About Helpshift
Helpshift is a Technology company based in San Francisco (United States) founded in 2011, and was acquired by Keywords in December 2022. In-app customer support is delivered via a mobile-first platform. Helpshift has raised $38.2 million across 4 funding rounds from investors including Nexus Venture Partners, Keywords Studios and Cisco Investments. The company has 163 employees. Its website helpshift.com draws about 6.1 million monthly visits. Its Indian entity Helpshift Technologies Private Limited reported revenue of ₹80.67 Cr. Helpshift offers products and services including Help Center, Messaging, AI and Automation, and Agent Workspace. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its competitors include Twilio, Genesys and Freshworks; 3 of its 3 listed competitors have raised funding.
Company details
Helpshift was founded in 2011 in San Francisco, United States, as a SaaS provider in the customer service sector. A native SDK is integrated into mobile applications to facilitate embedded support experiences. Device details are collected from users to streamline issue resolution. Clients such as Microsoft, Square, and Tencent Games are supported, with the platform reaching over 1.3 billion devices by mid-2016. Operations rely on subscription-based revenue models.
- Headquarters San Francisco, United States
- Employees 163
- Stage Acquired
- SectorsTechnology
- Website category Games · Video Games Consoles and Accessories
- Email••••••••
- Phone•••• ••••
- Website helpshift.com
- Social LinkedIn X Facebook Instagram YouTube
- Acquired by Keywords (Dec 2022)
- Legal Name Helpshift Technologies Private Limited
- Date of Incorporation 08 Oct, 2009
- Jurisdiction Pune, Maharashtra, India
- Indian entity revenue₹80.67 Cr
FY 2025 · +24% YoY
- Indian entity net profit₹6.31 Cr
FY 2025 · 8% margin
- Indian entity EBITDA₹10.00 Cr
FY 2025 · 12% margin
- Total Equity Funding$38.2M (USD)
in 4 rounds
- Latest Funding Round$2M (USD), Series B
Nov 2016
- InvestorsNexus Venture Partners
& 7 more
- Employee Count163
- Acquired byKeywords
(Dec 2022)
Associated legal entities of Helpshift
Helpshift operates through Helpshift Technologies Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2025) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Helpshift Technologies Private Limited CIN U74900PN2009PTC134775 | Active | 08 Oct 2009 | Pune, Maharashtra | ₹80.7 Cr | 163 | 3 | View details |
Products & Services of Helpshift
Helpshift offers a comprehensive portfolio of products and services, including Help Center, Messaging, AI and Automation, and Agent Workspace.
Central hub for proactive user support and knowledge sharing.
AI-guided messaging for seamless customer interactions.
Manages routine tasks to free agents for complex support.
Centralized workspace for streamlined agent operations.
Apps and channels of Helpshift
its YouTube channel Helpshift, a Keywords Technology has 1.07K subscribers and 30 videos.
Videos from Helpshift
The most watched videos on Helpshift's YouTube channel, Helpshift, a Keywords Technology (1.07K subscribers). Click a video to play it here.
More on Helpshift, a Keywords Technology.
Funding Insights of Helpshift
Helpshift has successfully raised a total of $38.2M across 4 strategic funding rounds. The most recent funding activity was a Series B round of $2 million completed in November 2016. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $38.2M
- Total Rounds 4
- Last Round Series B — $2M
- First Round $3.2M
(Oct 2012)
- Investors Count 7
All 4 funding rounds of Helpshift with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov 2016 | $2M | Series B | – | Cisco Investments | – |
| Jun 2016 | $23M | Series B | – | M12, Salesforce Ventures | |
| Jun 2014 | $10M | Series A | – | Intel Capital | |
| Oct 2012 | $3.2M | Seed | – | True Ventures, Nexus Venture Partners | – |
8 investors in total: 8 institutional.
Investors in Helpshift
Helpshift has secured backing from 8 investors, including venture fund investors. Prominent investors backing the company include Nexus Venture Partners, Keywords Studios and Cisco Investments.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Technology investments and expertise in networking, cloud, and security services. | 2003 | ciscoinvestments.com | San Jose, United States | |
Venture capital firm that partners with entrepreneurs for product-first companies. | 2006 | nexusvp.com | Menlo Park, United States | |
Venture capital firm supporting AI founders through investments and community. | trueventures.com | |||
Global tech startups are invested in stage-agnostically by Visionnaire Ventures. | visionnaire.vc | San Francisco, United States | ||
Venture capital investments in technology startups are facilitated by M12. | m12.vc | San Francisco, United States | ||
Investment in technology startups focusing on compute, AI, and related innovations. | intelcapital.com | |||
Early-stage tech startups are funded by corporate-backed Salesforce Ventures. | salesforceventures.com | San Francisco, United States | ||
Game development, art, engineering, and localization services are provided. | 1998 | keywordsstudios.com | Dublin, Ireland |
Investor details for Helpshift
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
Board of directors of Helpshift Technologies Private Limited (Helpshift)
Helpshift Technologies Private Limited is the primary company behind Helpshift. The board of Helpshift Technologies Private Limited currently have 3 directors; the longest-serving is Sanjay Arora, appointed in 2022. 11 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Sanjay Arora DIN 06579278 | Director | 15 Dec 2022 | 3 yrs 10 mo | Helpshift Technologies Private Limited |
| Manvendra Shukul DIN 00077663 | Director | 15 Dec 2022 | 3 yrs 10 mo | Helpshift Technologies Private Limited |
| Pavan Prithviraj Kumat DIN 10831251 | Director | 08 Nov 2024 | 1 yr 11 mo | Helpshift Technologies Private Limited |
People of Helpshift
46 people are tracked at Helpshift (10 in leadership, 36 in team); the tracked headcount is 163.
| Name | Role | Group |
|---|---|---|
Abhinash Tripathy | Leadership | |
Amit Choudhary | VP, Product and Engineering | Leadership |
Kathy Krul-Manor | Head of People | Leadership |
Erik Ashby | Senior Director & Head of Product | Leadership |
Samantha Pang | VP, Customer Success & Growth | Leadership |
Smita Dambal | HR Business Partner | Leadership |
Syed Ibrahim | Head Of Human Resources | Leadership |
Kp Akash | Senior Director- Product Management | Leadership |
Timothy Dien | Director, Customer Success | Leadership |
Aishvarya Pathak | Talent Acquisition Business Partner | Leadership |
Jason Copeland | Customer Success Manager | Team |
Sumit Sharma | Senior Implementation Specialist | Team |
Shraddha Gulavani | Technical Support Engineer | Team |
Sudeep Melekar | Senior Devops Engineer | Team |
Faizaan Shaikh | Escalation Manager | Team |
Ajay Jawanjal | Support Bar Lead | Team |
Sarika Karande | Project Manager - Strategic Projects | Team |
Matt Emma | Product Adoption & Services Group Manager | Team |
Abhishek T. | Backend Engineer | Team |
Suraj Shewale | Solution Engineering Lead | Team |
26 more people are available in the full profile.
Complete people profiles for Helpshift
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Financials of Helpshift
Figures of Helpshift Technologies Private Limited, the primary company behind Helpshift, for FY 2025. Revenue was ₹80.67 Cr (+24% year on year). Net profit was ₹6.31 Cr (8% margin). EBITDA was ₹10.00 Cr (12% margin). Revenue has grown at a compounded annual rate of +23% over three years and +13% over five years.
- ₹80.67 CrRevenue · FY 2025 · +24% YoY
- ₹6.31 CrNet profit · 8% margin
- ₹10.00 CrEBITDA · 12% margin
- ₹10 LakhPaid-up capital
- 163Employees (provident fund records)
- +23%Revenue CAGR, 3 years
- +13%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Helpshift Technologies Private Limited are on its company page.
Detailed financial statements for Helpshift
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
- Statement rows
- Financial ratios
- Five-year trends
- Downloads
Verified entity values are shown only after access is granted.
Timeline of Helpshift
4 dated milestones of Helpshift across 11 years, from founding to its latest funding, stage changes and deals.
- Founded Helpshift is founded.
- Funding First funding round of $3.2M.
- Funding Latest funding round, Series B, of $2.0M.
- Exit Acquired by Keywords.
Competitors of Helpshift
Helpshift has 3 listed competitors in our database, 3 of them funded. They include Twilio, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed competitors of Helpshift
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Helpshift
The website of Helpshift (helpshift.com) receives about 6.1M visits a month and ranks #12,969 among all websites worldwide, #592 in Video Games Consoles and Accessories.
- Monthly visits6.1M
▲ 16.6% vs previous month
- Unique visitors2.8M
per month
- Global rank#12,969
among all websites
- Category rank#592
Games · Video Games Consoles and Accessories
- Bounce rate62%
- Pages per visit2.3
- Average visit1 min 59 sec
- DevicesDesktop 18% · Mobile 82%
Websites whose visitors overlap most with Helpshift. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| steamcommunity.com | 100% | #183 | View details | ||
| startrekfleetcommand.com | 99% | #21,801 | View details | ||
| twitch.tv | 96% | 1.1B | #44 | View details | |
pokemongohub.net | pokemongohub.net | 93% | #14,300 | – | |
| scopely.com | 92% | 2.7M | #22,993 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Helpshift
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Helpshift (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Related news about Helpshift
Complete news archive for Helpshift
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Frequently Asked Questions about Helpshift
Helpshift was founded in 2011 and raised its 1st funding round 1 year after it was founded.
Helpshift is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Helpshift is a funded company, having raised a total of $38.2M across 4 funding rounds to date. The company's 1st funding round was a Seed of $3.2M, raised on Oct 2012.
Helpshift has 163 employees.
The primary company behind Helpshift, Helpshift Technologies Private Limited, reported revenue of ₹80.67 Cr for FY 2025, up 24% year on year.
Helpshift was founded in 2011 in San Francisco, United States, as a SaaS provider in the customer service sector. A native SDK is integrated into mobile applications to facilitate embedded support experiences. Device details are collected from users to streamline issue resolution. Clients such as Microsoft, Square, and Tencent Games are supported, with the platform reaching over 1.3 billion devices by mid-2016. Operations rely on subscription-based revenue models.
Helpshift's top competitors include Twilio, Genesys and Freshworks.
Helpshift offers Help Center, Messaging, AI and Automation, and Agent Workspace.
Helpshift has 8 investors. Key investors include Nexus Venture Partners, Keywords Studios, Cisco Investments, True Ventures, and Visionnaire Ventures.
Helpshift operates through Helpshift Technologies Private Limited.
Yes. Helpshift was acquired by Keywords in December 2022.
The legal entities of Helpshift currently have 3 directors, including Sanjay Arora, Manvendra Shukul, Pavan Prithviraj Kumat.