About CafeX Communications
CafeX Communications is a company based in New York (United States) founded in 2013 by David Jodoin and Rami Musallan. CafeX Communications has raised $49.64 million across 3 funding rounds from investors including Rakuten Capital, Illuminate Ventures and USAA Corporate Development. CafeX Communications has completed 1 acquisition, including Vayyoo. CafeX Communications offers products and services including App Studio, Agent Studio, and Data Studio. CafeX Communications operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Total Equity Funding$49.64M (USD)
in 3 rounds
- Latest Funding Round$18M (USD), Series C
Dec 2016
- InvestorsRakuten Capital
& 3 more
- Investments & Acquisitions
Products & Services of CafeX Communications
CafeX Communications offers a comprehensive portfolio of products and services, including App Studio, Agent Studio, and Data Studio.
Platform for designing custom applications and workflows.
Tool for deploying AI-powered agents for customer interactions.
System for converting raw data into actionable insights.
Funding Insights of CafeX Communications
CafeX Communications has successfully raised a total of $49.64M across 3 strategic funding rounds. The most recent funding activity was a Series C round of $18 million completed in December 2016. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $49.64M
- Total Rounds 3
- Last Round Series C — $18M
- First Round $10.54M
(May 2014)
- Investors Count 4
All 3 funding rounds of CafeX Communications with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Dec 2016 | $18M | Series C | – | Rakuten Capital | – |
| Apr 2015 | $21.1M | Series B | – | Intel Education Accelerator | |
| May 2014 | $10.54M | Series A | – | Illuminate Ventures | – |
4 investors in total: 4 institutional.
Investors in CafeX Communications
CafeX Communications has secured backing from 4 investors, including venture fund investors. Prominent investors backing the company include Rakuten Capital, Illuminate Ventures and USAA Corporate Development.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital firm focused on technology, fintech, e-commerce, mobility platforms, and multiple sectors | – | capital.rakuten.com | Setagaya City, Japan | |
Early-stage venture capital is provided by Illuminate Ventures for B2B software startups. | – | illuminate.com | Oakland, United States | |
Early-stage investments are directed toward fintech, insurtech, and AI startups. | – | usaacorpdev.com | San Antonio, United States | |
Education startups are funded and mentored by Intel-backed accelerator. | – | intel.com/content/www/us/en/education/accelerator/education-accelerator-home.html | - |
Investor details for CafeX Communications
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- Complete investor list
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People of CafeX Communications
9 people are tracked at CafeX Communications (4 in leadership, 5 in team).
| Name | Role | Group |
|---|---|---|
David Jodoin | Co-Founder & CTO | Leadership |
Rami Musallan | Co-Founder & CEO | Leadership |
Rami Musallam | CEO | Leadership |
Bryan Marshall | Chief Financial Officer | Leadership |
Neil Ellis | CIO & CISO | Team |
Miranda Niccum | Sales Engineer | Team |
Hali Zalkin | Human Resources Manager | Team |
Gareth Smith | SVP of Engineering | Team |
David Shadman | Sales & Partnerships Lead | Team |
Complete people profiles for CafeX Communications
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
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Investments & Acquisitions by CafeX Communications
CafeX Communications has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Vayyoo.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Online content on fitness, nutrition, and meditation is delivered. | vayyoo.com | Ottawa, Canada | 2007 | Jan 2017 | •••• |
Complete acquisition details for CafeX Communications
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- Complete history
- Exports
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Timeline of CafeX Communications
4 dated milestones of CafeX Communications across 4 years, from founding to its latest funding, stage changes and deals.
- Founded CafeX Communications is founded.
- Funding First funding round of $10.5M.
- Funding Latest funding round, Series C, of $18.0M.
- Acquisition Acquires Vayyoo.
Competitors of CafeX Communications
CafeX Communications operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of CafeX Communications
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Web traffic of CafeX Communications
The website of CafeX Communications (cafex.com) receives about 1.5K visits a month.
- Monthly visits1.5K
▼ 27.6% vs previous month
Websites whose visitors overlap most with CafeX Communications. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
cmswire.com | cmswire.com | 100% | – | #322,646 | – |
| sdl.com | 92% | 81.6K | #302,532 | View details | |
| galvintech.com | 88% | – | #4,155,009 | View details | |
| webrtcworld.com | 86% | – | – | View details | |
| opentext.com | 85% | 1.2M | #36,819 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 16 similar websites and full traffic analytics for CafeX Communications
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 16 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Cafex Communications
Complete news archive for CafeX Communications
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to CafeX Communications
10 companies that operate in the same segment as CafeX Communications (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about CafeX Communications
CafeX Communications was founded in 2013 and raised its 1st funding round 1 year after it was founded.
CafeX Communications is headquartered in New York, United States. It is registered at New York, New York, United States.
Rami Musallan is the current CEO of CafeX Communications. They have also founded this company.
CafeX Communications is a funded company, having raised a total of $49.64M across 3 funding rounds to date. The company's 1st funding round was a Series A of $10.54M, raised on May 2014.
Cafex Communications helps companies to engage customers, employees and partners to create personalized and predictive communication experiences for customer engagement, partner relationships and workforce collaboration across mobile and desktop. Its live assist platform enhances mobile and desktop application with video chat, co-browsing, screen sharing, on-screen drawing, and document sharing. Contextual information is passed to the enterprise for enhanced customer engagement integrated with contact centers across multi-channels. It works with contact centre platforms such as Cisco, Avaya, Genesys to provide webRTC for the enterprise. It also provides visual IVR solutions displaying IVR menu on the touchscreen. Its live assist solution was awarded Best of Show Honors at 2014 Enterprise Connect Conference.
CafeX Communications's top competitors include Twilio, Genesys and Freshworks.
CafeX Communications offers App Studio, Agent Studio, and Data Studio.
CafeX Communications has made 1 acquisition, including Vayyoo.
CafeX Communications has 4 investors. Key investors include Rakuten Capital, Illuminate Ventures, USAA Corporate Development, and Intel Education Accelerator.
CafeX Communications operates through Cafex Communications Inc..