About Chatwoot
Chatwoot is a Technology company based in Newark (United States) founded in 2017 by Nithin David Thomas, Pranav Raj S, and Subin T P. It operates as an omnichannel customer support is managed via an open-source platform. Chatwoot has raised $1.6 million across 1 funding round from investors including Y Combinator, Goat Capital and Uncorrelated Ventures. The company has 1 employees. Its website chatwoot.com draws about 551 thousand monthly visits. Its Indian entity Chatwoot Private Limited reported revenue of ₹2.18 Cr. Chatwoot offers products and services including Captain AI Agent, Copilot, Live Chat Widget, and Knowledge Base. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its competitors include Twilio, Genesys, Freshworks, Dialpad and Sprinklr and 4 more; 9 of its 9 listed competitors have raised funding.
Company details
Chatwoot was founded in 2017 and is headquartered in Newark, United States. An open-source omnichannel platform is operated for customer support, enabling businesses to handle conversations across instant messengers and Facebook Pages through a centralized dashboard. Features such as real-time reporting and analytics, automatic agent assignment, internal collaboration tools, and FAQ management are included. Revenue is generated through subscription-based pricing plans.
- Headquarters Newark, United States
- Employees 1
- Founders Nithin David Thomas, Pranav Raj S, Subin T P
- SectorsTechnology
- Website category Computers Electronics and Technology · Graphics Multimedia and Web Design
- Email••••••••
- Website chatwoot.com
- Social LinkedIn Facebook Instagram YouTube
- Legal Name Chatwoot Private Limited
- Date of Incorporation 19 Jan, 2021
- Jurisdiction Idukki, Kerala, India
- Annual Revenue₹2.18 Cr
FY 2025 · -12% YoY
- Net Profit₹20.8 Lakh
FY 2025 · 10% margin
- EBITDA₹32.6 Lakh
FY 2025 · 15% margin
- Total Equity Funding$1.6M (USD)
in 1 rounds
- Latest Funding Round$1.6M (USD), Seed
Aug 2021
- InvestorsY Combinator
& 4 more
- Employee Count1
Associated legal entities of Chatwoot
Chatwoot operates through Chatwoot Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Chatwoot Private Limited CIN U72900KL2021PTC067019 | Active | 19 Jan 2021 | Idukki, Kerala | ₹2.2 Cr | – | 2 | View details |
Products & Services of Chatwoot
Chatwoot offers a comprehensive portfolio of products and services, including Captain AI Agent, Copilot, Live Chat Widget, and Knowledge Base.
Automates customer conversations and provides smart responses.
Offers answer suggestions and quick lookups for agents.
Customizable tool for brand-specific customer engagement.
Enables fast, AI-powered content discovery for users.
Apps and channels of Chatwoot
its YouTube channel Chatwoot has 1.91K subscribers and 22 videos.
Videos from Chatwoot
The most watched videos on Chatwoot's YouTube channel, Chatwoot (1.91K subscribers). Click a video to play it here.
More on Chatwoot.
Funding Insights of Chatwoot
Chatwoot has successfully raised a total of $1.6M through 1 strategic funding round. The most recent funding activity was a Seed round of $1.6 million completed in August 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $1.6M
- Total Rounds 1
- Last Round Seed — $1.6M
- First Round $1.6M
(Aug 2021)
- Investors Count 5
All 1 funding rounds of Chatwoot with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2021 | $1.6M | Seed | – | Goat Capital |
5 investors in total: 4 institutional and 1 angel.
Investors in Chatwoot
Chatwoot has secured backing from 5 investors, including venture fund and angel investors. Prominent investors backing the company include Y Combinator, Goat Capital and Uncorrelated Ventures.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Early-stage startups are accelerated via funding and educational programs. | – | ycombinator.com | Mountain View, United States | |
Early-stage startups are funded by Goat Capital venture fund. | – | goat.vc | San Francisco, United States | |
Venture capital is directed toward infrastructure software companies. | – | uncorrelated.com | San Francisco, United States | |
Web3 venture capital firm partnering on blockchain projects. | – | hack.vc | - | |
AA Austen Allred | Co-founder of Lambda School, active angel investor in edtech and tech startups. | – | unknown_0ffd31b9e08d47b7b | - |
Investor details for Chatwoot
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
Board of directors of Chatwoot Private Limited (Chatwoot)
Chatwoot Private Limited is the primary company behind Chatwoot. The board of Chatwoot Private Limited currently have 2 directors; the longest-serving is Sojan Valikulathu Jose, appointed in 2021. 2 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Sojan Valikulathu Jose DIN 07605091 | Director | 19 Jan 2021 | 5 yrs 9 mo | Chatwoot Private Limited |
| Raj Sreepuram Pranav DIN 09034224 | Director | 27 Mar 2024 | 2 yrs 6 mo | Chatwoot Private Limited |
People of Chatwoot
11 people are tracked at Chatwoot (5 in leadership, 6 in team); the tracked headcount is 1.
| Name | Role | Group |
|---|---|---|
Nithin David Thomas | Co-Founder | Leadership |
Pranav Raj S | Co-Founder | Leadership |
Subin T P | Co-Founder | Leadership |
| Co-founder & CTO | Leadership | |
| CEO | Leadership | |
Muhsin K | Founding Engineer | Team |
Vishnu N. | Engineer | Team |
Vishnu Narayanan | Product Developer | Team |
Muhsin Keloth | Lead Mobile Developer | Team |
Sivin Varghese | Product Developer | Team |
Tanmay Deep Sharma | Engineer | Team |
Complete people profiles for Chatwoot
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Financials of Chatwoot
Figures of Chatwoot Private Limited, the primary company behind Chatwoot, for FY 2025. Revenue was ₹2.18 Cr (-12% year on year). Net profit was ₹20.8 Lakh (10% margin). EBITDA was ₹32.6 Lakh (15% margin). Revenue has grown at a compounded annual rate of -3% over three years.
- ₹2.18 CrRevenue · FY 2025 · -12% YoY
- ₹20.8 LakhNet profit · 10% margin
- ₹32.6 LakhEBITDA · 15% margin
- ₹10,000Paid-up capital
- -3%Revenue CAGR, 3 years
Balance sheet, profit and loss, cash flow and ratios of Chatwoot Private Limited are on its company page.
Detailed financial statements for Chatwoot
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
- Statement rows
- Financial ratios
- Five-year trends
- Downloads
Verified entity values are shown only after access is granted.
Timeline of Chatwoot
2 dated milestones of Chatwoot across 4 years, from founding to its latest funding, stage changes and deals.
- Founded Chatwoot is founded.
- Funding First funding round of $1.6M.
Competitors of Chatwoot
Chatwoot has 9 listed competitors in our database, 9 of them funded. They include Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $644.57M | 1,089 | Provider of contact center business communication solutions | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of Chatwoot
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Chatwoot
The website of Chatwoot (chatwoot.com) receives about 550.6K visits a month and ranks #69,881 among all websites worldwide, #588 in Graphics Multimedia and Web Design.
- Monthly visits550.6K
▲ 2.4% vs previous month
- Unique visitors258.7K
per month
- Global rank#69,881
among all websites
- Category rank#588
Computers Electronics and Technology · Graphics Multimedia and Web Design
- Bounce rate47%
- Pages per visit5.4
- Average visit7 min 53 sec
- DevicesDesktop 33% · Mobile 67%
Websites whose visitors overlap most with Chatwoot. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| supabase.com | 100% | 18.6M | #1,959 | View details | |
| canva.com | 98% | 876.1M | #35 | View details | |
| revelo.com | 94% | 348.5K | #170,296 | View details | |
| uvdesk.com | 94% | 54.2K | #618,844 | View details | |
| google.com | 69% | 85.8B | #1 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Chatwoot
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as Chatwoot (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Chatwoot
Chatwoot was founded in 2017 and raised its 1st funding round 4 years after it was founded.
Chatwoot is headquartered in Newark, United States. It is registered at Newark, New Jersey, United States.
Chatwoot is a funded company, having raised a total of $1.6M across 1 funding round to date. The company's 1st funding round was a Seed of $1.6M, raised on Aug 2021.
Chatwoot has 1 employees.
The primary company behind Chatwoot, Chatwoot Private Limited, reported revenue of ₹2.18 Cr for FY 2025, down 12% year on year.
Chatwoot was founded in 2017 and is headquartered in Newark, United States. An open-source omnichannel platform is operated for customer support, enabling businesses to handle conversations across instant messengers and Facebook Pages through a centralized dashboard. Features such as real-time reporting and analytics, automatic agent assignment, internal collaboration tools, and FAQ management are included. Revenue is generated through subscription-based pricing plans.
Chatwoot's top competitors include Twilio, Genesys and Freshworks.
Chatwoot offers Captain AI Agent, Copilot, Live Chat Widget, and Knowledge Base.
Chatwoot has 5 investors. Key investors include Y Combinator, Goat Capital, Uncorrelated Ventures, Austen Allred, and Hack VC.
Chatwoot operates through Chatwoot Private Limited.
The legal entities of Chatwoot currently have 2 directors, including Raj Sreepuram Pranav, Sojan Valikulathu Jose.
The website of Chatwoot receives about 551 thousand visits a month and ranks #69,881 among all websites worldwide.