About Helpshift
Helpshift is a company based in San Francisco (United States) founded in 2011 was acquired by Keywords in December 2022. Helpshift has raised $38.2 million across 4 funding rounds from investors including Nexus Venture Partners, Keywords Studios and Cisco Investments. The company has 163 employees as of April 09, 2024. Helpshift offers products and services including Help Center, Messaging, AI and Automation, and Agent Workspace. Helpshift operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter San Francisco, United States
- Employees 163 as on 09 Apr, 2024
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Helpshift Technologies Private Limited
- Date of Incorporation 08 Oct, 2009
- Jurisdiction Pune, Maharashtra, India
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Annual Revenue
$5.79 M (USD)10.7as on Mar 31, 2023
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Net Profit
$472.67 K (USD)3.94as on Mar 31, 2023
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EBITDA
$606.53 K (USD)-19.01as on Mar 31, 2023
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Total Equity Funding
$38.2 M (USD)
in 4 rounds
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Latest Funding Round
$2 M (USD), Series B
Nov 22, 2016
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Investors
Nexus Venture Partners
& 7 more
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Employee Count
163
as on Apr 09, 2024
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Acquired by
Keywords
(Dec 05, 2022)
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Products & Services of Helpshift
Helpshift offers a comprehensive portfolio of products and services, including Help Center, Messaging, AI and Automation, and Agent Workspace.
Central hub for proactive user support and knowledge sharing.
AI-guided messaging for seamless customer interactions.
Manages routine tasks to free agents for complex support.
Centralized workspace for streamlined agent operations.
People of Helpshift
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Software Development Team
16 people
Product Management Team
7 people
Human Resources and Administration
3 people
Senior Team
3 people
Leadership Team
2 people
Creative and Marketing Team
2 people
Onboarding Team
2 people
Customer Team
1 people
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Funding Insights of Helpshift
Helpshift has successfully raised a total of $38.2M across 4 strategic funding rounds. The most recent funding activity was a Series B round of $2 million completed in November 2016. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Helpshift
Helpshift has secured backing from 8 investors, including venture fund investors. Prominent investors backing the company include Nexus Venture Partners, Keywords Studios and Cisco Investments.
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Technology investments and expertise in networking, cloud, and security services.
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Venture capital firm that partners with entrepreneurs for product-first companies.
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Venture capital firm supporting AI founders through investments and community.
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Investor details for Helpshift
Investor domains, locations, round participation, and complete history require an active premium plan.
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Investments & Acquisitions by Helpshift
Investment portfolio details for Helpshift
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Financial Statements - Helpshift
Detailed financials for Helpshift
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- Profit trends
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Helpshift Comparisons
Peer comparison for Helpshift
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Competitors of Helpshift
Helpshift operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based customer experience management software is provided for brands.
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Provider of customer communications management platform
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Detailed competitors of Helpshift
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Latest news on Helpshift
Complete news archive for Helpshift
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Frequently Asked Questions about Helpshift
Helpshift was founded in 2011 and raised its 1st funding round 1 year after it was founded.
Helpshift is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Helpshift is a funded company, having raised a total of $38.2M across 4 funding rounds to date.
As of Apr 09, 2024, the latest employee count at Helpshift is 163.
Annual revenue of Helpshift is $5.79M as on Mar 31, 2023.
Helpshift was founded in 2011 in San Francisco, United States, as a SaaS provider in the customer service sector. A native SDK is integrated into mobile applications to facilitate embedded support experiences. Device details are collected from users to streamline issue resolution. Clients such as Microsoft, Square, and Tencent Games are supported, with the platform reaching over 1.3 billion devices by mid-2016. Operations rely on subscription-based revenue models.
Helpshift's top competitors include Twilio, Genesys and Freshworks.
Helpshift offers Help Center, Messaging, AI and Automation, and Agent Workspace.
Helpshift has 8 investors. Key investors include Nexus Venture Partners, Keywords Studios, Cisco Investments, True Ventures, and Visionnaire Ventures.