USD)47as on Sep 30, 2021
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EBITDA
Not available
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Latest Funding Round
Not available
- Investors
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Employee Count
Not available
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Acquired by
ESW Capital
(Mar 14, 2018)
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Products & Services of Kayako
Kayako offers a comprehensive portfolio of products and services, including AI Helpdesk, Ticketing Software, and Live Chat.
Automates repetitive inquiries and tasks using AI learning.
Manages customer tickets and resolves issues efficiently.
Enables real-time collaboration for customer interactions.
Funding Insights of Kayako
Detailed funding history for Kayako
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Investors in Kayako
Kayako has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include ESW Capital.
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Investor details for Kayako
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Investments & Acquisitions by Kayako
Investment portfolio details for Kayako
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Financial Statements - Kayako
Detailed financials for Kayako
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Kayako Comparisons
Peer comparison for Kayako
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Competitors of Kayako
Kayako operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based customer experience management software is provided for brands.
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Provider of customer communications management platform
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Detailed competitors of Kayako
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Latest news on Kayako
Complete news archive for Kayako
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Frequently Asked Questions about Kayako
Kayako was founded in 2001.
Kayako is headquartered in London, United Kingdom. It is registered at London, England, United Kingdom.
Stuart McCaul is the current CEO of Kayako.
Annual revenue of Kayako is $513.82K as on Sep 30, 2021.
Kayako was founded in 2001 in London, United Kingdom, as a developer and vendor of help desk, CRM, and live chat software. Operations focus on cloud-based and on-premise solutions for customer support. The flagship product, Kayako Fusion, supports interactions via web, email, tickets, live chat, phone, and self-service portals. Additional capabilities encompass email management, performance reporting, satisfaction surveys, and customer engagement tracking.
Kayako's top competitors include Twilio, Genesys and Freshworks.
Kayako offers AI Helpdesk, Ticketing Software, and Live Chat.
Kayako has 1 investor. Key investors include ESW Capital.